Checkatrade.com Reviews 79,813

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 14,880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, often highlighting their helpfulness and efficiency. Many people also appreciate the competitive pricing and quick response times, making the overall experience positive and satisfactory. However, some customers expressed dissatisfaction with the website, finding it difficult to navigate or keep track of hired professionals. A few people also reported issues with communication and accountability, mentioning instances of unfulfilled promises or unexpected price renegotiations.

What people talk about most

Service

People report positive experiences with service. Customers appreciate the ease of finding local, reliable... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Price

Customers had positive experiences with price, often finding competitive and reasonable rates that fit their... See more

Website

Clients share ambiguous opinions on the website. Many reviewers found the site easy to use, highlighting its... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from initial visit to completion. Advice provided prior to quotation, answered all questions and advised what was needed. Provided verbal qoute which was followed up in writing, dat... See more

Company replied

Rated 5 out of 5 stars

I got a few quotes from different providers to have my uneven garden fully paved, but this company stood out for me. Erjon came and done a thorough survey of the garden, then provided a detailed... See more

Rated 5 out of 5 stars

Quick response to query. Received indemnity and waste disposal documents straight away. Quote given ass soon as video of collections sent over, Arrived on time and job sorted quickly. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Steve provided a very competitive quote for the work - replacing electric consumer unit - and agreed a date which was convenient for us. On the day he arrived on time and set to work straight away.... See more

Company replied


Company details

  1. #87 of 202 best companies in Online marketplace
  2. #2 of 9 best companies in Internet marketing service
  3. #1 of 5 best companies in Review site
  4. #3 of 10 best companies in Search engine company

Written by the company

Welcome to Checkatrade, the UK's premier online directory and leading destination for finding top-quality tradespeople. Our platform is expertly designed to bridge the gap between consumers and trusted, skilled professionals in the trade industry. Embark on a seamless journey to elevate your home or business with our extensive range of services. Checkatrade is your one-stop hub for discovering local tradespeople, enriched with authentic, verified customer reviews to inform and guide your choices. Whether you're in the market for a comprehensive home renovation, a bespoke building project, or a simple repair, our platform caters to every need, ensuring you find the ideal professional with ease. Our reputation is built on a foundation of trust and excellence. We rigorously vet each tradesperson, guaranteeing that only those meeting our high standards are listed. This meticulous approach means peace of mind for you, knowing that your project is in the hands of a reliable, highly-rated professional. With a spectrum of services including Home Improvement, Home Services, Construction, Contractors, Professional Services, and Local Services, we are dedicated to meeting your every requirement. Our commitment to outstanding Customer Service stands us apart, making Checkatrade the definitive choice for quality, reliability, and satisfaction in the UK trade industry. Turn to Checkatrade for a straightforward, secure, and successful project completion. We're not just a directory; we're your trusted partner in making your project dreams a reality. Join the multitude of satisfied customers who found their perfect tradesperson through Checkatrade – where excellence meets reliability and every review counts.

The Checkatrade Guarantee

A helping hand, if things go wrong

A helping hand, if things go wrong
When you contact or pay a trade through Checkatrade, you’re covered by the Checkatrade 12-month guarantee of up to £1,000*. How the Checkatrade Guarantee works: 1. Contact a tradesperson through Checkatrade to register your job. OR 2. Pay securely via Checkatrade Pay-no matter where you found your tradesperson**. *Other eligibility criteria and T&Cs apply. **For customers in Scotland, payment for the work must be made via Checkatrade Pay. https://www.checkatrade.com/guarantee-terms

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 1 out of 5 stars

Tired of asking for quotes and you get…

Tired of asking for quotes and you get no reply!

10 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We get why that’s frustrating. Chasing quotes and hearing nothing back is the last thing you want when you’re trying to get a job sorted.

Tradespeople manage their own availability, but you should still be getting replies and updates rather than being left waiting.

If you’re still looking, it can help to repost the job with a bit more detail or contact a few tradespeople directly through the platform.

Checkatrade Team

Rated 5 out of 5 stars

Helpful

Helpful, supportive, friendly, service,from the very beginning.i didn't know what shower attachment to buy, he very kindly said I could send a picture. The guys that did the work were friendly and efficient. I didn't have to wait long for an appointment. I would recommend this company to any one.

30 April 2026
Rated 1 out of 5 stars

Shame zero stars isn’t an option

Shame zero stars isn’t an option, been desperately waiting to cancel my membership for months as they wouldn’t let me turn off the auto renewal until a month before. The second I got my renewal reminder I called to cancel and they won’t provide any written confirmation it’s been done! Don’t trust them one bit, used to be brilliant when I joined but a complete waste of time and money these days. Wouldn’t recommend them to traders or customers anymore. I really hope everyone leaves in droves and I know plenty of people that are. Recording all phone calls and fully expecting to have to report them if they don’t action this cancellation.

9 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We can understand why you’re frustrated, especially if you’ve been waiting to cancel and don’t feel confident the request has been processed properly.

Renewal and cancellation windows are part of the membership terms, but once a cancellation request has been actioned, you should absolutely receive clear confirmation and not be left worrying about it.

We’d really like to get this checked for you so you have certainty around the status of your membership and cancellation request.

The best thing to do is call us on 020 3974 1990 so the team can:

Confirm whether the cancellation has been processed
Check any notes linked to your account
Make sure you receive the right confirmation

We appreciate this has caused unnecessary stress, and we’d like to help clear it up properly.

Checkatrade Team

Rated 5 out of 5 stars

Great service

Great service. I have found many high-quality tradesmen via the platform. Easy process with safeguards. I highly recommend them.

3 May 2026

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