ChaletFinder Reviews 8

I booked a chalet through ChaletFinder—specifically Chalet Riparian, owned by Beth—and initially had a very smooth experience, with the owner being responsive and helpful when securing the booking and taking the deposit.

However, the situation since then has been extremely disappointing.

Due to a serious family matter, I cancelled the booking just a few weeks after confirming—over 11 months before the scheduled stay. I was reassured at the time that the chalet would be easily rebooked and that my deposit would be returned.

Four weeks on, I have received no refund, and all attempts to contact the owner have failed, with emails now bouncing back and no response through other channels.

While I understand that ChaletFinder positions itself as a listing platform, situations like this raise serious concerns about the level of oversight and accountability expected from owners advertised on the site.

Based on this experience, I would urge others to proceed with caution, particularly when it comes to deposits and communication after payment has been made.

Should the owner honour what was agreed and process the refund, I will happily update or amend this review to reflect that outcome.

As other reviews have been reporting, this website owners are either scamming people themselves or the site has been compromised such that your details are intercepted by a scammer.

If you use Chalet Finder someone will get in touch with you with specifics about your enquiry and attempt to lure you into paying a deposit. The real chalet owner doesn't realise and may attempt to contact you but we found their email went to junk.

We were lucky and spotted the ruse but the real chalet owner told us this has happened on more than one occassion and so it seems like Chalet Finder either don't care or are in on it.

Just don't use them, hopefully a loss of business means they'll go away or do something about this problem.

fake website !!! they rent you chalets that exist but owner has no idea !!! COMPLETE SCAM !!!!

Do not use any service purporting to be this company.

We were scammed, the accommodation was not rented for us.

Some of our party were stranded at the airport because the related transfers etc. did not materialise as a result of the scam.

Companies house says Chalet Finders was dissolved in 2019.
I was on this site and then got a phishing email appearing genuine - linking to a chalet by iceandorange.com Asking for deposit etc - something about way written and availability/price made me google and investigate - and it was a complete fraud/scam. DO NOT USE.
Found another warning on trip advisor. Another Chalet Rentals SCAM Chaletfinders.co.uk is a SCAM!
1 year ago
Save
This is a SCAM Chaletfinders.co.uk SCAM!

They are the same SCAMMERS luxchaletfinders.com SCAM!

Be Aware and do not send any money to this scammers

It took over 3 days to get any response to my original request and then a further 6 days passed without any further options being provided, despite a couple of prompts. Overall 9 days with only one option provided which wasn’t suitable. Compared with the service provided by a competitor where responses were always provided on the same day, this was really disappointing.

Intuitive and well-designed website. The pop-up messaging function worked perfectly. Oliver was prompt and friendly in his responses, and also sent across a great selection of chalets. Would gladly use again and will be recommending to friends.