Cheaper Online Reviews 

188
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery service remarkably fast and truly appreciate the affordable prices available across the entire product catalog. Many customers consistently mention that the online ordering process is exceptionally simple and items frequently arrive securely packed and ready for daily use. Some reviewers were not happy with customer service, repeatedly highlighting unresponsive communication and experiencing serious difficulties when trying to resolve unexpected problems. A few other people also felt that physical products occasionally arrived heavily damaged, missing essential parts, or proved extremely difficult to put together properly.

What people talk about most

Product

Customers had ambiguous experiences with product quality, reporting mixed outcomes regarding their purchases.... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly between... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Customer service

People report ambiguous experiences with customer service, revealing stark contrasts in consumer feedback.... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across various products. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy online purchase. Fast delivery. Item received, but also received an email request from the provider for a review of product 5hrs later. It's shelving that needs to be assembled... Hold off asking... See more

Rated 3 out of 5 stars

So first order went AWOL waited nearly 2 weeks I did complain and was happy to receive the order within 3 days. Wasn't happy having to wait 2 weeks but was happy with the quick delivery second time

Rated 3 out of 5 stars

Grey double bin store. Not the easiest of diagrams to follow. Not the easiest to actually put together. Not quite the quality I had hoped for but okay for the price. Looks rather nice now it is in... See more

Rated 2 out of 5 stars

Quick delivery, but poor packaging resulting in damaged products. No reply from company when I reached out for support.


Company details

  1. Christmas Shop

Written by the company

Discover unbeatable deals and unmatched value with Cheaper Online, your premier destination for affordable home and garden essentials in the UK. Renowned for our commitment to delivering exceptional quality at the lowest prices, we pride ourselves on a diverse and extensive range of products tailored to meet your every need. Whether you are looking to enhance your outdoor space with stylish garden furniture, or seeking the perfect Christmas tree and decorations to create a festive ambiance, Cheaper Online has got you covered. Our collection includes a variety of garden furniture options, ranging from contemporary designs to classic styles, ensuring there’s something to suit every taste and budget. Transform your garden into a haven of relaxation and entertainment with our durable and elegant pieces, all available at clearance prices. At Cheaper Online, we believe that quality should not come with a hefty price tag. That’s why we offer free UK delivery on all orders, ensuring that you can enjoy great value and convenience with every purchase. With our unbeatable discount and clearance prices, creating your dream home and garden has never been more affordable. Discover the joy of savings and quality with Cheaper Online. Explore our collections today and find the best deals on garden furniture, Christmas decorations, gardening tools, and so much more. Transform your home and garden into spaces of comfort, joy, and style without breaking the bank. Choose Cheaper Online for affordable luxury.


Contact info

2.9

Average

TrustScore 3 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(188)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent item

Excellent item , 1st time buying off this site & wasn't disappointed
Fast dispatch & reasonable price.
I had issue with the delivery company, emailed the site and the communication was fast till resolved.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

Found the Christmas lights that I had had previously. Delighted at the price and free delivery. Delivered within a few day so great all round experience.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Bought Tom Chambers plant supports via…

Bought Tom Chambers plant supports via ebay. Returned/collected because just packed in plastic-type bag with parts protruding and plastic coating severely scraped and scuffed. Trying to find elsewhere without having to deal with Cheaper Online, which means not buying through Tesco, I believe.

7 August 2025
Unprompted review
Rated 3 out of 5 stars

Grey double bin store

Grey double bin store. Not the easiest of diagrams to follow. Not the easiest to actually put together. Not quite the quality I had hoped for but okay for the price. Looks rather nice now it is in place! Reasonably happy but won't give it 5* as I am unsure just how well it will last.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended 👍🏼

I quickly found what I was looking for and at the best price, on Cheaper Online’s website. It was easy to order and my items arrived very quickly. I’m really happy with every aspect and will purchase from this company again.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Great value and service!

Bought a bundle pack of underbed storage boxes before reading reviews, which made me worry a little about whether they may be damaged in transit. Items arrived in perfect condition, was kept aware of my parcels journey and the price could not be beaten! Reviews show that the team keep up with and deal with any issues, I would not hesitate to use again!

31 July 2025
Unprompted review
Rated 1 out of 5 stars

I brought 2 storage units and we had…

I brought 2 storage units and we had huge difficulty putting them together but finally got them up . They weren’t the best quality but figured you get what you pay for . Was in the room last week and they both completely collapsed into bits , hitting my shoulder and cutting my back . When I have got in touch with B & Q to report this they contacted the seller . I contacted B & Q when I hadn’t heard from the seller and they chased them. The seller states cannot provide a refund however I can return them to be ‘repaired’. Bearing in mind they are all in bits and the return is to be at my own cost , there is no point in even doing this . Absolutely useless, low quality products, terrible customer service . I don’t recommend.

8 July 2025
Unprompted review
Cheaper Online logo

Reply from Cheaper Online

We have no record of this complaint and we have raised with B&Q who also state no record of any complaint raised with them. Please provide further details to B&Q and they will forward to us to address

Rated 1 out of 5 stars

Ordered two garden chairs through ebay…

Ordered two garden chairs through ebay which never arrived. Only received refund for one so far. Time wasters

30 June 2025
Unprompted review
Cheaper Online logo

Reply from Cheaper Online

Our apologies, but as advised both parcels have been deemed lost in transit with our courier and refund has been issued for both chairs, please check your account

Rated 1 out of 5 stars

Purchased Round Granite Garden Parasol…


Purchased Round Granite Garden Parasol directly and found it on B&Q site so thought it can not be that bad. Prior to the purchase , tried to contact them via phone advertised but Customer Services number was not taking the calls , just a message. That should have been a warning.
The item is a very poor quality and the granite rim is scratched everywhere and is gone yellowish colour. The stainless steel pole is flimsy and the whole product is of a very poor quality and clearly no quality control. I assume these goods are seconds or goods which should have been returned to the manufacturer by the seller.

The only good thing was a prompt delivery! Would not recommend purchasing from this site!

27 June 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - DO NOT BUY FROM THIS COMPANY.

Bought items through Tesco.com marketplace. Have requested a refund and return for items that weren't as described. Have conceded that I will have to keep half the order (4 of 8 chairs) because I didn't know they weren't as described until they were assembled (which took forever!). Anyway I just want to return the 4 chairs that aren't any use to me BUT no one has responded.
AVOID - DO NOT BUY FROM THIS COMPANY.
THEY'VE BROKEN THE DISTANCE SELLING ACT.

I doubt, sadly, this review will encourage a response but as I'll be stuck with chairs I don't want and can't use I need to expend my annoyance somewhere!!!

16 June 2025
Unprompted review

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