The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
Company replied
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The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
Company replied
BROOKE was the main reason we chose the property on 21 charmwood close , she demonstrated that she knows the area well, the local interests and her professionalism, mannerism and caring attitud... See more
I’ve been contacted prior my appointment to confirm the timings and also was informed about the best place to park the car. On the day we were greeted by Erin and have been shown around the flat even... See more
Company replied
Swift response and action from Libby Giles this week, has ensured that the heating was back up and running timeously for our tenants and with a permanent solution with a contractor scheduled in soon.... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
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46 Northbrook Street, RG14 1DT, Newbury, United Kingdom
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Erin has been amazing she has really helped today with viewing would recommend going to see her

Reply from Chancellors - Newbury
The property was as described and the viewing were on time as scheduled.

Reply from Chancellors - Newbury
Erin explained us well about the property and thanks Erin and chancellors

Reply from Chancellors - Newbury
Great communication from staff in terms of feedback and immediate response to clients , deliver clear understanding to property to let and also send a reminder to clients for a viewing appointment, i must say great service and great staff

Reply from Chancellors - Newbury
Vassna was incredibly friendly, helpful and upfront about the property i was viewing. Gave a real sense of trust using Chanellors in the future after my experience.

Reply from Chancellors - Newbury
Betsy is one of a kind, Dealing with her has being a whole new experience considering what I and my family has been through searching foraminifera apartment. Betsy is relentless, Just when I thought my family was going to be homeless, and boom!!! She does her magic. We’re grateful🙌🏼🙌🏼.
Bless you Betsy
You Rock!!! .

Reply from Chancellors - Newbury

Reply from Chancellors - Newbury
punctual on appointment
apartment detailed and willing to negotiate

Reply from Chancellors - Newbury
Erin from Chancellors - Basingstoke is really brilliant! All of our questions were answered. We felt her genuine concern and support to us in searching the perfect place for us. Thank you. Keep it up Erin!

Reply from Chancellors - Newbury
Brooke Shepherd, Richard and Malcom, Newbury branch.. 💯 fantastic. team work! Brooke in particular as very special lady and as a client Landlord she's been unwaveringly professional in every way.

Reply from Chancellors - Newbury
Cheerful, positive and helpful.
Good communication. Better than many other estate agents I've dealt with recently .

Reply from Chancellors - Newbury

Reply from Chancellors - Newbury
Vassna has been very proactive throughout the whole experience, informative and attentive. The process has been very simple

Reply from Chancellors - Newbury

Reply from Chancellors - Newbury
Erin was lovely. I was running slightly late but she waited for me. Good knowledge and friendly

Reply from Chancellors - Newbury
The greet was efficient and informative. Advice was helpful and Vassna is a great ambassador for the company in her meet and greet skills.

Reply from Chancellors - Newbury
The estate agent been truthful , helpful , well prepared , answering straight away of each question i had , well intentioned , fair .
Brilliant.

Reply from Chancellors - Newbury
Vassna was very helpful with our viewing, she was honest and told us everything we needed to know in a professional manner.

Reply from Chancellors - Newbury
The ways and manners they approach prospects and how they relate with their customers are of top-notch.

Reply from Chancellors - Newbury
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