Paul Caton Gas and Oil Services Reviews 

139
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Paul installed an air con unit to the master bedroom which involved working on the garage pitched roof on his own. He completed the job within 2 weeks of his quote and would not take a penny until it... See more

Rated 5 out of 5 stars

Paul installed 2 air conditioning units for us and serviced the gas boiler too. Both him and his team were brilliant. They arrived a few days earlier than scheduled which we were very grateful for,... See more

Rated 5 out of 5 stars

What an amazing pair of gents, superb work done 👍 new boiler installed yesterday, no messing about, absolutely thrilled with what was recommended, neat and tidy work, they did exactly as promised, if... See more

Rated 5 out of 5 stars

We had Paul to install us a new oil boiler 2 years ago Had serviced every year Five star service Everything done professionally and good standards Needed a service done quickly due to mov... See more

Company details

  1. Plumber
  2. Boiler supplier
  3. Central Heating Service
  4. Oil & Natural Gas Company

Written by the company

Welcome to Paul Caton Gas and Oil Services LTD Our expert engineers are Gas Safe and OFTEC Registered, and provide a friendly and professional service for local customers in Chesterfield,Mansfield,Nottingham,Derby,Lincoln,Alfreton,Bolsover and surrounding areas. We are proud to be a Worcester Bosch Level 2 Partner, and can offer up to 12 years guarantee on gas boilers, and up to 7 years on oil boilers. Whether you need a new boiler, repairs, maintenance or servicing – for gas or oil – we are here to help We can also offer Care Plans Finance available on Request


Contact info

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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4.8

All reviews

(139)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

I contacted Paul to fit me a new combi…

I contacted Paul to fit me a new combi boiler in a house we've recently moved into. He suggested we had a Worcester Bosch as he could give a 10 year guarantee as he was an accredited installer.
Paul and his team completed the job whilst we were at work. I can honestly say when we arrived home you couldn't tell they'd been.
After trying the heating and hot water for the 1st time it is clear that our new boiler is superior to our previous one, with the hot water being better than we've ever had before.
I would have no hesitation at all in recommending Paul to anyone and the Worcester Bosch boiler in my opinion is second to none.

16 April 2019
Unprompted review
Rated 1 out of 5 stars

Phoned Paul in response to my initial…

Phoned Paul in response to my initial review as he requested in his response, reminded him we had spoken twice re the problem with the valve, as to his reply stating he did not recognise me as a customer I was somewhat suprised as in our initial phone conversation he remembered installing a new boiler and 11 new radiators.As to not receiving an E mail,this was sent to his E mail address on24 March at 10:34 and an undeliverable message was not received by myself from the E mail system. No apology for not responding or visiting.

9 April 2019
Unprompted review
Paul Caton Gas and Oil Services logo

Reply from Paul Caton Gas and Oil Services

I knew who you was once you rang me but didn’t recognise who the CS was so couldn’t place the job,The valve problem was nothing to do with the original install and was a 20 year old valve,Not had any email Correspondence but a simple phone call would have been nice and we would have easily fixed the problem after we did a great job on the install ,but to go out of you way to change us to a 1 star review where a simple phone call would have sufficed and job would have been easily repaired.You know we went out of our way and the install was 100% but for a faulty 20 year old valve ,4 months later 😡

Rated 1 out of 5 stars

Contacted Paul by phone on 12 March re…

Contacted Paul by phone on 12 March re problem with 3 port valve in airing cupboard passing, sent address and problem on 14 March, spoke again on Tuesday19 March as no response to e mail. Visit promised for Thursday 21 March, pm. No one came, still waiting for response.Initially contacted Paul as he had fitted a complete new central heating system (£4K) some 4 months previously. Very disaapointed by lack of response, can only assume he only wants "big jobs" and not small repairs

9 April 2019
Unprompted review
Paul Caton Gas and Oil Services logo

Reply from Paul Caton Gas and Oil Services

Not being funny but I have not got any text or email regarding a 3 port valve ,don’t even recognise you as a customer ,if you could ring me it would be appreciated and can get the matter resolved swiftly if it is regarding a breakdown ,I don’t know sorry

Rated 5 out of 5 stars

Very efficient

Came on day arranged ,and on time.New boiler fitted in a few hours no fuss ,no mess .Very pleased with professional friendly service.

8 April 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Paul and his guys were polite and professional and got my new boiler fitted very quickly. They left the place clean and tidy, and took all the rubbish from site.
Very pleased and would definitely recommend to anyone looking for a quick and professional job

22 March 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had a new oil boiler in a new location, works were completed quickly with no fuss. My wife didn't even realise the works had been done until she noticed the new boiler.
Good work. Thanks

14 March 2019
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, quick and efficient service, competitive quote, moved the boiler location and fitted a new Worcester Bosch within half a day, would definitely recommend.

20 February 2019
Unprompted review
Rated 5 out of 5 stars

New boiler

Excellent service from quote to fitting. Competitive quote for new Worcester boiler - professional, efficient and reliable.

17 February 2019
Unprompted review
Rated 5 out of 5 stars

New boiler fixed

When my boiler packed in I thought I might have to wait a long time to get it sorted but within a few days a new boiler was installed. It was all done in the day and Imcould not have had better service.

17 February 2019
Unprompted review
Rated 5 out of 5 stars

Paul Caton was recommended to us by a…friend

Paul Caton was recommended to us by a close friend, after an initial home visit Paul gave us a date to remove our existing central heating system and install a complete new system including a Worcester Combi boiler and 6 radiators. the work was undertaken on 13th November and completed in one day. The two man team did an excellent job removing all the old scrap metal as well as all the rubbish that was generated. an excellent installation by two very hard working lads who never had a break all day, ad left us very satisfied, and very warm. We would not hesitate to use this company again,

Thank you for your very professional service,

A.Priest.
Pleasley.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service…

Our 17 year old Gloworm gave up the ghost at the weekend. Had several quotes but none could fit for a week or more. Rang Paul Wed, he came in the evening and new boiler fitted and running by 1130am Thurs.
Absolutely brilliant service, no mess, really nice guys and very impressed with there work, certainly know what they are doing.

9 November 2018
Unprompted review
Rated 5 out of 5 stars

Professional service

Professional service from first contact through to quote and completion of the job. Combi boiler in new location and new radiators fitted. Fast efficient service.

6 October 2018
Unprompted review
Rated 5 out of 5 stars

Paul offered a competitive price and…

Paul offered a competitive price and was very professional. It was great he could get out to install a new boiler for me so quick. He has done an amazing job and left everything clean and tidy. Would highly recommend. Thanks once again.

23 September 2018
Unprompted review

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