Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her r... See more
Company replied
Our flat has had significant issues since we moved in in July of last year but our contact at Chancellors Beth Vincent has always been fantastic throughout. There has always been clear communicatio... See more
We were very happy with Alexander and Jordan in the sales team. Both were very professional and easy to talk to. Our flat was marketed extensively and they got a lot of prospective buyers round to vie... See more
Company replied
Jordan was very professional and accommodating. My initial call for a viewing was wrapped up in a few minutes in an efficient and pleasant way. I did manage to miss my viewing appointment but Jordan... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
2 South Grove, N6 6BS, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her request. They responded immediately when we reached out, and we had a great new tenant in our flat within three weeks. I would definitely recommend.

Reply from Chancellors - Highgate
Both thoroughly well informed and refreshingly upfront about the buying process, the agent was significantly more interested and engaged than the vast majority I come across.

Reply from Chancellors - Highgate
Jordan demonstrated exceptional professionalism and enthusiasm during our tour of a stunning apartment in Muswell Hill. His demeanor was exemplary, perfectly aligning with our expectations.

Reply from Chancellors - Highgate
Jordan was very professional and accommodating. My initial call for a viewing was wrapped up in a few minutes in an efficient and pleasant way. I did manage to miss my viewing appointment but Jordan was the professional through and through and without any hint of annoyance or frustration just rebooked me while assuring me that these things happen.
Would happily deal with Jordan again

Reply from Chancellors - Highgate
Julie was flexible and helpful with the house viewing and offered to follow up with current owner on all our questions.
We appreciated how she didn't make anything up and kept to the facts and what she knew!
Thank you!

Reply from Chancellors - Highgate
We were very happy with Alexander and Jordan in the sales team. Both were very professional and easy to talk to. Our flat was marketed extensively and they got a lot of prospective buyers round to view and we had a few offers, one at the asking price. We would use Chancellors again.

Reply from Chancellors - Highgate
Jordan is thorough in his descriptions and follows up in a timely manner

Reply from Chancellors - Highgate
Jordan Quintero-Castaneda has been a great host showed us a couple of properties , very lovely and friendly person and easy to communicate .

Reply from Chancellors - Highgate
Jordan was very helpful and let me visit the property at short notice.

Reply from Chancellors - Highgate
Very responsive, very professional throughout. Very smooth process from start of tenancy to finish, including renewal of lease etc. and no hassle re: full deposit return. The end of tenancy process was assisted by Cameron Vye who was very good, helpful and responsive and professional as above.

Reply from Chancellors - Highgate
Professional and quick!
Jordan moved super fast from first viewing to offer agreed. Then the Chancellors team did an amazing job at getting me in my new flat in less than 2 months from first viewing.

Reply from Chancellors - Highgate
Jordan was very professional and nice. He answered all our questions and explained very well.
I am updated in a regular basis, the agency work very hard to sell my flat.
staff are polite and helpful
Jordan was very attentive and very bubbly from our first viewing. Attended to all my queries in a timely manner.
I am shocked. That I was asked to sign forms which I immediately retracted as I had not read what I had signed. This was 8/2 . Chancellors of Highgate say I am due for Marketing Charges even though they do not have my permission to market the property. And it hasn't been marketed. They are holding me to the signed contract that I did not give them permission to use.

Reply from Chancellors - Highgate
Bella from the Highgate branch is the best agent I have ever come across, she’s patient and understanding and always makes sure to get in touch with suitable offers.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.