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Charles Nobel Jewellers have been serving people in the New Forest, Southampton and Bournemouth with expertly crafted jewellery for over 40 years.
Station Road 86, BH25 6LQ, New Milton, United Kingdom
Always helpful, friendly and knowledgeable.
Keith, Piers and their team have always gone out of their way to find the perfect piece of jewellery for us.
We have a lot of fun and pleasure choosing jewellery that gives us joy
Knowledgeable, friendly and patient staff. The quality of my ring is superb, I love it.
Reply from Charles Nobel
Hi Anne, thank you very much for your kind review, we are so pleased that you are happy with your ring.
2nd review which had to be done
This is 3rd product bought from this amazing jewellery company. Bought on behalf of friend I recommended them too.
Never ever visited the store so all done over phone or online but the customer service is top class. Nothing is too much trouble for them and every member of staff I have spoken with took time to help me. Product arrived and been told it is beyond stunning diamond earrings with certificate. I will definitely be using in the future and this is a definite go to for jewellery. Cannot praise them enough
Reply from Charles Nobel
Hi Mark, thank you for loyalty, support and very kind reviews!
Can’t fault the excellent service from Charles Noble. I had a slight problem in store whereby a link was lost from my bracelet. They couldn’t do enough to rectify it. Amazing service 😊
I wish I’d never given this place my business. I’ve bought a necklace from here which was 2440, a ring that was 2250 so overall I’ve spent nearly 5 grand with this place. Before I knew better and realised what a rip off they are. I bought this ring as an investment and to pass down to my newborn son. Oh they’re so nice and kind while you’re buying from them till they’ve got your money. When I left the shop I saw how scratched and shoddy the ring was in the natural light and I came back a week later to be told that’s just how it is because it’s gold. I stuck the ring in a draw in its case and didn’t wear it because I was unhappy with it. I decided 3 months later to come back and see if they’ll buy it back. I asked if they’d give me back £2000 for the unworn ring meaning I’d loose £250 because I understand they’d want to make money. They told me to sell it on eBay cause they’ll give me hardly anything for it and it’s not even worth £2000. Ok so you ripped me off!?! You overcharged me massively!!! Now I know better and I’ve been to other jewellers I’ve seen you can get the same stuff for half the price. Or even online half the price. These people are scamming locals that don’t go far making you pay 100s or 1000s over what the item is worth. There’s also a no refund policy once they have robbed you of your money and you change your mind. Also admitting that you’d get more selling your jewellery on eBay is a reason to not sell your items here. Absolute scam rip off. Anyone that’s looking to buy jewellery please listen to me and understand you will get nice jewellery elsewhere for far cheaper so keep looking. I saw a ring just like the one I bought in Brighton for half the price! Cheers for ripping me off, cheers for making my experience with you super unpleasant, cheers for making my purchase bitter and something I cannot enjoy, cheers for lying to me and saying the rings worth far more than it was. Terrible customer service and no morals to people that are trusting you. Great investment you told me as you was all cheerful when I bought it. Worth over 4k you said and here I am back with you telling me it’s worth no where near what I paid. I’ll be going to other jewellers to buy and I recommend anyone who doesn’t want to be massively overcharged does the same. Or at the very least if you’re going to be paying prices inflated over double you’d expect better customer service and rings that aren’t damaged. I hope the local people read this before wasting their money. I’m happy with my purchases elsewhere and I’m happy to pay fair prices, and that is something you don’t do! All I wanted when I realised the ring was scratched up and damaged after I bought it was to return it even at a reasonable loss and you’ve failed. I asked if you’d at least polish the scratches out of good will as a resolution and you even wanted to charge me for that. I think that’s a reasonable request really considering your prices are extortionate.
For reference the ring is a scratched up and dented 18ct yellow gold ring with 1ct of diamonds..go on see how much that is elsewhere it’s far cheaper than £2250.
The jewellery from here could never be an investment as they’ve charged so much that it’d take the rest of your life for the piece to be at the value they charged.
I urge anyone shopping here to check the price of the same jewellery elsewhere and you’ll be shocked at the difference. Stop ripping off local people who trust you or don’t know any better!
Reply from Charles Nobel
Please note this item was a preowned piece of jewellery and sold as such.
Mr Keeley, in response to the review that you have left.
When you initially purchased the second hand 18ct gold diamond set signet ring from us, it was displayed in our preowned department and as such it did have a few signs of wear and tear such as scratches to the bottom of the ring. These marks were visible and at no stage did we try to suggest the ring was in pristine condition. However, the ring certainly isn't dented as it is a solid gold gents signet ring and as such can't dent.
Upon your return we explained to you that 18ct gold is a soft metal and that it can in fact mark and scratch during wear. If you were unhappy with the nature of the ring, this would have been the time to discuss it further with us and not wait a further 3 months.
When you visited us in store this week you were offered a credit note to the initial purchase value of £2,250 which you initially agreed to. As I started writing out the credit note you told my colleague that you didn't want this and wanted £2,000 back for it instead.
I proceeded to explain that I couldn't offer you that on the ring for a variety of reasons. I suggested you try to sell the ring on ebay because I am aware that people have had success achieving excellent values for their jewellery through this platform as it is open to a much wider audience. As you felt this wasn't a route you wanted to take, I did agree to discuss the ring as a family and see what we could do for you, explaining it wouldn't be until the end of the week. However, as a business we did actually manage to discuss your ring on Tuesday and decided that we didn't want to purchase it due to the current economic environment and the amount of money you were looking for.
Regarding the cleaning and polishing of the ring, I offered to do this at a heavily discounted price for you which I felt this was fair.
I would definitely recommend that clients research their purchases from any jeweller before making a final decision. This is something we have recommended for the last 50 years of successful trading. When comparing the ring that we sold you with a like for like alternative, matching the carat weight and number of diamonds and the carat of gold and the total gram weight of the piece we believe that the ring offered excellent value for money. I am very sorry that you are unable to appreciate this, but what you have written is not accurate.
A great, responsive service from initial enquiry to delivery and the product is outstanding. Recommend without reservation.
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