Chessington Garden Centre Reviews 

93
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff members, noting that online orders are processed very easily and delivery drivers are polite, professional, and very accommodating. Consumers are also deeply pleased with the excellent product quality, smooth communication, and highly efficient delivery services provided throughout the entire purchase journey. Some reviewers were not happy with occasional instances of unhelpful staff members and awkward issues during heavy gravel deliveries at their homes. A few people also mentioned serious concerns regarding product quality, missing components, or unexpected problems with their purchases upon arrival at home.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt arrival times and excellent... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their friendly, considerate,... See more

Service

Customers consistently note positive experiences with service, describing lovely experiences and exceptional... See more

Order

Reviewers highlight positive aspects of order, noting that placing items online or over the phone is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helpful staff within the store. Friendly helpful delivery drivers and yet more helpful staff beyond purchase. You cover a wide range of goods and offer a pleasant seamless stroll around. Never leave... See more

Rated 5 out of 5 stars

Great delivery service, phoned and asked where to put safely in my absence. Delighted with my purchase that I had seen when staying at my family's house in England. Have used a couple of times and ho... See more

Rated 5 out of 5 stars

Ordered 2 different types of compost on line when shop was closed Which they had in stock , sales department phoned the following morning to arrange delivery, the sales rep informed me that the deliv... See more

Rated 5 out of 5 stars

The staff were and always are polite and friendly. Our delivery guys were kind enough to help us unbox the furniture and take away the boxes for us - they went the extra mile.

Company replied


Company details

  1. #85 of 123 best companies in Garden Furniture Shop

Written by the company

Family Run Garden Centre in the heart of Chessington. Selling a range of high end and luxurious outdoor furniture, dining sets, barbecues and more. Sells a wide range of plants both indoor and outdoor with a huge range of large shrubs and trees. With a pet centre on site and a restaurant serving a delicious menu of breakfast, lunch and dinner there really is something for the whole family at Chessington Garden Centre.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(93)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dangerous playsand

Ordered playsand for my son’s birthday. The playsand had small pebbles in it dangerous for a small child. When I returned they only refunded me for the unopened bags even though the one bag opened was a serious safety risk and not fit for purpose. I didn’t have it in me to fight this but it has put me off shopping here. Clearly safety and decency are not priorities.

25 May 2026
Rated 5 out of 5 stars

Fantastic

All Staff were amazing especially tia in garden furniture sales,also the lovely helpful delivery men x

19 May 2026
Rated 5 out of 5 stars

A screw missing but resolved with a great ‘can do’ attitude

When there was a screw missing for the assembly of the parasol base, the outdoor team went out of their way to help us.

9 May 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for taking the time to leave us a 5* review. We're sorry to hear that you experienced a screw missing but so please our team were able to help!

Kind regards,
The Chessington Garden Centre

Rated 5 out of 5 stars

Good choice of products and fantastic…

Good choice of products and fantastic service. Special thanks to James and Jess.

20 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for taking the time to leave a 5* review. We will ensure your feedback regarding James and Jess is relayed to our Management Team!

Kind regards,
The Chessington Garden Centre Team

Rated 4 out of 5 stars

Good product

Good product. Good delivery

6 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for taking the time to leave us a 4* review. We would be keen to hear your feedback on how we could make this a 5* review, so please do not hesitate to relay your feedback with our team.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

The stepping stones were easy to order…

The stepping stones were easy to order and the delivery arrangements were excellent, especially the two friendly guys who were happy to carry the stones into the garden and stack them in a suitable place

6 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for taking the time to leave a 5* review. We're glad to hear that you found the ordering of stepping stones easy and delivery hassle free!

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Compost delivery

Ordered some compost as they were offering free delivery.
Choice of days Monday - Friday ( why don’t businesses deliver at the weekend when most working people are at home?)
Delivery arrived bang on time, 2 guys and they carried all 8 bags through the house to the back garden. Super helpful

8 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi there,
Thank you for leaving us a 5* review. We're pleased that you was able to take advantage of our free delivery and that the team were helpful upon delivery.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Great service

Great service, excellent pre-delivery communication

7 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi Michael,
Thank you for taking the time to leave us a 5* review.
We hope to welcome you back in the near future.

Warm regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi there,
We're so pleased to hear you are happy with our service and delivery and hope to welcome you back again in the near future.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Polite, friendly and went the extra mile

The staff were and always are polite and friendly. Our delivery guys were kind enough to help us unbox the furniture and take away the boxes for us - they went the extra mile.

6 April 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi Lisa,
Thank you for taking the time to leave us a 5* review. We're so pleased to hear that your found our team helpful and polite. It is lovely when we receive such postivie feedback regarding all members of our Centre and will ensure your comments are relayed to our Management Team.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Fantastic product and service

Fantastic product and service

24 March 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi there,
Thank you so much for leaving a 5* review. We're so pleased that you are happy with both products and service we supply. We hope to welcome you back in the future!

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Bought a barbecue online

Bought a barbecue online, but chose to pick up. It's was awaiting for my collection. Excellence service.

23 March 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Hi John,
Thank you for taking the time to leave us a 5* review. We're so pleased to hear that you had excellent service and was able to pick up your BBQ hassle free!
We hope to welcome you back in the future.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Easy to get garden furniture…

Wife and I wanted some new garden furnture and saw a specials email. So Saturday look a drive to thier showroom. Great to see the selection in store and the one we had our eye on. Joseph from the team was great, geniune advice not pushy for the sale and gave us the space to take some measurements get a feel for it and go do some homework. Next day once we decided we gave him a ring and we were able to complete the sale over the phone with a delivery this Thursday! What a pleasure. Looking forward to delivery

29 March 2026
Unprompted review
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for your 5* review.
We are so pleased to hear that you found our team helpful, especially Joseph. We will ensure your feedback is relayed to our Management Team.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Great service from the email team and…

Great service from the email team and landscapes team. Very helpful

14 March 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for your 5* review.
We will ensure your feedback is relayed to our Management Team.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

great all round service

It was easy to place my order, they called me to arrange an appropriate delivery date and kept me updated with delivery times. They were also great when I had an issue and were very easy to contact.

12 March 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for your 5* review.
We're so pleased to hear that our team made the order easy and managed to solve the issue you face.

Kind regards,
The Chessington Garden Centre Team

Rated 5 out of 5 stars

Helpful staff

14 March 2026
Chessington Garden Centre logo

Reply from Chessington Garden Centre

Thank you for your 5* review.
We're so pleased to hear you found our staff helpful!

Kind regards,
The Chessington Garden Centre Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look