Chase de Vere Reviews 

1,125
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and approachable, making every single consultation comfortable and reassuring. Reviewers deeply appreciate the clear communication, professional guidance, and completely transparent approach provided throughout various mortgage and financial planning journeys. People frequently note that advisers are exceptionally prompt in responding to questions, offering dedicated time and tailored solutions that suit individual needs. Consumers also highlight the efficient digital systems, thorough portfolio reports, and smooth overall user experience when managing their long-term investments and pensions. Individuals feel fully supported by the friendly team, noting that interactions remain consistently pleasant and highly productive over many years.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

People report positive experiences with service, highlighting the professional, friendly, and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the friendly and professional... See more

Response time

Customers report great satisfaction with response times and communication. People frequently mention that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company has a great online portal which helps visualise all of the important details and feels very secure. My new advisor, Ruth Penman, has been excellent also. Friendly, very good communicator a... See more

Company replied

Rated 5 out of 5 stars

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went throu... See more

Company replied

Rated 5 out of 5 stars

We recently used Chase de Vere for our mortgage and couldn’t be happier with the service we received. Our mortgage advisor Ashley was incredibly knowledgeable and guided us through the whole process w... See more

Company replied

Rated 5 out of 5 stars

Ruth Penman took me through my finances and made helpful suggestions in a straight-forward and easy to understand way. We had several Teams video calls which were friendly and professional. She... See more

Company replied


Company details

  1. Financial advisor
  2. Financial Planner

Written by the company

We have been one of the country’s leading independent financial advisers for 50 years. Some of our clients have been with us for decades. That is because, as well as offering high-calibre, unconstrained advice, we continually strive to make sure our clients are satisfied. Our financial advice spans a wide range of services including pensions, wills, care funding and wealth management as well as business protection, employee benefits and workplace financial education. More than 15,000 clients trust us with the ongoing management of their financial affairs. We believe that’s because our advice is completely independent, and tailored to them. We do not offer one-size-fits-all solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,125)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

initial client meeting

Had a really informative and helpful meeting with Oliver,
He was personable and helped me with directing my finances in a way that suited me

22 January 2026
Unprompted review
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Reply from Chase de Vere

Thank you for leaving a 5 star review for your adviser. We're really glad to hear you found the meeting helpful. We're delighted Oliver could shape your finances in a way that truly fits your goals. Thanks!

Rated 5 out of 5 stars

Excellent advice that is based on…

Excellent advice that is based on specific customer requirements. I've been a Chase de Vere client for almost 10 years. The advice I have received has fully met my specific requirements.

18 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Medics planning for the future

I am a 54 year old GP married to a hospital doctor. Simon from Chase de Vere gave us valuable time to understand our financial situation clearly. This has allowed us to frame our financial planning in clarity for the first time. We are grateful for his time, patience and intelligent appraisal.

18 February 2026
Unprompted review
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Reply from Chase de Vere

Thank you for your thoughtful review. We’re delighted to hear that Simon’s time, patience, and clear guidance have helped bring confidence and clarity to your financial planning. Thanks again.

Rated 5 out of 5 stars

Very knowledgeable and professional…

Very knowledgeable and professional advice. Very happy with the returns on our investments.

18 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Adviser was very friendly and understanding

Adviser was very friendly and understanding to all our needs.and very clear in explaining all of our needs.there is no way we could have done all this ourselves.

16 January 2026
Unprompted review
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Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

I have always found Chase de Vere…Great help

I have always found Chase de Vere efficiant and
trustworthy in their help for me.

18 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Amazing Support from Rachel Harrison and Joe Edgar

Rachel Harrison and Joe Edgar were a huge help throughout the process of buying our first home. They were always supportive, reassuring, and friendly, making everything much easier.

Without their help, we wouldn’t have made it on time. They made sure everything went smoothly and we could move in without any issues.

Both Rachel and Joe are genuinely great people who really care about their clients. We’ll definitely recommend them to anyone looking to buy a home.

Wishing them all the best!

20 January 2026
Unprompted review
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Reply from Chase de Vere

Thank you so much for taking the time to share this wonderful review. We’re thrilled to hear that Rachel and Joe were able to make your first home-buying experience smooth and stress‑free. They truly care about supporting their clients every step of the way, and your kind words mean a great deal to them and to our whole team. Thanks!

Rated 1 out of 5 stars

A horrible experience over the last 18…

A horrible experience over the last 18 months, I received conformation my last investment was move out this week from this company.

When my adviser moved to Chase, I soon followed with my investments. Soon after I could see he was more stress and worried. As expected he left after 6 months and I lost contact with him. In the space of 6 to 12 months I was passed to multiple advisers (around 3/4) who all ended up leaving. The turnover was so high. Finally with the current adviser I had enough, who also hinted of leaving the company.

Luckily, I bumped into my old adviser and got his LinkedIn and manage to find his new company. Finally after speaking with my daughter, I moved all my investments from Chase.

What the adviser told me about chase was worrying.
They were asking all advisers to move their client money to their own portfolio's to profit the company and increase investment amount within. However, the fund had limited history and very poor performance and not all advisers agreed to this, so maybe some good ones.

Not sure how they can be called 'IFA' if you are recommending in house portfolio.

After moving from this company, the last 12 months performance with new investment company has been great. I would add if you have been asked to move to their internal portfolio is to review carefully and maybe decline the offer.

6 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

We are sorry to read your review and the concerns you have raised. The experience you describe is clearly not what we aim to deliver, and we take feedback like this very seriously.

We would first like to address the comments about adviser turnover. While adviser movement does occur across the financial advice industry, your suggestion of unusually high attrition within our firm is not accurate. Most of our advisers have long-standing careers with us, many spanning a decade or more. We place a strong emphasis on adviser support, development and retention to provide stability and continuity for clients. When an adviser does move on, we have formal handover processes to ensure clients continue to receive consistent advice and service. We are sorry that, in your case, the changes you experienced felt disruptive.

We also want to respond to the allegations regarding our investment approach. We are an independent financial adviser regulated by the Financial Conduct Authority, and our advisers are required to act in clients’ best interests at all times. They are not instructed or pressured to move client investments into any particular solution.

Like many advice firms, we offer a range of portfolio options alongside a broad selection of investments from across the market. These include discretionary managed and bespoke advisory portfolios, but they are always presented as a choice and are based on the same underlying investment philosophy and principles. We do not run or promote our own investment funds, and advisers remain free to recommend solutions from the whole of the market where this is appropriate for a client’s needs and objectives.

We cannot comment on statements attributed to a former adviser, but we can state clearly that we would never ask advisers to move client investments for the benefit of the firm, as this would be contrary to our regulatory obligations and our core duty to act in clients’ best interests.

While we are pleased that you feel your current arrangements are working well for you, we are naturally disappointed that your experience with us led you to leave. We would welcome the opportunity to review your concerns properly and understand what happened. If you are willing, please contact our client relations team at client.feedback@chasedevere.co.uk.

Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent Financial Advice

Andrew Foyle has been my Financial Advisor for nearly four years. The support and advice that I have received from him regarding my pension and savings has been invaluable. Andrew was particularly supportive when I was experiencing health issues and needed to review my pensions and plan for the future. Previously, managing my pensions seemed complicated but Andrew explains things clearly, ensuring I understand everything. He will discuss and listen to what I need, and advise me on planning the best retirement for the future. He is great at explaining the financial terminology and will go the extra mile to help you.

9 January 2026
Unprompted review
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Reply from Chase de Vere

Thank you so much for taking time to leave a 5 star review. We're delighted to hear that Andrew’s clear guidance, support, and dedication have made such a positive difference in helping you plan confidently for your future. Thanks again!

Rated 5 out of 5 stars

Fantastic consultation with Oliver Orchant

I had a fantastic consultation through Chase de Vere with Oliver Orchant DipPFS, LLB (Hons).

Oliver did his due diligence before our appointment, whereby he contacted me to find out what I wanted from the consultation. He contacted me in a timely manner and responded quickly, with a professional manner. When I spoke to Oliver, he had even read an article I had written online, which was a lovely touch.

Regarding his structure of the consultation, it was clear throughout and Oliver was flexible in his approach.

Oliver is clearly very knowledgable, able to advise on a broad range of financial topics. Oliver was also not overly pushy with regard to what he was telling me about and picked up on what I wanted and tailored his advice accordingly.

I would highly recommend Oliver!

5 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you so much for taking the time to share your experience. We’re delighted to hear that your consultation with Oliver was so thorough, personalised and professional. It’s fantastic that his preparation, attention to detail, and flexible approach made such a positive impression and that you felt truly listened to throughout. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Excellent Service

A very supportive, responsive and helpful team who worked very efficiently to secure a competitive mortgage offer for us. Thank you!

2 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

A Mortgage Application recently completed

Thank you to Joe and Ashley for assistance with my remortgage application . Any question I had were answered promptly and clearly. My application for the new mortgage progressed smoothly and was recently completed. Am very pleased.

2 February 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your wonderful feedback. We’re delighted to hear that Joe and Ashley made your remortgage process smooth and straightforward. Thanks again.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! Really good staff, very helpful and resourceful. Ashley Bowen has assisted me in buying my first property, efficient and up-to-date with all services available.

28 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a review for Ashley. We're glad to hear he was able to help you buy your first property. Thanks!

Rated 5 out of 5 stars

I was made redundant May 2025 and…

I was made redundant May 2025 and didn't really understand what to do financially. Contacted Catriona Smith financial advisor who came to my home and broke everything down,explained everything I needed to do. Nearly a year on and just had my first full review and everything is great. I also have my pensions all sorted. Highly recommend Catroina
Brian

28 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a 5 star review for your adviser Catriona. We're glad to hear you highly recommend her - thanks!

Rated 5 out of 5 stars

Chase de Vere review

I’ve had the same Chase de Vere financial advisor for years. I’ve never felt the need to move anywhere else

19 September 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Great insights

Great insights, reccomendations and performance over many years. Thank you

9 December 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

pension review

Reviews always very professional and well structured. My financial advisor manages my portfolio very well and instils confidence in me with the decisions being taken

10 October 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Brilliant mortgage advisor

Dec, my mortgage advisor, was incredibly reliable, responsive and supportive throughout my remortgage process. Thank you very much for brilliant support.

26 January 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you so much for your wonderful feedback. We’re delighted to hear that Dec’s reliability, responsiveness and support made your remortgage process smooth and stress‑free. Thanks again!

Rated 5 out of 5 stars

Financial expertise

Informal, but detailed and informative discussions with personal adviser who has made great efforts to familiarize himself with my circumstances and wishes.
Able to rely on extensive resources and expertise.
Additional advice and clarification available and accessible when needed.

5 November 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Great company

Great company, with superb, human advisors, they understand personal situations with ease, when i needed to transfer my workplace pension it was done with ease, and since being with Chase, my portfolio has grown substantially, over 50% in the last 4 years

21 October 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks

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