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Rated 1 out of 5 stars

Like so many other reviews, the customer service experience is disappointing. After cancelling the service, my daughter kept getting charged after calling multiple times. We had to call Amex and bloc... See more

Rated 2 out of 5 stars

Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI. I don't know if they realize but we ALL have access to ChatGPT, why are we paying to get ChatGPT... See more

Company replied

Rated 3 out of 5 stars

It can be pretty bad when you have to ask a question 3-4 times to finally get someone that knows how to answer it correctly and it still counts as 4 separate questions asked. I asked how to solve one... See more

Rated 3 out of 5 stars

I am majoring in business in college so using Chegg is very helpful since my classes are online and many experts will provide a step-by-step guide as to how they arrived at their answers. The downfall... See more

Company replied

Company details

  1. Educational institution
  2. Association or organisation

Written by the company

Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!


Contact info

2.1

Poor

TrustScore 2 out of 5

7K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AI SYSTEM GIVING AVERAGE of 80% WRONG ANSWERS

Crooks, absolute crooks that lie about using real like experts helping you study, i actually went through over 1000 questions over 800! questions were wrong and NOT answered by a HUMAN "expert" THESE ARE ALL AI ANSWERS HUGE FLAW in any True or False question as the AI cannot comprehend a true or false question it will break apart the question tell you which part is true and which part is false, no REAL answer is given as the AI DOESNT UNDERSTAND they falsey advertise their website AND ARE STRICK about NO REFUNDS. THIS IS NOT A GOOD WEBSITE IF YOURE LOOKING FOR CORRECT ANSWERS YOU ARE LITTERALLY BEING PROVIDED WITH A AVERAGE OF 80% WRONG ANSWERS THERE IS LITTE TO NO COMMUNITY ACTIVITY TO UP VOTE OR DOWN VOTE AND YOU FIND YOURSELF SCROLLING AND SCROLLING SEEING 10+ PEOPLE ASKING IN DIFFERENT WAYS FOR THEIR POOR AI INTEGRATED SYSTEM TO UNDERSTAND THE QUESTION THAT A SO CALLED "HUMAN EXPERT" is answering DO NOT I SAY DO NOT FALL FOR CHEGGS SCUMMY AND CROOK METHODS TO REEL YOU INTO PAYING THEM A PENNY!!!!! IM SO SICK AND TIRED OF ALL THESE POORLY INTEGRATED AI PROGRAMS MADE BY LAZY DEVELOPERS THAT DO NOT CARE ABOUT THEIR CUSTOMERS AND CLIENT ACTUALLY BEING PROVIDED CORRECT INFORMATION THIS IS UTTERLY DISGUSTING!!!! THIS SHOULD NOT BE ALLOWED!!!

29 May 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT SUBSCRIBE TO THIS SITE

DO NOT SUBSCRIBE TO THIS SITE. I subscribed to Chegg on the 20th of May and immediately cancelled the subscription on the spot as I had thought it was a free trial the way it was advertised, it's the 24th of May, and my account is getting billed every single day, raising bank charges on my account. I contacted their customer service, and they told me there is nothing they can do and will continue billing me for 30 days; how is that legal? Why am I being billed for a service I cancelled and never used?

20 May 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, it was written on the subscription plan, 3 days trails before subscription will start but immediately I added my card I was deducted almost £9 , I'm just grateful it wasn't not more than that, please cheggs I need my money back , that's how you've been scamming people with this trick. Scammmmmm and a bridge of contact , and on my account it doesn't even show any order no . Scammmmmm tell any one you know

12 May 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I wish I had read these reviews before I "bought" my book. I thought I was buying my book, but apparently I paid out the nose for a rental, and then had to pay even more to keep it. DO NOT USE THIS COMPANY! THEY ARE TERRIBLE.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not use. Complete inaccuracy with answers

Chegg is not a useful tool for revision with higher-level questions. While sometimes a question may be answered with the correct method, there is an obvious lack of experience from 'experts', as there is a lack of care around units and overall understanding of questions. Most of the time, however, the question is answered using the wrong method, sometimes with a method used in year 1 instead of 3. Further, most questions i have uploaded are past papers, to be used for revision, these are frequently taken down, by clear ai moderation.

Bottom line, do not use

2 May 2024
Unprompted review
Rated 1 out of 5 stars

This review is 100 percent real

This review is 100 percent real. The website has wrong answers. Do not get the subscription. They would not refund you. Stick to Quizlet for accuracy. If I could give no stars I would. Failed critical test using this app as a study guide.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

Purchased to help with accounting homework, they do not go through the steps and if they do they are incorrect. Tried to call and get a refund (online says 14 day money back guarantee), but they wouldn’t. Had a women named Kiziah help and she was not helpful and acted as if I was a child and didn’t know how to correctly use a computer. Not worth it.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Chegg isn’t helpful

Chegg isn’t helpful, most answers are wrong. It’s a hassle to delete membership, I have removed the membership and keep getting charged it’s extremely frustrating.

18 January 2024
Rated 1 out of 5 stars

BOGUS

ordered. Used the program for assistant with a work assignment. Answers were given clearly and it was verified identical question and answer. HOWEVER EVERY ANSWER GIVEN WAS WRONG!!! Asked for refund because it was misrepresented. Live chat gave "I'm sorry we can't give a refund." No regard for customer service or that the information is bogus. They have NO concern for customer service, for doing the right thing or that their information is incorrect and people pay for that falsehood.

14 April 2024
Unprompted review
Rated 1 out of 5 stars

customer service sucked

I called the customer service center to get help with cancelling a subscription on my account. My account is linked to my Facebook account, and for some reason, when i try to log in, it says "It's not you, it’s us. Please try again later. " It has been like this for three days and all i want to do is cancel my subscription. When i called the customer service center, they kept not answering my questions directly and gave me very vague answers or directions. I tried giving him my email address thats linked to my Facebook, but since I also have a chegg account that uses that email to sign in, the only account that came up when I gave them that email was my secondary account which has no subscription on it. The customer service agent started getting frustrated with me since he wasnt understanding my situation. Since I used paypal to pay for the subscription, he also couldnt use my car number to track the payment. He told me my only option was to call paypal, but the issue with that is that my subscription would still be active and i would still get charged for the next month. When I asked him when there would be a superior available to talk, he stopped talking with me and ignored me for 2 minutes while i kept saying hello. Finally, i said that if he was ignoring me i would rather just know so i can call back and talk to someone who would actually like to help me. Only then did he say "ok. thanks." Super unprofessional and unhelpful and it did not feel like he tried to listen to any of my concerns at all.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

I WILL NEVER SUBSCRIBE TO CHEGG AGAIN

I WILL NEVER SUBSCRIBE TO CHEGG AGAIN. I cancelled my subscription to chegg back in June of 2023 and they have STILL been charging me this WHOLE time. Despicable !! DO NOT ENTER YOUR CARD INFO ONTO THIS WEBSITE.. you will not be able to delete once you do..

11 April 2024
Unprompted review
Rated 2 out of 5 stars

Not worth it

At first it was great, but now it doesn't help at all, the problems are incomplete and it keeps telling me suspicious activity, reset your password, I've reset it 4 times, this is ridiculous, I'm canceling my account.

20 March 2024
Rated 1 out of 5 stars

If I wanted an AI generated answer I…

If I wanted an AI generated answer I would have just gone to ChatGPT. The use of AI by the "experts" has gotten terribly bad and innacurate.

8 April 2024
Unprompted review
Chegg logo

Reply from Chegg

We appreciate you letting us know about your recent experience.

Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis.



If you believe a solution is incorrect, please visit this FAQ:

https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ

Chegg Customer Service Team
skip@chegg.com

Rated 1 out of 5 stars

Not helpful

In a Google search, Chegg had numerous questions that I was looking for answers. It had unlocked to see the answers which required a subscription. So, I bought the subscription, and there were no answers to the questions!? I did a few other searches, and didn’t come up with anything that would help my study. Tried to cancel the subscription immediately and they would not give me a refund because they said I did some searches. Which got me nowhere!!!

10 March 2024
Unprompted review
Chegg logo

Reply from Chegg

We appreciate you letting us know about your recent experience.

We do our best to find you the most relevant matches from our solution archive. If none of the recommended solutions are what you’re looking for, try rephrasing your question and searching again. You can also post your question and we’ll create a solution just for you.

Chegg Customer Service Team
skip@chegg.com

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