An utterly shabby attitude and appalling service
I recently went to the local branch of the Cheque Centre I normally visit to collect a Western Union payment. I remembered to take photo ID along with the MCN number and various other details, as I have done in the past. On this occasion not one but two staff members were ‘difficult’, one in particular seems to have a distinct ‘attitude problem’. In the end they refused to pay out. I was aghast!
The next day, having rung in advance to explain the situation, I went to another nearby branch and the staff could not have been more helpful and I was paid without hesitation.
After various discussions it transpires that I had done nothing wrong, the individual who refused to pay needs ‘extra training’, i.e. he doesn’t understand what is and is not required. It’s not exactly rocket science.
I raised this issue with Western Union who referred it to the Cheque Centre. Despite very considerable inconvenience, and some expense, they are offering nothing by way of compensation. If I want to pursue go it to the ombudsman. I find this to be an utterly shabby attitude and appalling service to say the least.