AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!!
What I was sold and I received were very different. I was promised a partner that would help me with marketing. I received what is mostly a online self-learning tool that was too generic to be useful.
I raised a repeated concern about the lack of a timely response to my voicemails and emails, and it received a response from the very person I had a grievance with. Then it was decided for me by CharTec's administration that my only recourse was to pay the early termination fee which is nearly 3 months of membership fees. This decision was made without the "administration" contacting me. I have been informed by the accounting department that my dispute was resolved in such a manner against me because I am only in my second month as a customer. That doesn't address the merits of grievance; it is just CharTec doing what is in their best interests. What kind of dispute resolution process is that? Why not attempt to address my concerns or dissolving the dispute without penalty for me since I am only in my second month as a member, so to be this unhappy couldn't there be something to my concerns? I guess we will never know.
CharTec contacted me more to cross sell other services they offered than to train me or resolve my dispute. What a horrible way to run a business!! I encourage you to look elsewhere for a training program because if you are not happy with LinkedIn Learning, you are going to hate CharTec's imposter of a program
Reply from Chartec
Ken, So sorry your experience wasn’t what you expected. We’ve read through all of your tickets to our consulting help desk and found that none of your requests were regarding marketing support. You asked about pricing and the solution stack and were answered with requests for phone calls and multiple email responses to your tickets which included resources and our templates. One of these requests did come in after hours on the weekend, so there was a delay in that response until we were back in the office, but the others all had responses within 24 hours.
CharTec Memberships are a 12 month commitment because you have access to every document in our arsenal and we cannot risk someone downloading all the materials and then dashing out the door. Thus, we have an early termination fee for Memberships should someone choose to cancel before 12 months.
Based on our conversations, we know you had some extenuating circumstances that drove your decision to cancel, and we hope all is well. We would be happy to chat with you further offline.