Chancellors - Llandrindod Wells Reviews 161

TrustScore 4.5 out of 5

4.7

Station Crescent, Commerce House, LD1 5BD Llandrindod Wells, GB


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Rated 3 out of 5 stars

My experience with chancellor's overall hasn't always been the best, however certain members on their team do excellently at their jobs to ensure tenant satisfaction and care. Steven Stark for e... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Sharon Humphrey’s enough for all of her time and hard work in helping me. She is always available to speak to or to see in person even though the phone never stops ringing. I have dealt... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience we had when looking around a property with Carys from Chancellors estate agents in Llanddewi. She was very honest and very cheerful and upbeat explaining everything we neede... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thank you to Chancellors and Maria Davies in particular. Over the last few months the leave of service has been excellent. Maria has most definitely gone the extra mile le... See more

Company replied


Company details

  1. #23 of 50 best companies in Estate Agent

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • Station Crescent, Commerce House, LD1 5BD, Llandrindod Wells, United Kingdom

  • 01597 822245

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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Rated 3 out of 5 stars

A mid relationship

My experience with chancellor's overall hasn't always been the best, however certain members on their team do excellently at their jobs to ensure tenant satisfaction and care.

Steven Stark for example has been a great help throughout my last tenancy with chancellor's and has always ensured that if there was an issue with the property, it be fixed.

A few other team members that I've spoken to have always been friendly, bubbly and have provided excellent customer service. Wether it be sorting out an issue with rent or hearing other queries, they have always done so pleasantly and professionally.

27 August 2025
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Reply from Chancellors - Llandrindod Wells

Hi Phoebe, we are so pleased that you enjoyed your experience with us and left this great feedback. Is there anything that we can do to boost your rating to reflect the positive experience that you had? Many thanks.

Rated 5 out of 5 stars

Recommend.

Informative, courteous, friendly and efficient staff.
I'd definitely recommend Chancellors to friends and family.

9 May 2025
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Reply from Chancellors - Llandrindod Wells

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I found all the staffs helpful and…

I found all the staffs helpful and co-operative. Always supportive. Best thing about Chancellors is, taking care for costumers.

6 May 2025
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Reply from Chancellors - Llandrindod Wells

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Lowri was very friendly

Lowri was very friendly, professional and knowledgeable.

24 April 2025
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Our estate agent Lowri Pendry was…

Our estate agent Lowri Pendry was really helpful, friendly and informative. She answered every question we asked and made the house viewing very welcoming. Lowri made sure to make herself available for any further questions and queries we had about the viewing. I would 100% recommend chancellors.

8 April 2025
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Reply from Chancellors - Llandrindod Wells

Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that you found our agent to be helpful, friendly, and informative. We appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to the team.

Rated 5 out of 5 stars

Excellent Level of Service

Just wanted to say a massive thank you to Chancellors and Maria Davies in particular. Over the last few months the leave of service has been excellent. Maria has most definitely gone the extra mile leasing with solicitors and other estate agents in our chain to drive the sale process forward. Your efforts are very much appreciated.

1 April 2025
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Reply from Chancellors - Llandrindod Wells

Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you have had such a wonderful experience with our team, especially . We are committed to providing exceptional service and we are delighted that you have found our team to be helpful, responsive, and polite. We will be sure to pass your feedback along to and the rest of the team.

Rated 5 out of 5 stars

Great customer service from Carys

Great customer service from Carys. Extremely helpful, considerate, and prompt. No doubt we’ll be going to her at Chancellors for help if/when we sell.

11 February 2025
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Reply from Chancellors - Llandrindod Wells

We're so pleased to hear about your positive experience with Carys. It's wonderful to know that she provided such excellent service. We strive to deliver a high standard of care to all our customers and we're delighted that Carys was able to help you.

Rated 5 out of 5 stars

First class service!

I recently sold a property through Chancellor’s Llandrindod Wells and honestly Carys Price could not have been more helpful when I needed help. She was an absolute star I cannot recommend this company highly enough.

31 January 2025
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Reply from Chancellors - Llandrindod Wells

Thank you so much for your kind words! We're thrilled to hear that Carys was able to assist you so well during your property sale. Your recommendation means the world to us. If you need anything in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Great Customer Service and Local Knowledge

We have been looking for our next home for a while and we contacted Carys at Chancellors a couple of weeks ago. She has made our experience a delight. Carys has also put a few other local properties forward as our ideal home already had a couple of offers on the table. She didn't try to blag her way through things and always advised us when she wasn't able to answer straight away. She has been very helpful so far and I hope the email I just sent secures us our next family home after 30 years in our current one.
The communication and prompt time keeping has been a breath of fresh air for which we are grateful. Thank you Carys, we hope you have helped us find our next residence.

30 October 2024
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Reply from Chancellors - Llandrindod Wells

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful staff

Maria make my experience great she was extremely helpful and kept me informed on the process.

22 October 2024
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

All very friendly and helpful Carys was…

All very friendly and helpful Carys was very good knows what she is doing promised us a quick sale and delivered within a month can not fault her always willing to help

22 October 2024
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Reply from Chancellors - Llandrindod Wells

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Fantastic!

Absolutely wonderful and helpful staff from start to finish. Tanja has been lovely but big shout out to Maria Davis who has been with me from the beginning. Everyone has been kind and not minded my multitude of daft questions. Buying ( and selling ) a house is stressful and having the backing of good staff at the agents has helped me considerably. Thank you Maria,Tanja and all the other staff that I have delt with, you are all brilliant!

21 October 2024
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Reply from Chancellors - Llandrindod Wells

Thank you bond for giving our Chancellors - Llandrindod Wells Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

Great viewing

What an amazing experience we had when looking around a property with Carys from Chancellors estate agents in Llanddewi. She was very honest and very cheerful and upbeat explaining everything we needed tp know. Nothing was too much trouble. Great girl. Made our viewing a delight. Thankyou Carys

10 October 2024
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Reply from Chancellors - Llandrindod Wells

Hi Bev, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Carys on a viewing! What a breath of fresh air!

We spoke to Carys for a viewing on a property. She was AMAZING! So friendly and happy on the phone. For the last few months My husband and Myself have been desperately searching for a property to relocate to. Most agents have been grumpy on the phones and short on viewings. Some have been damn right rude!

Carys was open, friendly, knowledgeable and gave us specific details, not vague ones about the area, schools, young Farmers clubs the lot!

She is a real asset to your team and I hope you can find us the perfect home soon!

28 September 2024
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Prooerty sale

Excellent communication and very helpful advice. Extremely efficient and quick to respond to requests.
Maria Davies was invaluable to the whole experience and went beyond my exoectations in terms of support and advice. She was truly a valuable link between agents and solicitors and assisted in kerping the process moving.

20 September 2024
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Reply from Chancellors - Llandrindod Wells

Dear Mrs. Duncan,

Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with us and that Maria Davies provided the support and communication you needed. Your satisfaction is our priority, and we’re glad she could assist in making the process smoother for you. We truly appreciate your kind words and look forward to helping you with any future real estate needs!

Best regards,
Chancellors - Llandrindod Wells Estate Agents

Rated 5 out of 5 stars

Excellent service

My whole experience with chancellors has been excellent. Although Chancellors had been recommended me by a friend, I wanted to get 3 quotes from estate agents to compare for myself. It was Natasha's genuine enthusiasm for the property, and clearly for her job too, that made me choose Chancellors. Rhodri from the Llandrindod office also went the extra, keeping us informed initially and showing people around. And Maria has been superb. Again, she has really gone the extra mile in keeping me informed, reassuring me and keeping everything moving. She has been friendly, professional, and tireless in her quest to see us through to completion. I felt from her that nothing was too much trouble, and that I could rely on her to sort out any problems if and when they arose. I have also been very impressed with the way Tanja has kept us informed, again going the extra mile with phone calls and emails at every step along the way.
The service I have had from Chancellors has been excellent from beginning to end, and I would not hesitate to use them again, or to recommend them.

20 June 2024
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Carys was a breath of fresh air, agents like her make all the difference

Carys was fab before and during our visit, what a breath of fresh air! We toured the area and viewed 4 properties, it was clear that Carys had a really good report with the vendors too and she shared lots of helpful knowledge about the area in general. It was encouraging that she was so positive as we are moving 7 hours away from our current location and it put us at ease. We have already recommended Chancellors to my mum who is looking to relocate too. Thanks so much

22 June 2024
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I purchased my house in Wales in April…

I purchased my house in Wales in April 2024 with Chancellors. I am very impressed with how Chancellors dealt with my purchase. Right from day one they communicated with me on every step of the way. I would like to thank Tanja and especially Maria who professionally held my hand throughout the entire process. Thank you.

19 April 2024
Rated 1 out of 5 stars

Don’t touch this company!!!

Don’t touch this company!!!
My mum used the Llandrindod branch and it was the most awful experience. The head office bombard you with phone calls and emails asking for money, they don’t market your property and the estate agent doesn’t turn up for viewings! On the rare occasions you do get viewings you conduct them yourself. We were selling our house at the same time with a different agent and we had a great experience.
Even though I told them to deal with me because they were scaring my mum with all the emails and phone calls they completely ignored me 😡
You never get to talk to the same person, they call you from numerous different offices and that was what was confusing my mum.
Absolutely disgusting behaviour, no customer service and just a joke!!!

15 December 2023
Unprompted review
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Reply from Chancellors - Llandrindod Wells

Hello Colin, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Llandrindod Wells branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

Maria Davies Wales problem solver.

our dealings with you have been through the lady dealing with your clients sale of her property to us. Maria Davies from your Welsh operation. She has been beyond being helpful in a very long and difficult time. She has been professional informative extremely supportive through out the last year. It has been a pleasure to have dealt with her and is a credit to our company.

28 November 2023
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Reply from Chancellors - Llandrindod Wells

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

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