I had an unusual request: sprockets and chains for a Scouting project. These folks were brilliant, not only finding the right product but also supporting the Scouts (which is a charity). Lovely human... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non s... See more
The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase m... See more
First class service, quick, efficient. Had a chat with Matthew Rice who helped me select the right rear sprocket for my Bonny and then helped me through payment process as I was struggling. Highly rec... See more
Company replied
Company details
- #21 of 47 best companies in Motorcycle shop
- #9 of 19 best companies in Motorbike dealer
- #16 of 40 best companies in Motorcycle Equipment Store
- #15 of 24 best companies in Motorbike parts shop
- #1 of 2 best companies in Motorbike repair shop
Written by the company
Chains and Sprockets, founded in 2011, is a leading online retailer of motorcycle parts and maintenance essentials. We supply riders across the UK with premium chains, sprockets, filters, brake pads, clutch kits, and tools from trusted brands including RK, DID, JT, Renthal, Hiflofiltro, and EBC. Whether you’re a weekend rider, workshop professional, or motorsport enthusiast, we provide reliable products and expert support to keep your bike performing at its best. As the retail arm of Urban Moto Distribution, we also offer trade accounts and B2B solutions for garages and service centres nationwide. Visit our website or contact our team for fast delivery and expert advice.
Contact info
Monarch House, Long Leys Road, LN1 1DT, Lincoln, United Kingdom
- 01522589461
- general@urbanmoto.co.uk
- www.chainsandsprockets.co.uk
4.8
Excellent
890 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Front Sprocket and Gearing Advice
Very hepful first phone call and assistance with online ordering. 100% satisfaction. Very quick postal service too.
2 September 2024
Quick delivery
27 August 2024
Service was very quick and had no…
Service was very quick and had no issues with another item returned. All dealt with professionally. Would recommend this company and will be using from now on. Thanks Chains and sprockets
31 July 2024
Great website to use!
Easy to find the parts i needed and to order them, really quick delivery and parts are exactly what i wanted in great quality. Will be using this website again for sure!
4 June 2024
Intelligent Suppliers
Goods almost as advertised. Item I wanted was showing as out of stock, so ordered a different version, but original request was supplied. Delivered as promised. Nice to have intelligent suppliers. Thank you.
27 May 2024
Fast delivery and as described.
Hassle free purchase, exactly as described and superfast delivery.
1 June 2024
Easy ordering …
Easy ordering from a well set up website. Rear sprocket arrived quickly. Good service
30 April 2024
Why can't I buy more than 1 piece?
26 March 2024
Reply from Chains and Sprockets
Hi Camilo,
Thank you for your feedback. We apologise for the inconvenience. As the last item in stock, this restriction was implemented. Please contact us directly on hello@urbanmoto.co.uk, and we'll ensure you get the quantity you need.
Best regards,
Team Urban Moto
A great service…wrong item sent but a…
A great service…wrong item sent but a no quibble replacement sent immediately.
It’s at times when things don’t quite go right that you see if a company offers great service. This was just one of those such occasions…
Thanks C&S
26 March 2024
Reply from Chains and Sprockets
Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Team Urban Moto
Reply from Chains and Sprockets
Thank you for the glowing review! We're thrilled you're pleased with our service. If you need anything else, just let us know.
Best regards,
Team Urban Moto
Easy transaction
29 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.