ChalegroveReviews 

I live on the 69th floor of the Landmark Pinnacle which has become a daily struggle with chronic as well as dangerous lift failures. What should be a flagship residential sky scraper has instead become a daily endurance test where residents joke about how "we take our chances". The situation has been ongoing for 5 years now. It was something I used to say (in my typically optimistic way) “oh it's only teething problems with a new building.” This has proven to be sadly untrue. It has become chronic and systematic with a feeling that we are taking a gamble with our lives to go back to our homes - not funny but dangerous.

The lifts fail CONSTANTLY. NOT UNPREDICTABLY BUT CONSTANTLY.

Here I document only the past week:

18/04/27 2 LIFTS OUT OF ORDER
17/04/26 ALL 3 LIFTS OUT OF ORDER. - NO ACCESS TO OUR HOMES
18/04/26 LIFT F OUT AT 9:20AM
18/04/26 ALL 3 LIFTS OUT AT 12PM - NO ACCESS TO OUR HOMES
18/4/26 ALL 3 LIFTS OUT AGAIN AT 4;52 - NO ACCESS TO OUR HOMES
19/4/26 1 LIFT OUT OF ORDER AT 8:30AM
20/4/26 1 LIFT OUT OF ORDER AT 9AM
20/4/26 1 LIFT OUT OF ORDER AT 12PM
21/4/26 (AT THIS MOMENT) 1 LIFT G OUT OF ORDER

These failures are not inconveniences they have created genuine safety risks. Neighbours have been trapped in and had to be pulled out to safety. Medical teams visiting 2 disabled people were not able to get to their patients. grocery deliveries and appointments have had to be cancelled as people are left stranded in the lobby.

Living here means the insecurity of not knowing if you will be able to get home, go out or get help when you need it. Until, the lift system here at the Tower of Terror is rebuilt, modernised and properly maintained, the building can not be considered safe - and certainly not worth the premium that we paid and pay to live here.

Our concerns have been sent in writing to the governmental departments that handle this type of situation especially in high rise buildings. I have also informed all the managers of the building itself. There has NOT BEEN one reply! There has not been one apology. Then again apologies are cheap - like the way things are usually done here - on the cheap!

This is a poor developer. I bought a flat with this developer, my solicitor found that they did something improper and requested them to explain. They did not response. They did not respect the buyers after they received the buyers’ money. Even my solicitor found that there was wrong calculations on purchase amount and sent many emails requested them to refund. They did not response. What a poor service they provided?