Chancellors - Staines Reviews 223

Very nice professional young man and very humble person highly recommended.

Kashan was patient and knowledgeable and able to answer my questions

Mohit is very professional and extremely helpful

Mohit is very helpful and professional guy

Kashan is very helpful with all enquiries I had!

Mohit is was great and very helpful. Highly recommend

Viewing experience was nice, employee was very friendly and humble.

Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!

Seamless onboarding and very helpful client manager (Mohit)

I'm currently in the process of letting a property through Chancellors, and the experience has been great so far. The team has been incredibly supportive, responsive, and professional throughout. Communication is clear, and they’ve made everything feel smooth and straightforward.

What has really stood out is their professionalism and clear communication. They’ve been quick to respond to my questions, patient with the process, and always willing to explain anything I was unsure about. That level of support has made what could have been a stressful experience feel much more manageable.

Mohit at Chancellors has been friendly, approachable, and genuinely helpful. They've kept me updated throughout, and I feel confident that things are being handled with care and attention to detail.

So far, I'm really impressed and looking forward to continuing the process with themand moving into my apartment. If you're looking for a letting agency that values its clients and offers great support, I’d definitely recommend considering Chancellors.

I've been working with Mohit and I’m very impressed with his professionalism and speed. His response quickly to any questions, handle all the paperwork with ease, and ensure everything is organized. It’s been a smooth and stress-free process so far, and I appreciate his dedication to getting everything done efficiently. Highly recommend!

Efficient agent was helping all the time. And you can feel confident with this a great company

I found Patrick specifically, very helpful, friendly and he basically salvaged what had been a pretty bad experience with Chancellors initially. I want to thank both Patrick and also James in the sales progression team for their help and professionalism by keeping me updated regularly and always in a friendly manner.

I had the pleasure of speaking with Mohit, I will recommend him! He was professional with me on the phone, knowledgeable, and genuinely dedicated to helping me.
Mohit took the time to understand my needs, provided expert guidance, and was always available to answer any questions.
If you’re looking for a reliable, experienced, and personable person who truly cares about their clients, look no further than Mohit!
Thank you for all your hard work and dedication!

Harry was very helpful. Very knowledgeable was kind &made us feel comfortable

Patrick has a very respectful and helpful manner. I felt he listened from the start to my needs for any potential property and did not exert any pressure in my decision making. He was always helpful and efficient in his responses

Initial engagement was positive with realtor …. Everything since has been a let down.promised call backs for views never happens.call to chase up bookings either no answer at the branch, leave messages no callbacks or again promises with no actions .

My initial positive review was given way to quick… happy to find a more reliable agency to work with …

Your man done a good job looking after us and showing us around.

Our experience with Chancellors has been deeply disappointing. They failed to deliver on their promises and have shown a lack of professionalism and attention to detail in the marketing and handling of our property.

We were extremely unhappy with how Chancellors presented our property. Despite discussing its defining qualities with the sales agent, the listing was reduced to a generic, one-paragraph description that lacked key details. We even had to request changes before it went live, and the results still didn’t reflect the unique appeal of our home. Their strict limit of 10 photographs significantly limited the property’s visual impact, which we believe hampered its ability to attract interest.

After the initial listing, we expected consistent support and updates from a dedicated agent, as initially promised. However, the agent who originally brought our property on board left Chancellors without any notice to us. Instead of informing us promptly, we only learned about this change when we had to ask repeatedly. We were then passed between various agents from different branches, with most contact coming from the Virginia Water office rather than the Staines branch. This lack of continuity and coordination between branches made us feel neglected and that our property wasn’t being properly prioritized.

Chancellors claimed impressive numbers of views and clicks on our property listing. However, not a single viewing was scheduled in a month. These metrics, have been meaningless in practice, suggesting that their marketing strategy was fundamentally flawed. We expected Chancellors to actively strategize and bring genuine leads to our property, but the disconnect between online traffic and in-person viewings speaks volumes about their inadequate approach. Since switching to a different local agent at the same price point, we’ve already had more viewings—a clear sign of Chancellors’ ineffective efforts.

Our only regular contact has been a weekly automated “insights” email, which provided no real feedback or actionable advice. When we finally received a call from an agent (who had not been involved previously), they suggested lowering our asking price without any convincing explanation or insight into why viewings had not been secured. This lack of personal engagement and accountability made us feel like we were just a number in their system.

Even more frustrating, more than a month after we stopped marketing with Chancellors, no one has contacted us to collect the "For Sale" sign, leaving us to take it down ourselves and store it. This lack of basic follow-up reflects a level of neglect and disregard that has been typical of our experience.

Overall, we’ve been left feeling let down by Chancellors’ lack of professionalism, poor communication, and inadequate marketing efforts. We expected a proactive, coordinated service, but instead, Chancellors delivered a frustrating and disorganized experience. We cannot recommend their services to anyone looking for a committed and reliable estate agent.