Chancellors - Basingstoke Reviews 189

I've had a wonderful experience working with Chancellors.

I particularly would commend Ana McCormack for going over and beyond the call of duty to support my journey of getting a Mortgage Adviser to help with my very 'peculiar' situation. I am also thankful for her constant and continuous liaising with the vendors and solicitors just to make sure I was satisfied. If I could give Ana seven stars I would!

I'm a very happy customer and would most definitely be using their services again!

Ana was fantastic throughout the sale of my property. She handled the viewings professionally and managed the process efficiently. She was always friendly and her communication was responsive, proactive, and clear at every stage. I would highly recommend Ana and Chancellors to anyone looking for an estate agent who is professional, reliable, and committed to delivering great service.

Anna macCormack a the team was amazing, thank you for all of your support and help, it was a pleasure to work with you all, in future for sure I will work with you again.

Eduard and Diana

Aimee was a kind and patient agent. Things weren’t always right initially but she stuck with it and in general was responsive and always ready to help.

I cannot recommend this branch, and caution anyone considering their services to proceed carefully.

I had an extremely disappointing experience with Chancellors Estate Agents rega. I was pressured into paying an £86 AML fee and to use a solicitor recommended by the agency, with no clear disclosure that they might financially benefit from this arrangement.
I was not allowed to do a property survey, and crucial information about asbestos in the property was not disclosed until after I had already incurred significant costs.
When I tried to raise my concerns, I was met with rude, dismissive behavior, including being hung up on by manager Ged Egan. Overall, the lack of transparency, pressure to spend, and unprofessional conduct left me frustrated and out of pocket. Do not use this estate agency.

Aimee Bloomfield was brilliant right from the start , she was cheerful, positive, and helped with every thing we asked.

Molly knows her business and is a great asset to your company. Molly understands the need to ensure the tenants are managed and that makes for a good landlord experience.

From first contact, Chancellors were professional and efficient.
In particular Ana McCormack, our main contact, was exceptional . Ana always returned calls promptly, gave us sensible advice and was always friendly and cheerful. Nothing was too much trouble for Ana and despite our sale being quite long-winded and complicated, Ana was always patient and helpful.
Ana worked so hard to get us a buyer, going above and beyond to achieve this. The online dashboard Chancellors was also very helpful in keeping track of the status/feedback of viewings ourselves
We are so impressed with Chancellors and particularly Ana and would have no hesitation in recommending them to anyone who is looking to sell their home.

5 star service from our Estate Agent Ana ! Nothing was and still is not a problem for Ana.

Amazingly helpful and went above and beyond to help sell and secure our next home.

Ana made things go smooth and was always on hand even out of hours answering our questions.

So thank you Chancellors for assigning Ana to us 😁

Ana, the agent was extremely helpful to us throughout our contact with Chancellors. She went the extra mile to make sure we were up to date with everything taking place and always responded to our enquiries quickly and efficiently. Ana went out of her way to facilitate meetings and viewings.She was very approachable and keen to help wherever she could. An excellent experience for us

Awesome support and friendly managers. Great to talk to them and they are super responsive and helping.

Very helpful on the viewings I went on and I would recommend Amy in particular 100%

Thanks again for your time and communications

Chancellors have made selling my house really easy for me, all the staff were very helpful and professional throughout. My house sold within two weeks of it going to market and I was very happy with the price achieved. I exchanged contracts with a couple of months, the whole process was exceptional for start to finish. I have recommended Chancellors to friends who are also looking to sell their homes

Great communication throughout the whole process and always quick to respond to any questions or queries I had. I had a very positive experience with Chancellors.

We were on a search for a home. We found one we liked and viewed this property. It is being sold by Chancellors. Whilst viewing this house, I asked if the semi completed loft conversion had building regs or planning, I was told yes. We find out half way through the process of buying that it did not. Anyway... they have tried to sell this house at least once before and the previous sellers pulled out. We found out late in the process that a management pack could not be obtained. Chancellors clearly knew this, but did not tell us at any point until it was raised in the enquiries. Both sellers and us went through their recommended solicitors. I wish we hadn't, but that is a review to be left for them.
We were allocated to sales progression team members who went on annual leave without telling us who would be taking over our case in their absence. One of these occasions was 48 hours before we were due to exchange. I was then assured that it would be handled and we would be updated, but then that person went on annual leave without telling us who would be taking over too. I emailed the generic sales team email about my concerns but never got a reply.
If I saw my dream house being sold by Chancellors I would absolutley knock on their door and ask them to consider using someone else so we could buy the property. I will never use Chancellors again. It's my first experience with them and will be my last. The lack of communication is unacceptable, especially when you are months in to a purchase facing issues due to enquiries.
It's a shame because they have a lot of positive reviews so unfortunately gave me false hope.
I was considering naming the individuals involved in the review who made the process stress and anxiety inducing but they have it all on an email that was never replied to so I doubt there will be any learning or changing on their part.
I was considering laying out the events from beginning to end but you would be here for a very long time.
All in all.... I will never use Chancellors again based on my one and only recent experience with them.

Ana and Matt in Basingstoke Branch.
Shelby and Karen in the Progression Team.
Everyone was very helpful in both my sale and purchase. They all had time to speak to me and always called me back.
They were all open and honest and I felt very confident when dealing with them all

Thank you, Chancellors, your exceptional service in selling my house. Your professionalism, attention to details, and dedication made the entire process smooth and stress free.
I will gladly recommend you to friends and family.
Cora

I had a great experience working with Chancellors Agency while searching for a rental property. They guided me through every step of the process from scheduling viewings to completing the paperwork. Communication was always clear and timely. They quickly addressed any questions or concerns I had along the way. Thanks to James and Oliver. I would recommend them to anyone looking to rent!

We recently purchased a property through Chancellors, Ana looked after us through the process and was a shining light from start to finish. Helpful, always on time, honest, knowledgeable and proactive. Thank you.

The agent, Alfie Brownsmith, was welcoming and knowledgeable about the property we were viewing and made a very good attempt to sell it. Unfortunately it was not suitable for our needs as it required extensive upgrading work even before any new owner could move in.
Well done Alfie!