Charles Church Reviews 

1,427
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff who guide them step by step through the buying journey with clear communication and a genuinely friendly attitude. Many buyers are deeply pleased with the continuous, attentive support provided by knowledgeable sales executives and site managers from reservation all the way to moving day. Some reviewers were not happy with the overall quality of finish, reporting numerous unaddressed snags and minor defects left around their new properties. People also mentioned that customer care and aftercare services can be quite slow to respond and difficult to deal with when trying to resolve outstanding issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their helpfulness and professionalism... See more

Service

People report positive experiences with service, highlighting the supportive and helpful nature of the sales... See more

Customer service

Users describe positive interactions with customer_service and appreciate the helpful and attentive support... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting profound disappointment and... See more

Product

Reviewers express mixed feelings about the product, with many consumers highlighting severe property defects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To Emma B @ Persimmon & Charles Church Homes (South Midlands Customer Care) Just a quick note to say thank you for your continued support. We truly appreciate your diligence and commitment to cus... See more

Company replied

Rated 5 out of 5 stars

We recently moved into our Charles church home at Glan Y Coed having part exchanged our old home, Melissa from the very first moment was extremely welcoming and explained thoroughly and clearly the pa... See more

Company replied

Rated 5 out of 5 stars

Site manager Ji, has been incredibly supportive and got very few issues sorted quickly. Top bloke and someone you need to look after, been communicative always available and has gone over and above wh... See more

Company replied

Rated 5 out of 5 stars

Ji and Jamie from Wellington gate have been amazing from start to finish. Ji has helped since before moving in with any questions we have. His expertise are professionalism are amazing. Thanks both... See more

Company replied


Company details

  1. #16 of 31 best companies in Home Builder
  2. #14 of 30 best companies in Housing Development

Written by the company

Traditional new home designs perfect for a new generation of homeowners. Impressive houses and apartments for sale in both rural and city centre locations nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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4.5

All reviews

(1,427)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Charles Church logo

Reply from Charles Church

Thank you for your kind feedback. We are pleased to hear that you experienced great service and found our team to be friendly and helpful. Your comments are greatly appreciated and will be shared with the team. We hope you continue to enjoy your home and thank you for taking the time to leave a review.
Lucy

Rated 5 out of 5 stars

The Lodge Burbage

Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.

2 May 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Dear Abbie,
We really appreciate your wonderful review. It’s great to hear how helpful, approachable and dedicated Diane has been throughout your journey. Providing this level of care and support is exactly what we aim for, and we’re pleased she’s made such a positive impact.
Kind regards,
Emmy

Rated 5 out of 5 stars

Kayleigh our advisor has been super…

Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.

20 April 2026
Charles Church logo

Reply from Charles Church

Dear Katie,
Thank you for your kind feedback. We’re delighted to hear that Kayleigh was so helpful and patient, especially in guiding you through the part‑exchange process. We’ll be sure to pass on your lovely comments.
Kind regards,
Emmy

Rated 5 out of 5 stars

Sophie and Phil thank you

Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.

27 April 2026
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Reply from Charles Church

Dear Mr Simpson,
We really appreciate your thoughtful review. It’s great to know that Sophie and Phil took the time to understand your individual needs and helped make your purchase decision a confident one.
Kind regards,
Emmy

Rated 5 out of 5 stars

Brilliant experience and aftercare!

Diane, Joss and the rest of the site team have been amazing and are always so accommodating.

Joss has worked quickly through our snagging list and nothing seems like too much trouble. He is always available to discuss anything necessary and is so professional and efficient.

On top of that, every tradesman/ contractor that we have encountered so far has been really lovely and done a great job.

The process of buying our new house and the aftercare received have been brilliant and we very much recommend buying a new home from Charles Church.

30 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Dear Victoria,
Thank you for your lovely feedback. We’re pleased to hear that Diane, Joss, and the wider team have been so accommodating and professional, and that your snagging items were handled efficiently. It’s great to know you’ve had such a positive experience from start to finish, and we really appreciate your recommendation of Charles Church.
Kind regards,
Emmy

Rated 5 out of 5 stars

It's ours, we don't give it back!

Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃

Our move started with Caroline, who was absolutely fantastic in choosing our new home, getting our plot, our choices and ultimately fighting weekly help us keep our home chain through 3 chain breaks, we look at our home now, and think it's a holiday home, and we need to give it back, but we don't, a view to savour forever,
So to Caroline, Shelley, Dan, Viv, Jacob, Terry, Davidsons Law, many others on the
Forest view plot, thankyou, you were all amazing.

We cannot thankyou enough, as we enjoy our coffee with an amazing view.

22 April 2026
Charles Church logo

Reply from Charles Church

Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view.
Best wishes,
Mia

Rated 5 out of 5 stars

Amazing homes and incredible team

We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.

26 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We appreciate you sharing your experience as first-time buyers. It's great to hear that Kerry made you feel supported during the process. We wish you many happy memories in your new home.

Rated 5 out of 5 stars

Everything so far has been really clear…

Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.

14 April 2026
Charles Church logo

Reply from Charles Church

We're happy to hear that everything has been clear and the team has been helpful. We appreciate your positive feedback, thank you.

Rated 5 out of 5 stars

Great and friendly customer service

Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.

10 April 2026
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Reply from Charles Church

It's great to know that you appreciated our customer service and the thoughtful touches we provide. Thanks for your feedback.

Rated 5 out of 5 stars

Clair was very helpful when choosing my…

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

23 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Thank you for taking the time to leave a lovely review. We would like the opportunity to pass on your comments to Clair and the team. We have been unable to locate you on our systems so have requested Trustpilot gain further information, please do respond to this request by providing your full address. Thank you.

Rated 5 out of 5 stars

This is a review of the sales office at…

This is a review of the sales office at Templegate which I visited today.
The signage to the sales office was great with adequate parking and the site was nice and tidy.
Kerry in the sales office was wonderful. Very welcoming and hugely enthusiastic about her job and the company and moreover the homes she is selling.
We had a quick tour around the site and looked in the house that I was interested in as well as viewing another one from the outside that was still under construction.
I cannot fault my first experience with Kerry and Charles Church and I’m sure this won’t be my final interaction with them!

23 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.

Rated 5 out of 5 stars

Chancery Park phase 2 Exning Suffolk

Chancery Park phase 2 Exning Suffolk. Build quality and finish to a high standard, the few issues we had have been dealt with quickly and efficiently by Dave Ormes and his team. Very pleased with our purchase

23 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We're happy to hear that the build quality and finish met your expectations. We're also glad that any issues you experienced were resolved quickly and efficiently. Thank you for your positive feedback and kind words for Dave and the team.

Rated 5 out of 5 stars

Andre has done a great job

Andre has done a great job. Highly recommend 😊
Farriers Towcester

22 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We're happy to hear that you the work carried out by Andre met your expectations. Thank you for your recommendation; we appreciate your feedback.

Rated 5 out of 5 stars

Work carried out by Alan Foreman

Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.
Alan is first class in his work and once again today we were more than pleased with the completed job.
Alan sticks to his plan, gives further advice to help us and recommend him to others on our new Housing estate.
Once again thanks Alan.

22 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We're happy to hear that you were pleased with the work completed by Alan It's great to know that the work met your expectations and that you found the advice helpful. Thank you for recommending us.

Rated 5 out of 5 stars

Great experience

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

22 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

We're happy to hear that you had a great experience with Chris and the team. We appreciate your recognition of the team's responsiveness and professionalism, and we thank you for your positive feedback.

Rated 5 out of 5 stars

Chris went above and beyond to rectify…

Chris went above and beyond to rectify a fault and even went the extra mile to replace something he spotted while there.

21 April 2026
Unprompted review
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Reply from Charles Church

Thank you for your review, great to hear Chris went above and beyond to fix the issue and even picked up an extra job while he was there.
Zoe

Rated 5 out of 5 stars

Chris and Alex did a fantastic job on…

Chris and Alex did a fantastic job on my works that needed doing in my house, I am very grateful to them both

21 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Thank you for your review, we would love to pass this on to Chris and Alex, so we would be grateful of you could respond to Trustpilot's email requesting your plot number and development name.
Zoe

Rated 5 out of 5 stars

Dave the Plastic Surgeon

Dave the Plastic Surgeon attended our property to work his magic on a unit that had been damaged by sub contractors. He’s been this morning and it looks amazing. He was extremely professional and spent time making sure it was the right colour match. I would like to thank Dave for his efforts and would have no hesitation in recommending him.

21 April 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Thank you for your review, we would love to pass this on to Dave so please do respond to Trustpilot's email requesting your plot number and development name, it would be much appreciated.
Zoe

Rated 5 out of 5 stars

Great Experience with Charles Church

We moved into our Charles Church home at the Dargavel Development in Febuary and we love it! We really enjoyed our interactions with the sales rep on site Suzie Adams who was easy to deal with, had great communication and shared our excitement the whole way!

The site management team are also great, with Alec being very friendly and approachable with any quieries we may have.

12 February 2026
Unprompted review
Charles Church logo

Reply from Charles Church

Thanks for sharing your experience, we’re thrilled you’re loving your new home and that both Suzie and Alec have provided such excellent support.
Zoe

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