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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their exceptional comfort, often describing them as soft, silky, and breathable. Many appreciate the high quality and durability of the items, noting that they hold up well over time and maintain their fit. People also love the variety of styles, inclusive sizing, and adorable, colorful designs, which contribute to a feeling of confidence and satisfaction. However, some people were dissatisfied with certain aspects of their experience. Issues were occasionally reported regarding the consistency of fit across different patterns or orders, with some items not fitting as expected. A few customers also mentioned problems with customer service, particularly concerning order issues, returns, or a lack of tracking information. Additionally, some found the bras to be unsupportive or poorly designed, and a small number of reviewers felt the material was too slippery or that the gusset was too narrow for their needs.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the comfort, softness, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the incredible quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with their orders, noting... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the customer service as great,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices to be high, with some stating... See more

Based on these reviews

Rated 5 out of 5 stars

I love my cheek boss panties. I’ve spend so much money trying every viral panty I can find and twice now I’ve returned to cheek box because while they can be seen as “expensive” they are super comfy... See more

Rated 5 out of 5 stars

Honestly their undies are pretty decent. The boyshorts I got stretch a lot, they can fit my big girl booty and my big girl balls and peen no problem. Really comfortable material, I've probably ne... See more

Rated 5 out of 5 stars

The fabric is very seamless and soft and feels comfortable and lightweight too. I really appreciate the size of the private area because it doesn’t make my liners or pads hang off the side and end up... See more

Rated 5 out of 5 stars

I sure hope this company is doing well. Cheekboss are very very kind and theyre product is wonderful, its stretchy and comfortable, it makes you look good and its never caused me any irritation. Also... See more

Rated 1 out of 5 stars

The product is not for me. The material is cheap, slimy material athe your pants slide down during the day. The fit is not comfortable or flattering. Add suspenders and you can pull the up and wear th... See more

Rated 5 out of 5 stars

Since your company was having some sales and I could afford to get some much needed new underwear. I've so far ordered 2x through your company for undies & I have to say I am so impressed. They are... See more

Rated 5 out of 5 stars

So I tried these last month with the free offer and I absolutely loved them. I will say go down a size because they are very stretchy. Also, the four figured one reminds me more of a granny penny so i... See more

Rated 1 out of 5 stars

You have to know your size and never exchange or return anything, otherwise it's a total scam. Sale prices DO NOT get honored when doing returns, and you have to pay your own shipping anyways. I retur... See more

Rated 5 out of 5 stars

I bought from cheekboss about a year ago, I have 3 different pair, two cheeky and one thong and they are by far the comfiest underwear I’ve ever worn. They allow for good airflow and fit just perfect!... See more

Rated 5 out of 5 stars

I swear CheekBoss underwear has completely changed my life. They are so ridiculously comfortable it feels like I’m wearing soft little clouds under my clothes. The fabric is silky, stretchy, and h... See more

Rated 5 out of 5 stars

I got 4 pairs of undies for free and I love all of them, space cat pattern being my fav :) Very nice material similar to a swimsuit, they hug my curves very nicely and they are unbelievably comforta... See more

Rated 5 out of 5 stars

Well since I am a guy and yes I'm nonbinary they did not judge me if anything they were kind genuine generous and very kind. I love thier products. They are super comfortable the undies are comfortabl... See more

Rated 5 out of 5 stars

Love these undies! I saw the add for free panties & thought “what could I loose” not realizing I would become completely hooked! Shortly after I placed another order, then recently another. They are a... See more

Rated 5 out of 5 stars

Cheekboss is the only underwear i’ll wear! they are so comfortable & flattering, i haven’t felt comfortable in other name brand underwear in a long time but once i found cheek boss i immediately sign... See more

Rated 5 out of 5 stars

I love my monthly packages ! I look forward to them and have been constant for several months now . The subscription is affordable for me and these stay so comfortable , even after washes . I used to... See more

Rated 5 out of 5 stars

Best undies I've ever had!!! These were clearly made by a woman. More fabric for moisture absorption than anything else I've seen. Perfect fit, adorable patterns, and DURABLE!!! I get rashes from pret... See more

Rated 5 out of 5 stars

They are such great people very loving and caring. They dodnt judge people at all considering I am a nonbinary guy, the underwear that I ordered They are super soft super comfy it's breathable and fit... See more

Rated 5 out of 5 stars

I got to the two pair for free deal just to see if they worth the hype. They were delivered quickly, the shipping was reasonable, and oh my gahh the best pair of underwear ever. I did not want to take... See more

Rated 3 out of 5 stars

Love the underwear! Super comfy & cute! The only issue I have is the fit for each pattern varies. I always order the briefs in XL & I’ve had a few times where a certain pattern doesn’t fit or some are... See more

Rated 1 out of 5 stars

The fabric is soft, but the panties ride up. The boy short style is more of a 'granny' style panty, there's no length to call them 'shorts' the bralettes have much too long shoulder straps to be usefu... See more

Rated 5 out of 5 stars

I love cheek boss because they're true to their word. All of their undies their cute sleep sets, and bras are super soft. They stretch to fit your body, and honestly no matter what body size you are t... See more

Rated 1 out of 5 stars

I keep trying to give this company a chance but it’s been disappointment after disappointment. Main one being they promise to give you the option of curating your monthly choices and then send you com... See more

Rated 1 out of 5 stars

Terrible customer experience. I have ordered from Cheekboss for many years now, however I noticed that this time my order included items that were significantly smaller than previous orders. Upon send... See more

Rated 3 out of 5 stars

Shipping and fabric are fine. It's fit I have an issue with. Fun fact: big girls need underwear with a wide gusset. Plus size with a narrow gusset is just regular underwear that's bigger around. We ne... See more

Rated 5 out of 5 stars

The shipping wasn’t too expensive and it came within 2 weeks! My 2 free panties felt so smooth and were breathable. It has way more space at the pad lining compared to VS panties. The designs were cut... See more

Rated 2 out of 5 stars

I am so sad because I love these underwear but they do not last. They are so soft, seamless and don’t ride up or ride down. Unfortunately, even after following the care instructions they keep splittin... See more

Rated 5 out of 5 stars

Cheek Boss is such an amazing company — especially for plus-size women! Their underwear features beautiful patterns, vibrant colors, and a variety of flattering styles. The quality is outstanding, and... See more

Rated 1 out of 5 stars

Never received my items. when I complained to customer service that I didn't receive any items they said they don't provide any tracking and can't guarantee that I will receive them. So, basically you... See more

Rated 5 out of 5 stars

Cheekboss's underwear is lovely, colorful, fits well, and is very soft. It feels very high quality, and I am certain it will hold up for years. Their customer service was very nice and helped me when... See more

Rated 5 out of 5 stars

So originally I thought it would be a scam or a way overpriced shop but let me tell you, YOU CAN TELL WOMEN MADE IT! I was 19 when I bought my first pair and it’s still my favorite brand in my 20’s. A... See more

Rated 5 out of 5 stars

I contacted the company regarding the arrival of my order and they responded within 24hrs and assured me that my order is on its way. Sure enough, i got my order 2 days later and let me tell you, I w... See more

Rated 2 out of 5 stars

When I first ordered Cheek Boss, I fell in love with the fit and comfort.... I decided to purchase more and that was a huge mistake. The quality and workmanship of these undies have significantly dec... See more

Rated 3 out of 5 stars

It's generally alright. Cute designs and comfortable. Only problem is the stitch work isn't the cleanest. One of the bottoms that I got had a noticeable hole in the seam. Also, overtime, expect the fa... See more

Rated 5 out of 5 stars

I absolutely love this company! They not only let you pick your style but also which designs you prefer every month. There are so many sizes that no matter what shape you are, you will get a perfect f... See more

Rated 5 out of 5 stars

I have been looking for full-coverage underwear and have purchased many, but I have not loved them. As a 5ft 4in and 150# individual, the medium fit perfectly. I cannot say enough about this company.... See more

Rated 5 out of 5 stars

I got pregnant right after receiving them but after during my postpartum because I had to have a c section they were soft not tight at all even in my puffy bloated days. Best panties ever.

Rated 5 out of 5 stars

OMG, I've been buying my undies and bras from Cheek Boss for the past 3yrs now💚💚💚plus the night clothes are A1🤗💚🥰and if you like leggings, they have a sister company, PopFit, the pockets are big... See more

Rated 5 out of 5 stars

Very kind staff and love the underwear! Super, super soft and stretchy and it feels like you're not even wearing underwear! No more painful seems or too tight underwear!!

Rated 5 out of 5 stars

Love these panties! I am super picky when it comes to panties, and decided why not try the S&H only promotion. They are so soft and fit so comfortably. The cheekies are amazing as are the briefs for t... See more

Rated 5 out of 5 stars

I received the wrong size and I didn't like the original fit. Customer service not only helped me correct the size, but, based on my feedback and questions, they were able to send out a brand new styl... See more

Rated 5 out of 5 stars

I have been a lover of all types undies for many many years. This brand by far has won my heart over and is now a stand out favorite. This was my first time trying cheek boss and I was expecting what... See more

Rated 2 out of 5 stars

I have a favorite brand of underwear and decided to give cheekboss a try instead of my normal go to. It's okay, but it won't be replacing my favorite brand anytime soon. I ordered four pairs of undies... See more

Rated 5 out of 5 stars

I have trouble finding underwear that fit me right. I have a mommy belly so I always have trouble with underwear rolling down. These pretty much stay in place. I've been buying these for a few years n... See more

Rated 5 out of 5 stars

The Customer Service Is Top TIER. The product ; well let me just say this , VERY COMFY , VERY STRETCHY & VERY Demure. Ever Since I’ve Tried Their Product I Haven’t Turnt Back. Shipping Was Super Fast.... See more

Rated 5 out of 5 stars

Cheekboss has a customer for life! The quality and comfort of their underwear is unmatched. The prints are beautiful and fun! They have consistently good prices and great sales.

Rated 1 out of 5 stars

I ordered 3 pairs of clearance underwear. I understand those are final sale. HOWEVER- they got lost in the mail and I never received them. You can even see that from the tracking. It says it never mad... See more

Rated 1 out of 5 stars

I had to repay shipping because they have an error in their system. If you accidentally enter the incorrect address don't trust their system to update it. Even though you follow the link in the order... See more

Rated 5 out of 5 stars

The experience was great, I was a new customer so I got to do the 4 pairs of underwear free, and they feel absolutely amazing, I’m a midsize girl, and they don’t roll down or anything, the styles look... See more

Rated 1 out of 5 stars

I took an introductory deal and liked the underwear. Ordered a bunch more, then realized the leg openings were too big. I received my $75 order, but needed to return for a size down. Sent back a... See more

Rated 5 out of 5 stars

I first saw an ad on facebook for 2 free pairs of panties and figured I’d give it a shot, and as someone with sensory issues I tend to have a hard time finding clothing especially underwear that I fee... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Not impressed w the last 2 orders

I honestly was fine with my subcription until the last 2 orders. the undies ripped on first wear and when they replaced (2) of the undies, they replaced them with undies that were too small and unable to wear. Now i have to send them back and they are asking me to pay for the shipping to return and I am a little bothered by this since i have been purchasing for a while now.

1 February 2025
Unprompted review
Rated 4 out of 5 stars

Great product

I think this product is great for the most part. I love the different patterns. Some materials are thicker than others. I like the thicker material better. Unfortunately, they do rise and roll and don't always stay up. I do enjoy the boy short the most here lately. I have bought all but the thong and the high waisted cheeky. I have ordered several times. You must wash delicate cold and let them air dry.

24 February 2025
Unprompted review
Rated 4 out of 5 stars

CheekBoss+PopFit

Let me say I love cheek boss, I took off 1 star for these two reasons. 1. Since dropping the bra line there is no monthly subscription for them to match the undies, which in turn makes getting matching sets unaffordable. By now there should be more options to the subscriptions. And 2. I additionally purchase from PopFit the sister brand to CheekBoss which I also absolutely LOVE. The only issue is when you put the two brands together. The silky soft smooth CheekBoss undies causes the PopFit Leggings to slide down consistently causing sagging. So I dislike you have to choose one over the other and can’t wear together bc they are both great products, just not combined.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great new styles every month

I have had my Cheekboss monthly subscription for over a year now! And I don’t plan on canceling anytime soon. They are super comfy and I love that they always have great new designs every month. Maybe that’s what keeps me buying more and more! Either way they are just overall great and I haven’t gotten any orher brand but cheek boss in my drawers ;)

23 February 2025
Unprompted review
Rated 5 out of 5 stars

From my very first purchase I have been…TOTALLY satisfied with everything about these panties!

From my very first purchase I have been extremely in love and highly satisfied with my Cheekboss panties! My favorite styles are the Cheekies, The Briefs and the Boyshort Cuts. I enjoy that there are new prints frequently and I even get a chance to help pick them! I know my husband thinks I am crazy when I get so excited over the prints! The fit is amazing and now I have bought them for family and friends to enjoy as much as I do!

20 January 2025
Unprompted review
Rated 4 out of 5 stars

Stars Across The Board Would Be Perfect If....

Love the material and fit which is why I come back even with longer shipping times than lots of others. After several washes I do find the lining shrinks unlike the material of the panty despite following washing instructions but this doesn't stop me from ordering more :)

23 February 2025
Unprompted review
Rated 4 out of 5 stars

I love the feel of the fabric

I love the feel of the fabric. The fact they offer sizes xxs to 4x is great. They offer so many patterns ita almost impossible to have every pattern they offer. Icurrently have 30 plus pairs. They also have 5 styles to choose from. I personally love the boyshorts and cheeky.
Cheek boss also have extremely comfy pajamas and seamless bras to match most all the seamless panty.
My main issue is I wear an extra large and some fit great while some are too big and some to small. In other words some have size inconsistency.. this is only reason I didn't give 5 stars

23 February 2025
Unprompted review
Rated 5 out of 5 stars

The best!!

This is so easy… I am totally in love with Cheekboss. I will not buy any other underwear. Plus the customer service is absolutely amazing!!

23 February 2025
Unprompted review
Rated 4 out of 5 stars

Love this brand!!

Love this brand! I've been buying the cheekies and they are like butter on. I love that they don't irritate my inner thigh creases like all the other panties I've tried. I'm a bigger sized woman with a small apron belly and it makes it hard finding a good pair. Ive had a small issue at first finding my correct size but must have close to 20 pair so far and love them! I think I would also like to try and give some of the other styles ( briefs, thongs, etc ) a try 😍

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Cheek boss is boss.

I’ve totally switched my undi needs to you. I had been a loyal meundies fan but much prefer the cut and feel of the cheek boss brand. I only purchase the boy shorts in undies. Even more are the matching bralettes. I’ve shied away from these in the past as they didn’t have great support or coverage. Now these are bralettes not meant to be as supportive as a regular bra but these fully cover my big girl girls and gives enough lift and coverage to avoid getting under boob sweat and rash. I’ve made several purchases over the last two month to finally get my boy shorts and bralettes even.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

I love these unders

I love these unders! I joined as a VIP during the pandemic and have since completely replaced every pair of underwear I had in my drawer. These are my only ones. They are comfy. I love the way they fit. I have previously been fairly conservative in my choices. I love the COLORS and the PATTERNS. So glad that I somehow got on your list and continue to recieve your emails. Love browsing through the new choices.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a negative amount of…

If I could give a negative amount of stars I would. I will make my own clothes before I EVER order from your business again! I placed an order after Christmas- I have kept all this information and would love to supply you with names and positions- and have still not recieved it!! I have reached out to customer service no less than 4 times and have had to fight to get any kind of information on my order, and continuously denied a refund. For product I still don’t have and shipping has never moved on. In fact I was told there was absolutely no problem shipping, implying I’m a liar rather than helping. I don’t even believe my product was ever shipped in the first place. Now, as if that’s not enough, I’ve been told my your customer service manager Raquel that I owe her yet ANOTHER $7 for her to replace product I never received (according to her I’m responsible for your material costs? How does that make sense?) to be reshipped. While still refusing to refund ANY of my money!!!! Please someone explain to me how that makes any sense?? Horrible company representing the worst we have to offer!!! Just make your own, it’s less strife and exploitation!!!

22 February 2025
Unprompted review

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