Cheshire Cheese Company Reviews 

1,524
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of delicious cheeses and beautifully presented gift hampers that consistently arrive promptly and in top condition. Many people find the website very user-friendly, making the entire ordering process smooth and hassle-free whether shopping for special occasions or treating themselves. Some reviewers were not happy with delivery delays, uncommunicative customer service, and missing tracking details that caused significant frustration during the busy Christmas season. Additionally, a few consumers reported receiving incomplete packages, damaged boxes, or occasional quality problems with specific food items. Others noted that they struggled to get timely replies when attempting to resolve these issues.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the sensational cheeses... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is simple to navigate and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious flavors, creamy... See more

Service

Reviewers mention positive feedback about service, highlighting the fast delivery, nice packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the option to personalise the options in the hamper. Didn't receive a confirmation email for the order (not in spam either) so spent a few weeks worrying the order wouldnt arrive ... but thankfu... See more

Rated 4 out of 5 stars

Prompt delivery, well presented. Disappointed that unfortunately, one of the boxes was broken inside the packaging which was intact. Managed to repair with glue as it was to be a Christmas gift. Perha... See more

Rated 5 out of 5 stars

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely bo... See more

Rated 5 out of 5 stars

Lovely range of products. Whether purchasing as a treat for yourself or a gift for others you'll find something that's just right. The cheeses are sensational and all the accompaniments are pretty goo... See more


Company details

  1. Cheese shop

Written by the company

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us directly before posting a review.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(1,524)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company and their cheeses

I love this company and their cheeses. I always order a multipack of truckles. I keep some in all the time as they are of such good quality and last so long when not opened. I get points on my birthday which convert into cash off my next order. I have lots of favourites e.g. Caramelised onion and rioja, Mango chutney and nigella seeds and Truffle & cracked black pepper as well as their Mature cheddar cheeses. Delivery is fast and they are easily contactable.

14 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Ricky,

Thank you for your wonderful review. We’re so pleased to hear how much you enjoy our cheeses and that you keep a multipack of truckles stocked up at home!

It’s lovely to know you enjoy so many of our flavours, and we’re delighted our rewards and delivery service have been a positive experience too.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

This was a gift

This was a gift, but it was delivered quickly, and the recipient gave me very good feedback on the contents. As described. Value for money.

30 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Angela,

Thank you for your lovely feedback. We’re pleased to hear the gift arrived quickly and that the recipient was so happy with it.

It’s great to know everything met expectations and offered good value too.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Adorable cheeses

I adore these cheeses, they are so tasty and go with anything. I bought a gift pack for both our children and their families at Christmas and they loved them too. They are delivered a couple of days after ordering and are well packaged . Really no complaints at all, except probably they get eaten way too quickly!!

1 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Marilyn,

Thank you for your wonderful review. We’re delighted to hear how much you and your family enjoy our cheeses.

It’s lovely to know the gift packs went down so well at Christmas, and we completely understand them getting eaten far too quickly!

Kind regards,
The Cheshire Cheese Company

Rated 3 out of 5 stars

WHERE IS MY TRUCKLE!??!

A number of weeks ago I ordered a box of Truckles. V nice too. But one was missing. I have queried this a number of times, but Deaf Ears and once a v long winded code that was instantly lost. In 2006 is it impossible to make a note of an email sent re a missing Truckle, and next order made just include the missing one?! I order often enough! I emailed again this week.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Delicious flavours!

Easy to order - fast efficient delivery - items are well packed - and, of course, the cheese is delicious! This was a repeat order by me. I enjoy the flavour combinations they have created.

1 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Rosalind,

Thank you for your lovely feedback. We’re so pleased to hear you found ordering easy and delivery fast and efficient.

It’s wonderful to know you continue to enjoy our flavour combinations and came back to order again.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Amazing product

Amazing cheese
Black Bob cheese biscuit unreal
The fudge was unreal
Shortbread biscuit are a must
💜✨️💜

2 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Jackie,

Thank you for your brilliant review. We’re so pleased to hear you enjoyed the cheeses, biscuits, fudge and shortbread - especially the Black Bob cheese biscuits.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I order on a regular basis because the…

I order on a regular basis because the range,quality and flavours of all the cheese is always outstanding.
Keep it up gang, you’ve got me hooked!

7 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Nigel,

Thank you for your continued support. We’re delighted to hear you order regularly and enjoy the range, quality and flavours of our cheeses. We really appreciate your kind words.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Excellent Company, much appreciated gift.

I bought this as a birthday present for a relative and the recipient was delighted with it. They found the cheeses unusual and very tasty with the biscuits and the wine lovely. Delivered as promised. I will certainly be back for more gifts like this, my family being some distance from me and I might even treat myself! Excellent company, even more so as I’m originally from Cheshire although I have not lived there for many years.

18 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Anne-Marie,

Thank you for your lovely review. We’re so pleased to hear the birthday gift was so well received and that the cheeses, biscuits and wine were all enjoyed.

It’s wonderful to know you’ll be returning for future gifts - and hopefully a treat for yourself too!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Fantastic hamper

Fantastic hamper. The cheeses are amazing as always. Two I haven’t tried before and 5* as usual. Lovely creamy texture and taste is exactly as described on lid.
The wine was so good with a lovely depth of flavour and of course complimented the cheese well.
Biscuits I can eat on their own, as they are so full of flavour too.
Best cheese hamper I have had.

25 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Amanda,

Thank you for your fantastic review. We’re delighted to hear you enjoyed the hamper and that the new cheeses were just as much of a success as your favourites.

It’s lovely to know the wine and biscuits complemented everything so well too.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I buy these cheeses to send as gifts to…

I buy these cheeses to send as gifts to send to friends. They are ways very pleased to receive them. The cheeses picked always receive great comments .
The company always make sure your order is well packed and is delivered very soon after ordering.
I would highly recommend recommend these cheeses ,you will not be disappointed

22 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Glennis,

Thank you for your lovely feedback. We’re delighted to hear your gifts are always so well received and that the cheeses get such wonderful comments.

We’re also pleased you’re happy with our packaging and delivery service.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Cheese and Wine Hamper

I ordered the cheese and wine hamper for some friends as a thank you and they were over the moon with it

23 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Jo,

Thank you for your lovely review. We’re so pleased to hear your friends were over the moon with the cheese and wine hamper.

We really appreciate you choosing us for your thank you gift.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

quality as good as always

4 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Derek,

Thank you for your continued support. We’re delighted to hear you found the quality just as good as always.

We really appreciate your lovely feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Cheshire Cheese Company wonderful cheese.…

Cheshire Cheese Company has the most wonderful cheese. They come very well packaged, with cold packs. The website is easy to order from with a good selection of cheeses. They come i small and large sizes. Just great tasteing cheese.

30 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Helen,

Thank you for your wonderful review. We’re delighted to hear you enjoy both our cheeses and the ease of ordering from our website.

It’s great to know everything arrived well packaged and chilled, ready to enjoy.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Bought as a birthday gift- didn’t…

Bought as a birthday gift- didn’t disappoint!

29 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Barbara,

Thank you for your lovely feedback. We’re so pleased to hear the birthday gift was a success and didn’t disappoint.

We really appreciate your support.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Great gift for any cheese lover

Great gift for any cheese lover. Easy to choose and order. Delivery was great and present was very well received

8 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Anna,

Thank you for your lovely review. We’re delighted to hear the gift was so well received and that you found the ordering process easy.

It’s wonderful to know delivery went smoothly too.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, cheese arrived really quickly and the cheese is delicious

16 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi there,

Thank you for your kind review. We’re delighted to hear you found the ordering process straightforward and that your cheese arrived quickly.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Unusual but much enjoyed birthday gift.

Easy to order website. Kept informed throughout and arrived beautifully packed and on time. My son was delighted with the gift.

15 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi there,

Thank you for your lovely review. We’re delighted to hear the gift was so well received and that your son enjoyed it. It’s also great to know you found the website easy to use.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I haven't tried these yet- delivered…

I haven't tried these yet- delivered very quickly and well packaged

2 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Wendy,

Thank you for your review. We’re really pleased to hear your order arrived quickly and well packaged.

We hope you enjoy the cheeses just as much when you try them!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered promptly. Tasty cheese.

28 March 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Christine,

Thank you for your kind review. We’re delighted to hear you found the ordering process easy and that your cheese arrived promptly.

Even better to hear you enjoyed the taste!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Beautiful cheese

Beautiful cheese, efficiently delivered, packed well and kept informed re transport

10 April 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Annemarie,

Thank you for your lovely feedback. We’re so pleased to hear you like our cheese and that everything arrived efficiently and well packed.

It’s great to know you felt well informed throughout delivery too.

Kind regards,
The Cheshire Cheese Company

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