Charles Clinkard Reviews 

507
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional level of overall satisfaction. Customers frequently praise the comfort, elegance, and stylish quality of the footwear, noting that online orders arrive promptly and are always carefully packaged. People also genuinely appreciate the attentive and helpful store staff who provide expert guidance, making the overall shopping process wonderfully smooth and pleasant. Some reviewers were not happy with occasional delivery problems and receiving previously worn items or heavily damaged packaging instead of brand new products. Consumers additionally noted unexpected sizing inconsistencies or found that certain shoes started wearing out prematurely after only a few months of daily use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, stylish designs,... See more

Delivery service

Consumers find the delivery service to be efficient, highlighting prompt arrival times, free shipping... See more

Order

People report positive experiences with order, highlighting the smooth process and prompt delivery times.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as helpful, pleasant, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with comfortable, stylish, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

507 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(507)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered Panama jack boots on line as…

Ordered Panama jack boots on line as they are a replacement for the same boots I bought from Charles Clinkard, about 9yrs ago, which I literally have worn out (soles). I was able to order same size and colour. Kept informed and arrived on time and they are just perfect. Great quality boots too

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely lady working in the shop in…

Lovely lady working in the shop in Buckingham - I didn’t catch her name but her daughter was a teacher. She was friendly and helpful, offering me opinions and ordered my size (from the sale) to be delivered free of charge to my home.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was easy and very…

The whole process was easy and very responsive. The item I wanted was a quick click away. Setting up payment details and payment process was simple.
Emails to confirm order and delivery details were swift and helpful.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great range especially for larger sizes

I love the range at Charles Clinkard. Being tall (5'11") it's hard to find footwear to fit my slightly bigger than UK size 8s (EU size 41) - which is the largest size a lot of shops will stock. Brands stocked by Charles Clinkard such as Rieker, Gabor, Joseph Seibel have shoes at EU 42 upwards, so here I find lots very stylish options in my size. Also excellent and speedy service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great style and quality boots…

My order arrived quickly and the boots are really good quality, stylish and comfy. I'm a size 6 and they fit perfectly. An added bonus, I got them on the sale - delighted with my purchase and will definitely order again.

13 January 2026
Unprompted review
Rated 3 out of 5 stars

Hope they wear in!

Lovely shoes, just what I was looking for but the left shoe feels tighter than the right one. I have kept them (because I like them) hoping that the left one will feel better with wear but not sure the quality /fit is as good as I expected.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Good old fashioned customer service all too rare

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and refunds. Charles Clinkard is genuinely one of those - along with M & S and John Lewis (though JL have now outsourced their customer care to South Africa which was not a good move). And oh yes, I bought some great boots, good discount, great help fitting them in my Bristol shop. Very pleased

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent …

Charles Clinkard is a go to for good shoes by reputable brands. The service is excellent and returns are easy.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous customer services and products

Needed to contact customer service to ascertain order status as last minute change of plans meant I’d possibly be away by the time my order was delivered.
Spoke to a really helpful young lady who confirmed all items were in stock and would be dispatched that day so I had them in time to travel for Christmas.
Can’t thank that lady and the team enough.
Great products, prices and service is a rare combination these days

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had to send back the sketches I bought because they were to big. I must say the service I had from Charles Clinkard was excellent, first class. Prompt delivery and a quick refund.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been shopping at Charles…for over sixty years.

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Causeway. My shoes are comfortable and elegant. The quality is excellent and I’m very pleased with them.

16 November 2025
Unprompted review

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