Charles Hurst Group Reviews 

Son bought a car October 2024 with the promise that the damaged wing mirror would be replaced, after two months of chasing the sales guy left. Contacted CH Mallusk to speak with the manager numerous times & sent emails - still no reply. Physically called into the showroom, ushered out quickly with the instruction to forward emails & pictures to another sales guy, one week later phoned said sales guy only for him to ask who I spoke to in the show room (YOU). Four weeks and nothing back from Mallusk so contacted Lookers complaints, 14 days after sending a complaint email to Lookers nothing back - maybe time to contact The Motor Ombudsman. STAY AWAY FROM THIS DEALERSHIP is my advice.

Bought car of Stellios at the Dundonald Branch. very impressed. def would buy of him again. 10 out of 10 young man!

I bought a 1 year old car for my son and when I viewed the car it was during the evening and quite dark. I asked if there were any scuffs or marks and was told 'no, nothing'.
I collected it a few days later and that weekend it was apparent that there were 2 large scores down the full length of the car, damage to the front panel and a dent.
It cost just over £500 to try and repair the car but sadly the scrapes are still visible. I feel I was lied to and deceived, never again.

I've bought 2 cars of Hursts and neither time was a good experience!

Charles hurst used direct Dundonald had the pleasure of dealing with Gary made us feel so much at ease felt no pressure and so informative will definitely come back to Gary again

I have a problem with a rusted front subframe on our 50k miles, full history, 2017 Captur. I called on to Renault Glengormley to discuss how they could help me eg a claim to Renault UK and get the car sorted as the intention is to sell it fully sorted. Two behind the counter service assistants, first names only given after full requested but withheld here, and both with sour expressions, checked the parts computer and the lead saying they hadn't done these in 4 years, with nothing more to do and really that's where the conversation ended. Another amazing customer service NI Renault dealer said they could help, getting my full details and the car is booked in with them and there was no issue at all for a warranty claim. Once the job is done I'll see how I can either trade in or sell the car privately to buy a new car from them. OOPS Charles Hurst!
Why would I respond to Charles Hurst...not worth my time?.
Readers of this head to Bell's of Crossgar and receive the best service possible....I did today 13/3/25.

BMW 520,x5,320, ....hard to decide on what next ?
Found the perfect replacement - TOYOTA Corolla Excel Sport 2.0 Hybrid - a super driving tourer with lots of space and a load of fantastic extras all wrapped up in a 10 year warranty promise.
The dealing experience was equally enjoyable at Used Direct Newtownabbey. Although due to family issues my availability was very limited, for Martin McKenna (Sales) nothing was too much trouble. NO fuss NO pressure. Excellent interpersonal skills and willing to meet my needs as a customer - retaining personal registration number amongst others posed no difficulties.
Thank you Martin, I'll be back for more !!!!

Avoid these Boucher Road cowboys at all costs. My son's car is under 6 month's warranty. After 3 months the exhaust fell off. They will do anything to avoid honouring a warranty, including over 2 week's delay in booking it in, charging for a courtesy car and telling him it would cost £168 diagnostic charge. That's right, diagnostics to check that the exhaust fell off after 3 months of purchase! It's in the boot ffs. I also don't trust them not to charge for any repair. I have got my local mechanic to fix it 2 days later. It took a couple of hours, a new exhaust and labour for not much more than the needless diagnostics. No doubt they'll respond to this with their meaningless standard response, "thank you for your feedback" etc

Making a purchase at Renault Charles hurst newtownards was a pleasurable experience. David Annett looked after us and answered all our questions re the vehicle. We would be happy to recommend him

My son bought a car in October. 6 months warranty came with it. Yesterday the exhaust fell off. Contacted Charles Hurst. Car can't be fixed for more than 2 weeks. No courtesy car. And to top it off they want £168 for diagnostic. The exhaust fell off. Doesn't cost £168 to diagnose that.

Dealt with Jack Lynas when changing wife's car at Hurst, Boucher Road. Found him to be very helpful with a good knowledge of vehicle she was interested in. After test drive deal was done. Very straightforward process. Was a pleasure to deal with this very pleasant young man.

Hi contacted Charles Hurst to book RAv4 hybrid in for a service it will be nine years old in January and gets a service every year at this time to keep up the 10 year warranty. I was told there would be an additional £160 diagnostic check for them to look at rattle at times coming from the rear off the car when going over speed ramp. Surely this should be part the annual service/ checks that are carried out. I refused to pay this and you have now lost out on this service, but as big organisation you are not concerned about me.

Abysmal service from Charles Hurst Boucher Road. Brand new car received last December, had car 4 days when electric system failed and caused breakdown. “Fixed” by Boucher Rd and back again few days later as work not fully completed.
Same system failure 15 days ago. No car for 15 days as they do not provide courtesy car for customers.
Went to collect car today to discover 150 miles driven by staff on car to check for fault. Asked re reimbursement of fuel and told rudely by Phil from service they don’t reimburse fuel used. Told several faults identified in car, reprogrammed and battery replaced yet today told no fault could be replicated.
Absolutely appalling service, and no customer care. Definitely will never recommend or use this company again.

Charles Hurst used cars on Boucher road are awful.
Their staff are dishonest, misleading and untrustworthy.
They made it impossible for me to buy a car without taking an expensive finance deal that would give them a large commission, despite the fact I wanted to buy with cash.
Their first lie was that the car was not on the site.
The next lie was the Car was faulty.
The next lie was it is to busy to test the car.
They allowed me to travel two hours for a scheduled test drive and when I arrived they asked me had I not got the voicemail and the car has been sold,
no doubt on finance.
No voice mail left so that was their final lie.

Utterly contemptible people, service and organisation.

Disappointing Experience with Charles Hurst Group

I recently had an unpleasant experience with Charles Hurst Group while inquiring about a used Skoda listed on usedcarsni.com. I was contacted by Scott Woods, who initially seemed helpful and provided a video presentation of the car. After several phone calls and emails, I decided to visit Belfast to see the car and most likely purchase it. To secure the vehicle, I paid a deposit of £250 on March 20th.

However, I later found a similar car from a local dealer in ROI and opted to buy that instead. I promptly informed Charles Hurst Group of my decision on March 22nd and requested a refund of my deposit. Despite my timely communication, I’ve been struggling to get my money back.

I emailed Scott explaining the situation and followed up with phone calls on March 25th and April 2nd. Both times, I was told that the deposit had been refunded on March 28th. It is now well past that date, and I still have not received the funds in my bank account.

This experience has been frustrating and unprofessional. The lack of follow-through and transparency in handling a simple refund has left me disappointed and unlikely to recommend Charles Hurst Group to others.

I recently had a mixed experience with Charles Hurst Group while purchasing a car. Initially, I dealt with a delay in collecting my Vauxhall Mokka due to servicing and part replacements which tested my patience. Unfortunately, shortly after I took the car home, it developed mechanical issues. However, the team eventually issued me a refund. On the positive side, there were moments of good customer service, as Nicole was particularly helpful and professional in assisting my car selection. There is potential for improvement, especially in communication and after-sales service, but there are staff members who are friendly and committed to helping customers. Overall, my experience was a blend of positive interactions and some challenges. 4 stars.

Called in despair at their Mallusk Renault site. My car suffered a driver's window stuck open. Met Matthew who immediately came to investigate before running the car around to the service area. Invited to take a hot chocolate and a seat. No sooner finished the chocolate than car returned, window function sorted. Excellent service, this guy should go further, I'd like to think someone in management picks up on this. One outstanding chap.

This company sold me a new Nissan Duke automatic which is known now to fail at about 30k miles. Nissan has lost a class action in the US over this scandal. My Juke auto transmission failed at 29k miles. Hurst washed their hands declaring no responsibility. Disgraceful. Will never deal with them again and warn others not to do so. If something goes wrong, they'll turn their backs.
I've just seen their reply. It is what's called a boilerplate - an automated reply. Look at the Hurst replies to the host of complaints. Notice the simililarities, the repeated phrases? I don't think a human being actually reads they complaints on this site. This company knows full well who I am and the request for more information is a sham, a diversion aimed at bamboozle. The correspondence with me on file. Google 'Nissan Juke automatic transmission problems' to see what I mean. And/or try to part exchange this car at any competent garage. The Hurst reply demonstrates what all the complainants are up against. Utter disinterest and distortion. Please I urge for your own protection, don't deal with them.

Charles Hurst Renault Newtownards, honestly so upset and disturbed! Had a service with them last year and said there was an odd noise when going over uneven road and speed bumps, they did the usual vehicle health check and was reassured everything was fine. Fast forward to this year and had my service recently with that same noise, only to be told my car is dangerous to drive (have barely driven it over the last year also) and the work is going to cost a grand! Told them not to do anything to the car and took to a couple local garages for other opinions and they all laughed at the prices and took my car in and completed the work for half the price. Would not recommend anyone taking their car here and getting work done, definitely look at your local garages and save some money☺️

Excellent customer service again from Charles Hurst Newtonabbey, especially Gemma in Servicing.

New rear windscreen required after heated screen developed a fault. Also required two new tyres after an earlier inspection.

Car was collected from our home just after 9 and returned at 3.30. Windscreen was repaired under warranty and tyres price could not have been bettered locally (I checked!)

Gemma called when car was on its way back and provided payment link by email. Perfect transaction all round.

Thanks again to all involved and Gemma in particular.