Chicago Airbrush Supply Reviews 

108
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I have had very good experiences w/Chicago Airbrush Supply in the past. The only odd thing was getting follow-up email, etc., from companies w/another name "Awakening Avatar Enterprises," for instanc... See more

Rated 1 out of 5 stars

Ordered 10 cans of stencil tac 7 months ago and have nothing called them 3 months ago and was told would come in 2 weeks. This happened before and when I finally called and requested a refund they cha... See more

Rated 1 out of 5 stars

if you are looking for Passche parts, look elsewhere. If you are looking for good communications, look elsewhere. If you aren't within driving distance of the store, Buy eleswhere, because the only wa... See more

Rated 1 out of 5 stars

They have no stock - they ship directly from the manufacturer. The website says 1-5 days, but I finally got my tracking number and it does not deliver until next week - 3 weeks from ordering. Do yours... See more

1.8

Poor

TrustScore 2 out of 5

108 reviews

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1.8

All reviews

(108)

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Rated 5 out of 5 stars

Fantastic place to buy from!

This company has proven itself worthy over and over! They have fantastic prices. Fantastic shipping! I couldn't believe how fast they are. I placed and order on a Monday and received it the following Monday, to my door and live in Canada! There was a minor discrepancy with one of my orders and I was shipped the proper item within two days. No charge and was allowed to keep the item I didn't order. Just fantastic customer service. I can not stress that enough.

16 November 2013
Unprompted review
Rated 5 out of 5 stars

Great service

New to airbrushing and bought entire Grex combination. Is everything as advertised and delivery was quick and easy. Answered a question that I had in a timely fashion.

16 November 2013
Unprompted review
Rated 1 out of 5 stars

Don't trust Chicago Airbrush...they don't walk the talk!

My first and last purchase from Chicago Airbrush. I received a very misleading email about a 15% discount which prompted my purchase. Unfortunately, my purchase did not qualify! When I called to voice my displeasure I was offered a 7% discount. I placed my order in excess of $250.00, but, when my order was processed, they would not honor their offer of a 7% discount. They obviously made the offer to get me to place my order. When I told them I would be returning the purchased items, I was told there would be a 20% restocking fee if I refused or returned the order. Not an honorable company to do business with...NEVER AGAIN will they get my money.

16 November 2013
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Chicago Airbrush Supply

The shipping is always on time. All products come exactly how the are described. Their customer service is top notch. I have only had one problem and it was resolved instantly. I always order all of my airbrush needs through them and probably always will. Thanks for being awesome Chicago Airbrush Supply.

15 November 2013
Unprompted review
Rated 5 out of 5 stars

Great Customer Service & Great Prices

This store does EVERYTHING right - from the quick shipping to the best prices and detailed customer service. They are friendly and go out of their way to see your needs are met. They have great communication whether letting you know your order has shipped and giving you a tracking number or answering your questions. Gustavo always takes such good care of me, I couldn't imagine wanting to shop anywhere else....and believe me, I can be a pain in the wahtoosie, if you know what I mean. I am very particular about ingredients, sizes etc... but I always get what I want.

15 November 2013
Unprompted review
Rated 4 out of 5 stars

Service was outstanding

I order many stuff which included 4 aluminum panels. All 4 of them where drastically bent on one corner. I contact customer service right away and 3 days later I got 4 undamaged panels without issues. great service and competitive prices.

15 November 2013
Unprompted review
Rated 2 out of 5 stars

50/50 - Product v.s. Service.

If your customers know airbrushes, equipment and supplies, and know what they are ordering, your site and service is good. Pricing Good.

If your don't know airbrushes, what you may or may not need, your customer service is absolutely terrible. I mean, I have never experienced worse. I called 8 times, 3 time I waited longer than 15 minutes on the phone, to ask about a bottle attachment compatibility and received no information. I know, this is simple a simple thing. I should have been the responsible customer, and called the manufacturer or looked on youtube. And, I received no response and no call back....EVER! Not even a "whoops", "We are so sorry, we are soo busy, and we are so sorry that we missed the opportunity to help you".....NOTHING.

15 November 2013
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience for First Timer Order

The e-mail follow-up provided by your organization was pretty impressive. I believe I received 3 - 4 e-mails during the first 48 hours following my on-line purchase. The items arrived on time, intact, and were the exact parts I was expecting. I will definitely call your first when and if needed.

15 November 2013
Unprompted review
Rated 2 out of 5 stars

Review your stock

I was sent a airbrush needle that was not what was ordered or what was labeled on the package. The needle does not work with my airbursh as it is not the right size. Just spent 14.11 plus shipping for nothing.

15 November 2013
Unprompted review

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