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Charcoal Clothing Reviews 

281
•
TrustScore 4 out of 5

4.2

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing feels soft, durable, and looks stylish for both professional work wear and casual everyday outings. Consumers also appreciate the extremely fast delivery service, stating that packages arrive promptly, safely, and ready to wear. However, some reviewers were not happy with customer service, mentioning that inquiries were completely ignored or handled poorly when problems arose. A few other people also felt that the sizing was quite inconsistent, leading to garments not fitting properly despite carefully following the provided size charts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great quality of the garments and... See more

Quality

Consumers find quality to be positive, highlighting incredible fabrics, thick materials, and stylish clothing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers report fast delivery, great quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 4 out of 5 stars

Could’ve been from SHEIN the way it feels and smells and has the same kinda weird fitting as SHEIN

Company details

  1. Ladies' clothes shop

Contact info

4.2

Great

TrustScore 4 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(281)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent clothing

Charcoal has become my favourite Australian brand. Items are exceptionally good quality and also reasonably priced. Customer service is excellent and my every purchase is shipped the following day. Their dresses and pants are absolutely divine, particularly dresses. I usualy wear Au size 8 or small and I never had problem with Charcoal sizing. All in all, high quality brand well worth the money.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great clothes

Great clothes, fast delivery, need to exchange 1 out 4 of the items for a size
down so hoping that us an easy process
all in all very happy

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely products and great customer…

Lovely products and great customer service.the dress I purchased didn’t fit. I was offered an exchange with additional credit or a refund. I opted for the exchange and the entire process wears seamless. Will definitely shop here again.

12 March 2026
Unprompted review

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