Chatsworth Reviews 

425
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were unhappy with their experience overall, pointing out multiple frustrating issues during their visits. People frequently complained that parking fees and food prices were extremely high, making things feel completely unjustified. Consumers also noted that the house decorations and holiday displays were quite disappointing, feeling rather dark and lacking any festive atmosphere. Some reviewers were happy with the exceptionally helpful staff members and the beautiful gardens available to explore. Visitors additionally mentioned that certain specific areas, like the bustling artisan markets and food stalls, provided a genuinely pleasant experience. Many patrons appreciated the extra assistance provided when mobility challenges arose during their stay.

What people talk about most

Price

Reviewers highlight negative aspects of price, consistently reporting that entrance fees, parking, and food... See more

Location

Customers consistently note ambiguous experiences with location. While many reviewers describe the house and... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply contrasting experiences across visits.... See more

Product

Consumers find product experiences to be mixed regarding the quality of goods offered. Reviewers highlighted... See more

Quality

Clients share ambiguous opinions on quality, with strong disagreement among reviewers. Some consumers praised... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Car park attendants not helpfull at all. coffees /snacks overpriced Christmas House tour very dissapointing tbh, it was our first visit at xmas - prices to get in were not cheap, so we were expe... See more

Rated 2 out of 5 stars

The entry cost to the house decorations was very expensive and disappointing. Just a few decorated Christmas trees. Much better displays of decorations at your local garden centre. The range of stand... See more

Rated 2 out of 5 stars

I have been for the last 2 years ..... The market was great thank goodness as the house and decorations were very disappointing compared to last year and found it too busy whilst trying to go throug... See more

Rated 2 out of 5 stars

I visited the farm shop today. 3rd July 26..I love visiting and cannot resist purchasing some of the lovely goods I wanted to treat my grandson to a couple of cakes on open display. But after se... See more


Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(425)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Went to Chatsworth House to the Xmas…

Went to Chatsworth House to the Xmas markets and tour of the house, market was good but too many dogs , house was awful the trees in the dining room where sparsely decorated and the lights didn’t even reach the top ! Our ticket time was 1.30pm and we finished at 2.00pm, very disappointed

17 November 2021
Unprompted review
Rated 1 out of 5 stars

£26 is a rip off for Chatsworth at…

£26 is a rip off for Chatsworth at Christmas this year. Old decorations, and not that many of them. The trees in the dining room were almost bare of decorations and the lights didn't even reach half way up. Elsewhere rooms were only decorated with a tree. If you haven't booked and paid for your ticket, don't bother this year. If you have, try to get your money back and pay just for the garden and market.

I would like to know what, if anything, Chatsworth has to say in their defence and how they justify charging such an amount for an old and cobbled together display.

10 November 2021
Unprompted review
Rated 1 out of 5 stars

Been visiting Chatsworth garden centre…

Been visiting Chatsworth garden centre and farm shop for some years now...just lately the restaurant at the garden centre has gone down hill...last two visits I've had meals there that were well below standard...and now if you vist the farm shop your lucky to find a parking place because the overflow car park is always closed off....decided not to bother going in future

8 November 2021
Unprompted review
Rated 3 out of 5 stars

More information please

The tickets are expensive with no reduction for buying in advance online. There aren’t any information panels in the house to put things into context so unless you fork out additional money for a glossy guidebook it can just seem a jumble of old stuff with some modern ceramics or pictures randomly distributed along the way. The rooms are stunning - it would just be good to have more information about them. The gardens are lovely and whilst £3 for a brief tractor ride is a rip off, it does give you a brief snapshot of what’s there to be explored.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

Visited as part of a mini honeymoon…

Visited as part of a mini honeymoon with my wife. To be honest, got dragged here and didn’t think it would be for me. Happy to stand corrected. Had a fantastic day, helped by the lovely weather. Enjoyed the tour through the house and would describe it as more of an art/museum experience to those who are sceptical. Garden grounds are massive and we easily spent a whole day there. We had the prepackaged picnic lunch whilst there and found it was good value for money. Exploring the grounds would be a good day out for those with children.

14 August 2021
Unprompted review
Rated 1 out of 5 stars

Paid full entry price only to find…

Paid full entry price only to find that they shut down all of the main catering facilities mid afternoon to accommodate a private wedding. This spoilt our day completely as we had planned to round our visit off with something nice to eat not just something from an outside catering van which was all that was left for the paying public.
Well done Chatsworth for treating your paying public visitors as 2nd class compared to private paying customers.
TOTAL RUBBISH!!

23 July 2021
Unprompted review
Rated 2 out of 5 stars

Carlton Lees carpark

Carlton Lees carpark. £5 to park, no disabled concessions. Its just hard core, very difficult to walk on if you are unsteady on your feet. It's a great area, but parking is a rip off when it's so bad on the floor. Get your act together. A wheel chair user would be stuck.

11 July 2021
Unprompted review
Rated 1 out of 5 stars

I love going to Chatsworth but…

I love going to Chatsworth but disappointed with the customer service around changing tickets - very unclear communications from the team mean that friends travelling from London now longer can join us.

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Last night we went to see the Christmas…

Last night we went to see the Christmas Lights in Chatsworth Gardens. It was pouring down but we made an effort anyway. What a disappointment. There was hardly any lights to look at and even those were poor. It looked as if some lights had been hastily put up. Nothing there to reflect the spirit of Christmas.

24 December 2020
Unprompted review
Rated 1 out of 5 stars

Visited Chatsworth on Tuesday 15th…

Visited Chatsworth on Tuesday 15th December. Chatsworth Christmas garden lights where very disappointing . Not worth the money or even the effort more lights on my own road . Don’t bother

17 December 2020
Unprompted review
Rated 1 out of 5 stars

Poor show of lights

Went to the Christmas lights in the garden last night, what an absolute waste of money. It could have been so festive, but unfortunately was far from, very few lights and only able to walk round a small part of the gardens. Same on you Devonshire’s

17 December 2020
Unprompted review
Rated 5 out of 5 stars

We had another great day at Chatsworth…

We had another great day at Chatsworth House. With there being fewer people looking round the house it was great to see more in each room. You normally have to go with the flow. It was fantastic to have the time and space to look at items more closely.
The safety measures due to Covid 19 which have been put in place were great and made us feel safe.
We had lunch in the Cavendish Restaurant. We told the staff of my wife's allergy. We both had the Ploughman's lunch. My wife's came with different items to mine with no 'I'm not sure what has egg in' which we often get. She felt totally safe and really enjoyed her lunch with no trepidation. Thank you to Ben who was our waiter.
It is great that the house will be decorated for Christmas this year even though there won't be a theme. We love this visit each year with the rest of the family.

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent visit to Chatsworth House…

Excellent visit to Chatsworth House today. Despite the poor weather, we had a thoroughly enjoyable time. It cost us only £4.00 to park in the Carlton Lees car park. They even provided clean portable toilets. The lady who welcomed us was very polite and professional and a real credit. There was plenty of social distancing and at no time did we feel under any pressure to hurry our visit. It puts the National Trust to shame. You couldn't find a greater difference between two organisations. It's clear the Chatsworth Estate values their visitors. Thank You Very Much.

19 June 2020
Unprompted review
Rated 5 out of 5 stars

A Grand Day Out

Been here many times, but there's always something new, be it on-loan items in the house or displays in the gardens. Took an American guest over yesterday, and she was absolutely spellbound/gobsmacked.

Take time to talk to the staff members inside the house if you can. They're very approachable and full of information and tales,

21 May 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful house and gardens

Wonderful house and gardens. We’ve gone for years and it is always a really wonderful day out. The farm shop is also worth stopping at on the way home - beautiful products and local items. Thoroughly reccomend!

11 February 2019
Unprompted review
Rated 1 out of 5 stars

Disgusting Christmas market parking £20…

Disgusting Christmas market parking £20 on weekends double compared to last year just making money out of people wants stopping just to park on a field it wants shouting down I feel very sorry for stall holders it's just greed on Chatsworth side

21 November 2018
Unprompted review
Rated 5 out of 5 stars

Behind the scenes at the farmshop

A great evening learning about the shop from those who know it best, the staff. In each department their expertise was shared with a comprehensive knowledge and understanding of the ethos of why the shop was set up. Delicious samples, particularly the ‘macaroni cheese’!

Our guide, Erica from Barcelona, was enthusiastic about her job particularly about her recent move to the deli counter and her love of the cheese and the beauty of the environment in which she woks, the wonderful land of the Chatsworth Estate.

Good value for the price of the tickets and gives us continued confidence in what we buy from the shop on our next visit to the shop.

26 October 2018
Unprompted review
Rated 5 out of 5 stars

We booked assistance for my mother as…

We booked assistance for my mother as we wanted to attend the Jewellery Day. Gareth and Katie exceeded all expectations. They met us with a wheelchair and golf buggy. Gareth ensured my mother had a smooth journey around the House and also arranged access to the theatre for the talk from Sash, the curator. We had a superb visit and can't wait to visit again.

25 October 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look