Challenge Fencing Ltd Reviews 

1,754
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the helpfulness and friendliness of the staff. Customers frequently highlight the excellent service, noting the efficiency from ordering to delivery and the personalized approach to problem-solving. Many people appreciate the quick delivery service, often receiving their orders earlier than expected, and the high quality of the products. The delivery drivers are consistently described as extremely helpful, going above and beyond to place items exactly where needed, even in challenging locations. However, some people mentioned that the delivery cost can be a little expensive compared to the value of the goods, though they understand the economic reasons behind it.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting quick delivery, with some orders... See more

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Product

Reviewers highlight positive aspects of product quality, with many customers praising the products as... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, simple, and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

Company replied

Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

Company replied

Rated 5 out of 5 stars

Glen seems to have worked some magic here - I dealt with Challenge only once when I worked as a builder just as he started a few years ago and the experience was shocking. He apologised and said it wa... See more

Company replied


Company details

  1. #3 of 32 best companies in Fence Supply Shop
  2. #16 of 191 best companies in Garden centre
  3. #5 of 67 best companies in Landscaping Supply Shop
  4. #6 of 69 best companies in Timber merchant
  5. #1 of 3 best companies in Railway Sleepers Supplier
  6. #4 of 30 best companies in Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,754)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All good

There was a shortage on collecting items. However, this was rectified the following day by delivery to home address.
Overall happy with service

22 June 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Steamman, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Good service all round

Placed an order for feather edge boards that were out of stock. Had an email back offering an in stock option for the same price as my original order.
Delivery was made two days later.
Very good service around.

26 May 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Stewart Trussler, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Very good contact

Very good contact, order completed 100%, high quality goods, I recommend.

30 April 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Artur Buchingier, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Challenge Fencing Maidstone

Challenge have been my go to supplier for many years.
They always provide a efficient professional service using only quality products.

11 May 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Colin, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Easy to order

Easy to order. All timber turned up on time. All good.

22 May 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Gerry, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Staff are always helpful here

Staff are always helpful here. They take time to find a solution to your partuclar problem, helping the amateur like me to fix his fence. I've been using them for years, Downside included, and know where to go when I have to sort out a fence problem at home. In this case, having some loose larchlap boards to let me repair a fence panel.

21 May 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Terry Knott, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Even got a refund!

Ordered online and discovered when I went to pick up the fence post I had ordered the wrong size. This was quickly dealt with and a refund given on the spot. Very helpful staff and was able to quickly pick up the various products I had ordered in their yard. Excellent service.

4 May 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Des, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Maidstone Order

My order was placed at the Maidstone branch, as previous orders, staff were very helpful and gave advice. Delivery was arranged over the phone to suit us both. The driver (I believe was Ann) was extremely helpful in unloading exactly where I asked.

18 May 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, JM, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

A1 service from order to delivery

The driver called to say she was en route. Very friendly and helpful. Placed item securely to side of house.
Exactly what you want from a company, carried out delivery exactly as promised.

18 May 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Very easy to order and a quick delivery…

Very easy to order and a quick delivery service with a very nice and pleasant delivery man. Would definitely order from you again.

3 May 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mary Fowler, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

An excellent experience from start to…

An excellent experience from start to finish. From point of sale through to delivery, we were kept informed at every stage. Prompt, efficient and above all, professional service. Would absolutely recommend.

21 April 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Alex Rundle, for your kind review; it is very appreciated.

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