The worst experience in traveling so far. I'll never use this service again. The can charge more money for everything but they can't help with a seat selection. Unacceptable. The chat bots are a jok... See more
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Unlike a lot of sites, it truly was comparing to the airlines direct or very close. Finance options that were available were actually smart unlike some of them that you end up paying double the actual... See more
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What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an ai... See more
Company replied
Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.... See more
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Company details
About CheapAir.com
Written by the company
CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans.
CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States.
CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.
Flights
Hotels
Cars
About Us
Contact info
27509 Agoura Rd. #100, 91301, Agoura Hills, United States
- help@cheapair.com
- www.cheapair.com
4.3
Excellent
12K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Being nice goes a long way.
Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.
But they were amazing, they found my reservations and heard my concerns and went to work to help me change my reservations so I didn't have 7 hrs of layover with a medical condition that would have made the trip miserable at best. These ladies outdid them selves. Esp. Jahnia I can't thank her enough! I've used them once before back in May and I was more than happy. I wish they were continuing with their travel agency part of the business, but I wish them success for all in the future!
8 August 2024
Unprompted review
Reply from CheapAir.com
Hi Trish,
Thank you for your review. We are happy to hear you had an amazing experience with our customer support. We are here to support our customers with their travel plans and bookings. We appreciate your support and kind words. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Customer,
Thank you for your review. We're happy to hear that you're receiving prompt customer support. Thank you for booking with CheapAir.com.
HORRIBLE
CHEAPAIR.
I WOULD NEVER RECOMMEND CHEAPAIR
I COULD NOT GO ON MY TRIP TO RALEIGH NC DUE TO UNFORTUNATE PASSING OF A BROTHER. CHEAPAIR REFUSED ME MY REFUND $253 ...... WOULD NEVER BOOK A FLIGHT AGAIN.
HORRIBLE EXPERIENCE!!!!
24 July 2024
Unprompted review
Reply from CheapAir.com
Hi Wanda,
Thank you for your review. We were unable to locate your CheapAir booking number with the information you provided. In order for us to look into this for you, can you please respond with the 10-digit CheapAir.com booking number? You can also reach our customer support by emailing us at help@cheapair.com with your booking number and we'd be happy to look into this for you.
You went out of business and apparently…
You went out of business and apparently shut down the website so that I cannot track my trip it even check in
14 April 2024
Reply from CheapAir.com
Hi Geoffrey,
Thank you for your review.
Please email us at help@cheapair.com to get ahold of our support team which can assist you with your trip. We are still here to help our customers who have existing bookings.
We thank you for being a customer of CheapAir.com.
Quickly solved my solution to rebook…
Quickly solved my solution to rebook the flights I needed. Very polite and professional help.
15 July 2024
Reply from CheapAir.com
Hi Marc,
Thank you for your review. Glad to hear we were able to assist you with your booking. Thank you for using CheapAir.com.
Reply from CheapAir.com
Hi Customer,
Thank you for your review. We're glad you got the 5 star service. Matthew is an incredible employee and we appreciate you acknowledging his hard work. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Customer,
Thank you for your review. We're glad you got the 5 star service. Matthew is an incredible employee and we appreciate you acknowledging his hard work. Thank you for booking with CheapAir.com.
As always
As always, efficient, friendly and quality personal service. Thank you so much.
2 July 2024
Reply from CheapAir.com
Hi Connie,
Thank you for your review. We appreciate you booking with CheapAir.com.
My husband was ill and I called to…
My husband was ill and I called to reschedule as a senior the cost of 400 was absolutely disgusting I now have to cancel because of illness and was told that I could not reschedule again and would lose my fare
28 June 2024
Unprompted review
Reply from CheapAir.com
Hi Helen,
Thank you for reaching out and we're sorry to hear about your husband being ill. Upon looking at your booking information, we are unable to locate your reservation. Your "Reference Number" 83787657 is NOT with CheapAir but with cheapOair. - This is a different company and you should reach out to them. Please correct your review. Thank you.
It was easy to get the dates of flights…
It was easy to get the dates of flights that we wanted. The website is clear and easy to understand
31 May 2024
Reply from CheapAir.com
Hi Rhonda,
Thank you for your review. We're happy we could help you with your flight.
What was most important was the fact…
What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an airport for hours. Wish flight was more direct by eliminating third connect.
20 March 2024
Reply from CheapAir.com
Hi Edward,
Thank you for your review. We are glad we could help with your flight booking.
Great customer service
5 June 2024
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Great price easy to secure.
22 May 2024
Reply from CheapAir.com
Hi Jodi,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Timely Manner
What made my experience great is that I was able to complete everything in a timely manner. No glitches, no setbacks, no issues at all. Keep up the great work!
8 June 2024
Reply from CheapAir.com
Hi Amanda,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Easy to access
7 June 2024
Reply from CheapAir.com
Hi Regina,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Reply from CheapAir.com
Hi Glenn,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Easy to navigate and got a great price.
10 June 2024
Reply from CheapAir.com
Hi Jcurtisknine,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
"OnTime"
I had the choice of multiple direct flight to my destination. As a result, I will arrive with more than enough time to prepare for my event.
7 June 2024
Reply from CheapAir.com
Hi Willie,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Very efficient
10 June 2024
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
A hope
I'd love an option to see the cheapest flights to the destination without putting in a specific date.
10 June 2024
Reply from CheapAir.com
Hi customer,
Thank you for your review and feedback. We used to have a map search feature a long time ago, however not enough people were using it so we decided to remove it. We'll keep you in mind if we do consider bringing it back online. We hope you have a great trip. Thank you for booking with CheapAir.com.
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