Chancellors - Virginia Water Reviews 85

TrustScore 5 out of 5

4.8

11 Station Parade, GU25 4AB Virginia Water, GB


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Rated 5 out of 5 stars

The staff are very helpful and polite, answer any questions you may have with expediancy and accurately as and when required. Although the overall sale did take longer than anticipated this was not... See more

Company replied

Rated 5 out of 5 stars

Kathy and Kallee have been brilliant from start to finish. This has been the best experience we’ve had working with an estate agency. They were not only quick to respond, often outside regular hours... See more

Company replied

Rated 5 out of 5 stars

Kallee has been an absolute pleasure to deal with. She has picked up some complex requirements and managed them through to successful conclusion. She is always professional and very responsive. I wou... See more

Company replied

Rated 5 out of 5 stars

What makes any letting agency efficient is who they employ to deal with landlords and house hunters. I have always had a great service by Emilia Williams and I am very happy with the service Chancello... See more


Company details

  1. #23 of 50 best companies in Estate Agent

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 11 Station Parade, GU25 4AB, Virginia Water, United Kingdom

  • 01344 843555

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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Rated 5 out of 5 stars

Helpful and polite staff

The staff are very helpful and polite, answer any questions you may have with expediancy and accurately as and when required. Although the overall sale did take longer than anticipated this was not the fault of Chancellors.
I would like to give Kallee a very big thank you for all the work, time and effort she has put into this sale. A very helpful, polite and knowledgeable young lady who will go far. Thanks again.

16 May 2025
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Reply from Chancellors - Virginia Water

Thank you, Peter, for your wonderful review! We're thrilled to hear that our team, especially Kallee, provided you with helpful and polite service. Your appreciation means a lot to us, and we're glad you felt supported during the sale process. We wish you all the best and hope to assist you again in the future!

Rated 5 out of 5 stars

Kathy and Kallee have been brilliant…

Kathy and Kallee have been brilliant from start to finish. This has been the best experience we’ve had working with an estate agency. They were not only quick to respond, often outside regular hours, but also incredibly supportive and easy to work with throughout. Even outside typical hours, they stayed on top of everything and kept us updated without us having to chase. We felt well guided at every stage, which made the whole process far less complicated.

Thanks to their speed, attention to detail and support, we were able to complete in just three weeks, something we didn’t think was possible. We wouldn’t hesitate to recommend them to anyone.

28 March 2025
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Reply from Chancellors - Virginia Water

Hi Tharanga, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Kelly was very polite and helpful and…

Kelly was very polite and helpful and had great knowledge of the field.

Hardip Rehnsy

26 November 2024
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Reply from Chancellors - Virginia Water

Hi Hardip, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Kallee Ferguson

Kallee has been an absolute pleasure to deal with. She has picked up some complex requirements and managed them through to successful conclusion. She is always professional and very responsive. I would highly recommend Kallee.

26 June 2024
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Reply from Chancellors - Virginia Water

Thanks so much for sharing your experience with us.

Rated 5 out of 5 stars

We found Chancellors to be very helpful…

We found Chancellors to be very helpful and pleasant.
Most especially Steven who was instrumental in getting our purchase on track and moving forward. Thank you!

21 February 2023
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Zelda, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

He is always been helpful and very kind…

He is always been helpful and very kind and always tries to give best shot as much as possible.

9 December 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Janakiram, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great customer service!

Great customer service. Very knowledgeable and very happy to help and assist in a speedy viewing.

15 December 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review James, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great experience.

10 December 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Sen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I was delighted to speak to Kushan

I was delighted to speak to Kushan. He is well spoken and listens patiently. I wish him all the best.

9 December 2022
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Reply from Chancellors - Virginia Water

Hi Mrs Kaur, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars
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Reply from Chancellors - Virginia Water

Hi Mr Shirazibeheshti, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Good service

I called in last minute to arrange a viewing, Kashan was very helpful

9 December 2022
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Reply from Chancellors - Virginia Water

Hi Mrs Alleva, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 2 out of 5 stars

Please make sure your deal then go away

It’s not good experience to me at that’s time I’m unappreciative deal with team

22 November 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Miss Salvi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kashan was incredibly helpful in…

Kashan was incredibly helpful in getting a viewing arranged and was courteous and kind on the phone.

21 November 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Alexandra, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Property viewing

On time and no hassle

19 November 2022
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Reply from Chancellors - Virginia Water

Thank you for leaving us this great review Enjoyzj, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great

Great at keeping me informed and up to date with changes or promotions.
Always checks in on a Tuesday as planned.

15 November 2022
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Reply from Chancellors - Virginia Water

Hi Ms MacKenzie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars
Chancellors - Virginia Water logo

Reply from Chancellors - Virginia Water

Hi Macej, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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