Chancellors - Sunbury on Thames Reviews 

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys for helping me with my new home, 10/10 service! Cannot recommend enough. :)

I initially left a positive review while purchasing a property through Chancellors, but unfortunately my experience changed significantly as the transaction progressed.

After paying for a Level 3 survey, several potentially serious issues were identified, including cracking around the rear extension, damp, roof and garage defects, and matters requiring further specialist investigation. I arranged an additional damp and timber survey and offered to fund further structural inspections myself. I also made it clear that I was prepared to proceed at the agreed price if the investigations confirmed there were no substantial defects.

Although I understand that the vendors were legally entitled to remarket the property, I believe the fair and professional approach would have been to notify me beforehand, particularly as I had not formally withdrawn and was still actively investigating the survey findings. Instead, I discovered through property-marketing websites that the property had already been remarketed. This lack of transparency was extremely disappointing.

The vendors subsequently rejected my revised position and continue remarketing, leaving me with survey, valuation and legal costs.

Communication from Chancellors was generally responsive during the early stages, but I felt the process later prioritised keeping the property on the market over treating a committed buyer fairly. I also received the invitation to review Chancellors very early in the transaction, before the more difficult stages arose. In hindsight, my original positive review was premature.

A positive start, but the handling of the survey concerns, remarketing and eventual collapse of the purchase left me disappointed with the overall experience.

My partner and I are first time buyers and Patrick has been so helpful and friendly throughout our search and very easy to communicate and get along with.

I was a loyal customer of chancellor since 2019, however i have got a horrendous experience today with them about an outstanding issue where i have called countless times, left voice messages, wrote several emails but no resolution. I was promised a call back by Saffron, Rebecca and Fiona and few other people but nobody every called. Today I was transferred to Dennis Jordan some top shot senior person as what she claimed. She was extremely rude and arrogant. She was not interested in listening to my concern for which i am trying to get an answer from past more then a month...because of todays conversation i feel mentally stressed and harassed by chancellor...I want chancellor to listen to all the call recordings and see how patient i have been from more then a month...i feel completely broke after speaking to Dennis.. i feel very anxious and will speak to my GP now....I am still waiting for a resolution on my concern...irrespective of my issue..people like Dennis bring disrepute to a prestigious company like Chancellors...she should learn how to talk to your customers from Rebecca...

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Angel White was very helpful, proactive and understanding whilst dealing with me. I was very pleased with the service.

Patrick Smith was excellent throughout the entire buying process. As it was my first time purchasing a property on my own, he talked me through everything I needed to know and kept me updated at every stage. I would confidently use Chancellors and Patrick again in the future.

Chancellors estate agent’s Sunbury branch in Middlesex recently sold one of our by-to-let flats. The market is not good for sellers at the moment and there were some particularly tricky issues that made this a difficult sale. Luke (Sales manager), Pat and Briar were just brilliant. They dealt with everything in a calm, professional manner. They kept us informed of progress, always friendly and upbeat, coming up with inventive ideas to deal with issues. We just could not have had a better service. Thanks guys.

Patrick Smith helped as a lot during the selling of our house

Our Family just bought a house with your help. All has gone smoothly, amazing communication and great customer service. Would 100% recommend

The branch manager and staff were amazing during a tricky sales process. They communicated with the buyer and their solicitor to keep us up to date. I can not fault them. Chancellors Specialist Sales team however were ineffective and I honestly have no idea what their purpose is. Thank you to Luke and Patrick at the branch .

A big thanks you to Patrick, who really helped me to get my purchase finalised.

Very helpful and informative throughout the process. Easy to contact and happy to answer any questions. A calm voice in what is a very stressful time.

Patrick was extremely helpful, professional, and friendly. Answering our questions promptly and stepping in when needed to help move the purchase along.

I have dealt with this company since 2018 for letting and managing my property. Their services are excellent and meeting customers need. Amy Jones provided a great help in finalizing the renewal of my contract with the tenant. I kindly request the company to reconsider and reduce the percentage of the letting and management fees.

Been with Chancellors for 7 years and just renewed the tenancy for yet another! Couldn't have gone any smoother - huge thanks to Amy for help, she's always a pleasure to work with! x

Amy has been amazing! She is so thorough with communication and on the ball! Thank you.

Patrick and the team kept me informed throughout the entire process. It was a challenging purchase due to the seller's property chain falling through, but eventually we got back on track.

All my queries—whether good news or bad—were responded to promptly and professionally. I really appreciated the transparency and commitment shown to getting this sale over the line.

Thank you for your support and dedication.

Patrick was very helpful and considerate at all times

I had a fantastic experience with Chancellors Estate Agents. From the very first interaction, their team was professional, responsive, and incredibly helpful; Sophie Day, Patrick Smith, Beth Parker ..... They guided me through both the purchase & letting processes with clear communication, sound advice, and genuine care for my needs.