Charles Church Reviews 

Melissa was great, extremely helpful and attentive. Nothing was too much trouble for her when purchasing out property.

Buying a new home is a very daunting prospect and one of the biggest investments we'll ever make. We have been in and out of the show room numerous times whilst deliberating. Melissa, the New Homes Sales Advisor at Glan Y Coed has been extremely helpful and patient. Nothing has been too much trouble and Melissa has provided all of the information we requested to enable us to make an informed decision on whether to purchase a new home at the site. Her customer service levels have been exemplary.

Good experienced sales rep. Been very helpful from the start of the whole process

Tom, Millie & Sean were fantastic. From the first initial meeting, to handing over the keys the experience has been faultless and I can’t thank them enough.
The house was immaculate when I got in and they’ve been really accommodating with snagging and any issues around the property.
I would highly recommend purchasing from Charles church the experience has been easy and enjoyable.

Melissa was very kind, good to her job, very polite, keen to help and honest.

Brian and mark came to do some work for us! Quick and efficient and looked great once the job was done. Really polite and friendly lads

Very easy and stress free process, amazing staff, always helpful

Donna at Dunchurch fields was absolutely amazing! Even though we didn’t choose Charles Church in the end, we are so happy with the service she gave us.

The developer's properties are truly excellent and constantly being upgraded. The community we chose is beautifully situated, and their service is exceptionally attentive. This is the best developer we have ever come across.

We looked at a couple of apartment in Charles church at grayling gate Ringmer and fell in love with one of them. Fran showed us around and we were really happy with what we were shown and what was yet to come. Fran made us feel welcoming and made the first steps really comforting.

Lucy always responds to our emails very promptly and always very friendly and approachable. Ken did multiple work for us and always does a very clean job and very professional. Zoil was very polite and job well done. Great team and great response always. We have few more works to book in and we are expecting same level of service and support.

Just bought a new build from Paddock Wood and couldn’t be happier! The customer service team was fantastic, friendly, helpful, and always quick to respond. Highly recommend this builder!

Although there were issues upon moving in, Colin and the team quickly settled any issues. Aftercare so far has been very impressive

So pleased with our new paddock wood home. Everyone was absolutely great and the house is beautiful. ☺️

Plot 20 - Rainham Broadway

There has been a slight lack of proactivity in communication between different members of staff as I have been dealing with Persimmons over the past two years.

Simon Webb has been really helpful in putting efforts to close down issues as quickly as possible. His suggestions regarding communication could really help the team to develop.

Even amid several issues (including some which could have been solved more efficiently), Yvonne Tabram has remained very approachable and friendly. From a customers perspective, that is an amazing trait.

Overall, compared to the issues which I hear others have with their new developments - I am very happy with Persimmons.

Zoli has been to see us twice now, really nice guy and very good at fixing the issues.

5 stars for Aristos. It is the second time he has come to help with a repair. Very happy with the work done and suggestions made!

I rarely write reviews but feel that this review is well deserved.
From the time we put down our early bird deposit at Bramble Green our experience of the site team has been nothing but positive. The sales executive at the development in Market Harborough has gone above and beyond. She has guided us through the whole process and provided guidance and discussed options available to us. She has replied to email queries promptly and has followed through with everything that she has said she will do. I can honestly say that she is the most helpful and professional sales executive that I have encountered during all of my experiences with new developments. We also had the opportunity to view our property at the pre plaster stage. The assistant site manager who showed us round was very knowledgeable and interesting and explained about the structure of the house.
Looking forward to moving into our new home very soon.

From the very start of buying our new home. Charles Church have made the process so easy from the sales team Vanessa & Kayleigh
Who was so helpful and catered for all our needs too the on site contractors & staff especially Dempsey the site manager who always happy to help and nothing to to much trouble thank you Merv &Dawn

sold us a brand new house - Kenilworth Gate with a faulty boiler. Moved in Tuesday - had to call someone out as the heating system doesn’t work - they came out Thursday - ‘fixed it’, yet the issue broke again Friday and here we are Monday with a new house, 7 month old baby and no heating. The advice we have been given is to turn the boiler on and off