Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more
Company replied
Company details
- #49 of 61 best companies in Music shop
- #3 of 4 best companies in DVD Shop
- #147 of 181 best companies in Hobby shop
- #20 of 26 best companies in Record Shop
Written by the company
We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent retailer
excellent retailer, quick delivery and a refreshing change with no postage costs. Cant recommend enough.
6 March 2026
Reply from Chalkys
Hi Lee,
Thank you so much for the kind review! We are so glad you appreciated the quick delivery and no postage costs. We really appreciate your recommendation!
Kind regards
Rachael
Assistant Customer Service Manager
Well packaged and best deal
Well packaged and cheaper than elsewhere.
Good deal on the Scritti Politti remastered CD and vinyl. It is always a pleasure doing business with a local Banbury firm and I am a repeat customer. A better deal and price compared to other music shops that I regularly use. Many thanks!
8 April 2026
Reply from Chalkys
Hi Neil,
Thank you for your wonderful review and your kind words! We look forward to serving you again soon!
Kind regards,
Rachael
Assistant Customer Service Manager
Very quick delivery
2 April 2026
Reply from Chalkys
Hi Kathryn,
Thank you so much for your positive review! We are thrilled to hear you were happy with our fast delivery.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Doug,
Thank you for your kind words! We truly appreciate your business and look forward to serving you again soon.
Kind regards,
Rachael
Assistant Customer Service Manager
Not to expensive en a real fast…
Not to expensive en a real fast delivery. I am very content so far.
1 April 2026
Reply from Chalkys
Hi Peter,
Thank you for your feedback! We truly appreciate your business!
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Anthony,
Thank you so much for your wonderful feedback. We appreciate your ongoing support and for highlighting our great prices!
Kind regards,
Rachael
Assistant Customer Service Manager
Terrific packaging
Terrific packaging, very tidy, very cool. Great price, excellent service.
8 April 2026
Reply from Chalkys
Hi Mark,
Thank you so much for your awesome review! We are so glad you appreciated the packaging, price, and service. We hope to serve you again soon.
Kind regards
Rachael
Assistant Customer Service Manager
Decent prices, Decent service, Recommend this vinyl store service
Decent prices, fast service. recommend
1 April 2026
Reply from Chalkys
Hi Paul,
Thank you for taking the time to leave us such a positive review! We are so glad to hear that you were happy with our prices and the speed of our service. We really appreciate your recommendation!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Bernadette,
We are thrilled to hear you found our ordering process easy and that your CD arrived a day early! Thank you for your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Efficient & trustworthy
Whenever l want to buy CD's l always use Chalkys, very easy ordering system, orders always acknowledged & despatched within 24 hrs. All in all brilliant customer service.
7 April 2026
Reply from Chalkys
Hi Susan,
Thank you so much for your continued support and fantastic review! We are pleased to hear you find our ordering system easy to use and appreciate our quick dispatch times. We strive to provide brilliant customer service and are delighted to know we are meeting your expectations.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Patrick,
Thank you so much for your great review! Your support is truly valued and greatly appreciated.
Kind regards
Rachael
Assistant Customer Service Manager
Chalky has great prices and a quick…
Chalky has great prices and a quick turnaround. This website was a great fine. I’ve recommended Chalky to a number of my music loving friends
7 April 2026
Reply from Chalkys
Hi Paul,
Thank you for your wonderful review! We truly appreciate your support, and we're grateful for your recommendation of Chalky to your friends who love music. Thanks again!
Kind regards
Rachael
Assistant Customer Service Manager
Great Service
Ease of ordering, keen pricing and exceptionally speedy delivery ... what's not to like?
7 April 2026
Reply from Chalkys
Hi Simon,
Thanks so much for your fantastic review! We really appreciate you taking the time to share your feedback.
Kind regards
Rachael
Assistant Customer Service Manager
Excellent Service from Chalkys UK to Guelph, ON
First time ordering on chalkys website and I am very pleasantly impressed: browsing is pleasant and informative, easy to order and prices are acceptable. Tracking available and condition of the products is very good. Thank you.
1 April 2026
Reply from Chalkys
Hi Dan,
Thank you very much for your fantastic review! We are delighted to know that you found our website easy to navigate and informative, and that your item arrived in excellent condition. Your feedback is greatly appreciated!
Kind regards,
Rachael
Assistant Customer Service Manager
Item was competitively priced and…
Item was competitively priced and arrived quickly and well packaged. Many thanks.
1 April 2026
Reply from Chalkys
Hi Debbie,
Thank you for your feedback! We are glad you found our pricing competitive and that your item arrived quickly and well packaged. We appreciate your business.
Kind regards
Rachael
Assistant Customer Service Manager
Excellent service
Excellent service, item as described! Highly recommend Chalky’s for your music needs!!
2 April 2026
Reply from Chalkys
Hi Nigel,
Thank you so much for your kind words! We are thrilled to hear that you are happy with your purchase and our service. We appreciate your recommendation and hope to serve you again in the future.
Kind regards
Rachael
Assistant Customer Service Manager
Great company
The vinyl came packaged well and in perfect condition. The communication from the seller was good and it arrived quicker than expected.
1 April 2026
Reply from Chalkys
Hi Kate,
Thank you for taking the time to offer feedback!
We are pleased to hear that the order went smoothly!
Kind regards
Ryan
Customer Service Manager
I have had great experiences with this…
I have had great experiences with this company (good prices and relatively fast shipping) and I live in the USA. Thank you
31 March 2026
Reply from Chalkys
Hi Christophe,
Thank you very much for your review!
I am glad to hear that customers around the globe are happy with our service.
Kind regards
Ryan
Customer Service Manager
Wrong item received and struggling to…
Wrong item received as listed as an cd and blu ray dvd received and struggling to get a refund.
Once negative review had been given action has now been taken and refund on the way,
1 April 2026
Reply from Chalkys
Hi Miranda,
Please accept my sincere apologies.
As mentioned in the reply, our team aim to get all the details before issuing a return.
However, a refund has now been issued and a return label has been presented.
I am sorry for the inconvenience.
Kind regards
Ryan
Customer Service Manager
I still haven't received my order.
8 April 2026
Reply from Chalkys
Hi Caterina,
I am sorry to hear that you are yet to receive your order.
I have emailed you regarding the order now.
Please accept my apologies.
Kind regards
Ryan
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.