Cheetah Cars Reviews 

1,155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being exceptionally polite, incredibly helpful with heavy luggage, and consistently arriving ahead of schedule. Travelers also appreciate the comfortable and clean cars, alongside a very simple online booking system and exceptionally reasonable prices. Some reviewers were not happy with occasional vehicle delays or unexpected extra charges added to their fare. A few consumers also noted frustrating communication issues regarding pick-up locations and delayed responses from support staff. These minor challenges occasionally created quite stressful moments during otherwise smooth and pleasant journeys to the airport.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals and professional drivers who... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, helpful, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some praising punctual and polite drivers... See more

Price

People report positive experiences with price, highlighting competitive and very reasonable fares compared to... See more

Booking process

Consumers find the booking process to be straightforward yet mixed with some operational hiccups. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased with my experience, first time to try cheetah car and definitely won’t be the last, the driver (Sohail) was extremely professional, polite, on time, helped with luggage, smiling and we... See more

Company replied

Rated 5 out of 5 stars

We decided to book a car to the airport because we just didn't want to have to worry about public transport. We rescheduled our flight and changing our reservation was super easy. Derek got to our ren... See more

Company replied

Rated 5 out of 5 stars

I've used Cheetah to go to and from the airports several times. They are efficient, professional and helpful (with my usually quite heavy case!) The cars are always clean and well maintained and... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Cheetah Cars for our transfer from Heathrow Airport to our Airbnb. The driver arrived on time, and the whole process was smooth from start to finish. What really... See more

Company replied


Company details

  1. Taxi service

Written by the company

Cheetah Cars is a top-rated Transport For London approved minicab operator based in London. They are known for their outstanding service and competitive prices. Established since 1985, their loyal driver base is vetted for safety and vehicle cleanliness. Need to get around London? Book a Cheetah Car now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,155)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and reliable

Excellent and reliable. Highly recommend.

5 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Good driver, great car, great staff

The driver was neat, punctual, polite and helpful.
The car was neat and the driver drove well
The staff online and the one that called were very pleasant and helpful

4 February 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Very good reliable service

The driver was experienced, friendly, and drove carefully. Everything was on time as planned and booked, the car was clean snd comfortable!

4 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 1 out of 5 stars

booked online and given a fixed price. 2 hrs before departure I was called to say there's glitch on their website and asked for £10 extra. I think this is a scam.

I booked online and given a fixed price. 2 hrs before departure I was called to say there's glitch on their website and asked for £10 extra.
I think this is a scam.

2 February 2026
Unprompted review
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Reply from Cheetah Cars

We are sorry to hear that your recent journey did not go as planned. We make sure to provide best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. you can email us on feedback@cheetahcars.co.uk

Rated 5 out of 5 stars

Very impressed

Punctual, polite and professional.
I found their online booking service for a couple of longer weekend journeys to be simple and got confirmation of fixed prices straight away.
When I had a couple of questions I found them helpful and efficient over the phone.
The cars and drivers were excellent and I will definitely be using them again.
Recommended.

1 February 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Great service!

Great service from booking to pick up and drive to my destination.

28 January 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Professional drivers, clean cars

In the past two months I’ve used Cheetah for multiple airport runs with huge numbers of bags and a baby. The service, timeliness, and cleanliness is excellent.

6 January 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Cheetah cars are great

Prompt service and great drivers

25 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Business class

Early morning, driver was absolutely fantastic, smooth drive and luxurious car. Perfect a/c temperature and service.

24 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

On time

On time, friendly driver helping us at the start and when artiving. 5 stars!

24 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Cheetah is always reliable

Cheetah is always reliable. If they don't have a driver available, they reach out to other private taxi companies to find you a driver and this always seems to work.
Their prices are very good too.

20 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. Transferring our passengers around quickly and efficiently is always a goal to us at Cheetah Cars. Hearing we lived up to your expectations is very encouraging. Thank you once again for your time.
Safe trave

Rated 1 out of 5 stars

Rude crook driver

I have used Cheetah cars for years to get my mother picked up and dropped Heathrow airport and have had no complaints until few days when I arrived at Heathrow around 5pm and the driver was supposed to be there 545 ish now as soon asi landed the driver kept calling me saying where are u every 10 minutes and I told him my status always eventually when I get out we go to the carpark he asks me to pay which I did then I had to load my suitcase and painting myself into the car. Once we get home I have to unload my bags then he stood there like a gangster demanding more money for waiting which wasn't long terrible and scary experience however the company is good but there's always a bad Apple.

16 December 2025
Unprompted review
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Reply from Cheetah Cars

Hello Mr Cureshy thank you for your feedback. Can you please email your booking details and comments on the journey to feedback@cheetahcars.co.uk so we can speak with the driver and ensure all journeys go as smoothly as they can and the customers leave happy. Thank you, all the best.

Rated 5 out of 5 stars

Efficient and on time

very punctual and efficient

19 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Punctuality

Punctuality, efficiency and professionalism. Best in town

8 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 4 out of 5 stars

Polite driver

Polite driver, arrived on time at the meeting point.

4 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 4 out of 5 stars

The driver was wonderful and on time

The driver was wonderful and on time, so the service was excellent. I would just like to suggest that a booking confirmation be sent via email/ driver details before the trip. I found it quite confusing to not know whether or not the ride was successfully booked before actually needing to fly.

1 December 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for your kind feedback. We’re delighted to hear that your driver was wonderful and arrived on time — we truly appreciate your positive comments about the service.

We also appreciate your suggestion regarding booking confirmations and driver details. Your feedback is valuable, and we will review our process to ensure clearer communication for future bookings, so you can travel with complete confidence and peace of mind.

Thank you once again for taking the time to share your experience. We hope to serve you again soon.

Rated 5 out of 5 stars

Great service

Great service, pleasant driver & ride. Thanks!

1 December 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Airport transfers…

I've used Cheetah to go to and from the airports several times. They are efficient, professional and helpful (with my usually quite heavy case!)
The cars are always clean and well maintained and the drivers have a good knowledge of the best routes depending on traffic conditions.
An excellent & reliable service at a very good price.
Moira - NW London

26 November 2025
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words,
We value our customers and work really hard to enable the experience to be a great one.
We wish you safe travels and look forward to seeing you again!

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