Chancellors - Newbury Reviews 

1,058
TrustScore 4.5 out of 5

4.6

46 Northbrook Street, RG14 1DT Newbury, GB


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Rated 5 out of 5 stars

The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more

Company replied

Rated 5 out of 5 stars

BROOKE was the main reason we chose the property on 21 charmwood close , she demonstrated that she knows the area well, the local interests and her professionalism, mannerism and caring attitud... See more

Rated 5 out of 5 stars

I’ve been contacted prior my appointment to confirm the timings and also was informed about the best place to park the car. On the day we were greeted by Erin and have been shown around the flat even... See more

Company replied

Rated 5 out of 5 stars

Swift response and action from Libby Giles this week, has ensured that the heating was back up and running timeously for our tenants and with a permanent solution with a contractor scheduled in soon.... See more

Company replied


Company details

  1. Estate Agent

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 46 Northbrook Street, RG14 1DT, Newbury, United Kingdom

  • 01635 46666

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,058)

1,573 reviews in the last 12 months

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Rated 5 out of 5 stars

Erin has been amazing she has really…

Erin has been amazing she has really helped today with viewing would recommend going to see her

26 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for leaving us this great review Chris, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

The propertThe property was as described and the viewing were on time as scheduled.y was as described and the…

The property was as described and the viewing were on time as scheduled.

24 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Erin explained us well about the…

Erin explained us well about the property and thanks Erin and chancellors

23 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Great Service and staff

Great communication from staff in terms of feedback and immediate response to clients , deliver clear understanding to property to let and also send a reminder to clients for a viewing appointment, i must say great service and great staff

20 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great staff

Vassna was incredibly friendly, helpful and upfront about the property i was viewing. Gave a real sense of trust using Chanellors in the future after my experience.

19 October 2024
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Reply from Chancellors - Newbury

Thank you for leaving us this great review Mr, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Betsy is one of a kind

Betsy is one of a kind, Dealing with her has being a whole new experience considering what I and my family has been through searching foraminifera apartment. Betsy is relentless, Just when I thought my family was going to be homeless, and boom!!! She does her magic. We’re grateful🙌🏼🙌🏼.
Bless you Betsy
You Rock!!! .

18 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Hi Boss, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I am happy with the services

I am satisfied with the services

17 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

punctual on appointment

punctual on appointment
apartment detailed and willing to negotiate

14 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you Mirela for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Erin from Chancellors

Erin from Chancellors - Basingstoke is really brilliant! All of our questions were answered. We felt her genuine concern and support to us in searching the perfect place for us. Thank you. Keep it up Erin!

4 October 2024
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Reply from Chancellors - Newbury

Hi Mr Mico, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Brooke Shepherd

Brooke Shepherd, Richard and Malcom, Newbury branch.. 💯 fantastic. team work! Brooke in particular as very special lady and as a client Landlord she's been unwaveringly professional in every way.

4 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you Mrs Pownall for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Cheerful

Cheerful, positive and helpful.
Good communication. Better than many other estate agents I've dealt with recently .

2 October 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Erin was lovely and professional…

Erin was lovely and professional throughout

30 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Hi Mr Simmons, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Good

they have nice properties and committed also well explained

28 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Erin was lovely

Erin was lovely. I was running slightly late but she waited for me. Good knowledge and friendly

27 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you, Ms. Eddowes, for your wonderful review! We're thrilled to hear that Erin provided you with a great experience and that her knowledge and friendliness made a positive impact. At Chancellors - Newbury Estate Agents, we strive to offer exceptional service to all our clients. We appreciate your recognition of Erin’s dedication, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

The greet was efficient and…

The greet was efficient and informative. Advice was helpful and Vassna is a great ambassador for the company in her meet and greet skills.

26 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you customer for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The estate agent been truthful

The estate agent been truthful , helpful , well prepared , answering straight away of each question i had , well intentioned , fair .
Brilliant.

25 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you Mrs Popa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Easy, quick, relaible service

Vassna was very helpful with our viewing, she was honest and told us everything we needed to know in a professional manner.

9 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you Mr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The ways and manners they approach…

The ways and manners they approach prospects and how they relate with their customers are of top-notch.

9 September 2024
Chancellors - Newbury logo

Reply from Chancellors - Newbury

Thank you for leaving us this great review kayode, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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