CGT Lettings Reviews 

164
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

My tenant reported a leak on Friday at 16.15 and despite being open until 17.00 there was no answer and no response. I rang again on Monday morning and left a further 2 messages at 9.15am and 9.37am... See more

Rated 5 out of 5 stars

We received first class service from start to finish from Quedgeley branch. All staff were consumate professionals and certainly made a very stressful process almost bearable. Special thanks goes to... See more

Rated 5 out of 5 stars

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more

Rated 5 out of 5 stars

We've just let a property via the Tewkesbury branch and found Beckie and Becky a pleasure to deal with. Becky C in particular really helped me out with an issue that prevented me making a 150 mile... See more

Company details

  1. Property management company

Written by the company

Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.


Contact info

4.2

Great

TrustScore 4 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(164)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently booked a viewing for my…

I recently booked a viewing for my parents, who are relocating to the area. Natasha was very accommodating & explained the process in detail, to my parent's at the viewing. Her local knowledge was a great help too. Fantastic service!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Feedback on our Recent House Transfer


Dear Molly and CGT Lettings-Gloucester

I wanted to express my appreciation for the smooth transition to my new home. The process was well-coordinated, and your professionalism made the experience stress-free. From clear communication to efficient handling of all formalities, we are grateful for your support.

Thank you for your excellent service. I would gladly recommend your team to others.

Best regards,
Lucy

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Delta with Talia Kenney​​​ at cgt…

Delta with Talia Kenney​​​ at cgt meeting . She and the team was very helpfully and they would keep my up to date with anything going on. Always happy to help and answer any questions I had and made it as easy as they could for me

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional!

Extremely professional, helpful and informative. Every interaction with the staff has been spot on. Would have no problem recommending this company.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

They are fraud

They are fraud. They made me to put deposit on a property on condition that they first sell my property and than I will buy the other property. They couldn’t manage to sell my one, but they sold the other property to someone else without my knowledge and refused to give me back my deposit. Their sales assistant James, hide the truth and terms and convinced me to believe his words, afterwards, on which he didn’t stand.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very informative and welcoming

Very informative and welcoming! They’ve been more than happy to help us and have made our move very smooth. Paris was especially helpful when she welcomed us to our new home! Thank you all ☺️

6 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for your review, its great to hear positive feedback on the team.

Rated 5 out of 5 stars

Amazing service

Saffron was amazing from start to finish, she made the whole experience so easy and definitely lowered the stress levels while going through the process. She kept me updated on everything and was so helpful with any questions I had. Thank you

31 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

This is fantastic feedback for Saffron, I am pleased to hear that she made the process less stressful for you. Thank you for spending the time to leave a review.

Rated 5 out of 5 stars

Amazing Customer Service

The property was in great condition. Newly decorated with immaculate white painting, and new carpets.
Also the staff at Gloucester have been very helpful, taking into consideration my work hours to leave clear voice messages when I missed their calls due to being at work.

Also not to forget my welcome pack, it is so thoughtful.

30 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

This is really great feedback for the Gloucester Team, thank you for taking the time to leave a review it is appreciated.

Rated 5 out of 5 stars

Thanks to the girls at Gloucester for…

Thanks to the girls at Gloucester for all your help, especially Paris for going the extra mile. 5 star review!!

29 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for your review, Paris hasn't been with CGT very long so this is amazing feedback for her, thank you :)

Rated 5 out of 5 stars

The way we were treated

The way we were treated. she was amazing in her professional

2 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for your kind words. Its great to hear such positive feedback on our teams :)

Rated 5 out of 5 stars

All the team at the Quedgeley office…

All the team at the Quedgeley office have been professional and helpful in dealing with a problem tenant this past year 2024.

6 January 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for your review, it is appreciated and good to hear that the Quedgeley Office were able to assist you.

Rated 5 out of 5 stars

Very good Experience with the team,

Very good Experience with the team,
Even contact person is on leave someone else are available to help.
On time commitments 100% from these guys.

I would say more than Happy on the experience.

30 December 2024
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much Ritesh, we are so pleased to hear you have been happy with the level of service provided by the team. We wish you al the best in your new home.

Rated 5 out of 5 stars

Paris and Tash were very helpful and kind

I wouldn’t hesitate to recommend Cgt lettings agent in Gloucester to anyone looking for property to rent CGT Lettings is the best. I would like to thank Paris and Tash who work in Office . Their dedication to my satisfaction and assistance was evident in how they went out of their way to accommodate my viewings schedules and secure property to rent. I have no word to say they're fantastic and best negotiater.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service from the staff in the…

Fabulous service from the staff in the Cheltenham branch sales team, going above and beyond to keep me informed and get my purchase over the line. I am very grateful for a great service.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Overall experience

My whole experience from Paris showing me the property and being my main point of contact throughout, she has been excellent. Natasha and Frances have also been extremely helpful and being my first time renting, I couldn't have asked for a better team to help me through the process,

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Cgt lettings Quedgeley took care of…

Cgt lettings Quedgeley took care of reletting my property. They dealt with everything efficiently and quickly, and communicated well with me, making the whole process easy.

3 December 2024
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Many thanks Natasha for your kind words, the girls in Quedgeley, Beth, Talia & Saffron will be so pleased to read this, its so nice to receive feedback when they work so hard.

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