Chico's Reviews 176

I ordered a pair of pants and received an email stating that they have been delivered, however, they are no where to be found. Chicos told me that I could order and pay for another pair and they will expedite the order. I already paid for an order that I did not receive. Why should I have to pay again? They should just send another pair.

Placed an order on March 7th it took 6 days to ship it.delivery date is March 22, i called on March 12 to cancel because I will be out of town by then.
The customer service didn’t help at all, they haven’t process it yet, do not understand why she was not able to cancel it
The package will be in my door step for days before I go back.

I bought a full price jacket in October. Worn three times now the zipper has broken. Chicos refuse to repair, refund, exchange. Their online agent was rude and cut off the chat. Extremely disappointed in non-existent customer service.

HORRIBLE CUSTOMER SERVICE. Once they get your email address they will inundate you with spam, despite about a dozen requests to unsubscribe. BEWARE that they have no respect for an unsubscribe request and the latest emails have an unsubscribe button that no longer even works. Guess they can't be bothered with that. I will never ever buy from them again, despite the fact that I love the clothes.

My rating is for Customer Service, it used to be great until they moved it overseas. The people I talked with have a heavy accent, cannot understand the problem and will not do the simple solution to fix it.
I recently ordered a jacket that was shipped, however per the postal service my package is being held because Chico’s didn’t pay enough postage, I pegged them at customer service to contact the postal service and pay them,but they refused. The item is out of stock and they can refund my money in 2 weeks, however I will loose half of my money was paid by rewards, so I will loose that. It is shameful that they have no understanding to simple solution

I haven’t gone to Chicos for a long time since I’ve moved to Montana, but I decided to go at the Southgate mall in Missoula, Montana. The three ladies that work at the Chico store in Missoula their names are Anna, Wendy, Carol are fabulous. Their demeanor is welcoming and kind and very helpful. They know their inventory and are extremely valuable when it comes to making you feel at home and comfortable while trying on clothing. The jewelry selection and the clothing is top-notch and they truly know how to make you feel valuable. About a year ago back there were a couple of gals at the store that weren’t as welcoming and made my daughter and I feel unvalued and uncomfortable when we entered the store. They were unkind and rude, when all we wanted to do was spend our money on quality clothing so we didn’t go back for over a year and when we came to store 543 we were pleasantly surprised and happy that they got new management. The manager Carroll is one of the most delightful women to work with and Anna and Wendy are very helpful and kind as well. I highly recommend this store 543 in Missoula, Montana.

I ordered a dress with beading. As I handwashed it the beading began to fall off. Even as it was hanging to air dry. I called customer service and there were 84 customers on the line ahead of me. When I finally received a call back the customer service representative was not friendly or helpful. I explained to her that the quality I was below standards. And was met with there was nothing she could do. I asked for some kind of refund and was offered a credit toward my next purchase. And I would have to call and wait on hold to have them apply the credit. For the prices they are asking I would think the quality of the product and customer service would be better.

They say "free returns". Then when you process the return they tell you they deduct $7.00 when received. Hmmm. I had two returns, asked politely if I returned in the same box, could I save on a $7 return fee. NO!

The clothes are very nice for older women, but they are expensive. The jewelry doesn't hold up. I have several pieces and had to stop wearing them due to discoloration of the metal. They turn dark.

I have been a Chico’s customer for 30 years. It was my fav go-to. I’m incredibly disappointed with my last 2 orders. I shop their clearance because I’m in The Peace Corps. The “cart” shows the sale price as 50% off plus the deal of spend over $200 and get $50 off (this deal ends tonight). I put 12 items in my cart totaling $299. But when I checkout the price of each item is almost double what the cart shows. The total being over $100 increase. The last time it happened. I couldn’t see the total before I paid. I was upset then because I paid almost $200 more than I was shown. Chico’s would not cancel the order. I thought maybe it was a glitch so I shopped today. At least I can see that the total is an additional $100 to what my cart shows and I could back out before I paid.
This is disappointing and unacceptable.

One of the worst experiences in returning a item and still no refund after a month of
Purchase ! They send me the wrong item!! Ordered a dress. They sent me a sweater !!
I had to return it , then they tell me dress is out of stock !! Still awaiting for my refund from 12/8/25 order !! I keep calling and they say oh I will expedite the refund blah , blah, blah !! I have shopped at Chico’s for years !! Will never purchase another item & will share my horrific experience !! Get your acts together !!

This store in my opinion is fabulous. I ordered on line and had to do a return and rather than mail I opted to return in store. It was the store in Sioux Falls, SD. The sales associates were over the top helpful. They not only made my returns easy with the refund done immediately but assisted me in finding perfect items, sizing, everything necessary to complete my outfits. I highly recommend this store and my online shopping went without a hitch. My online items were delivered earlier than anticipated. Their clothing line is top quality, beautiful fabrics and love the trendy styling. This will be my first stop for clothes shopping.

Received a broken necklace. We i called India I couldn't understand the man on the phone. I am responsible to find a ups store drive there defective necklace to it. If I wanted them to send me a replacement they wanted to charge me again. I buy online for the convenience not extra work and charges.

Absolutely gutted. Just received my delivery and I have used Chicos for years for their mixed kebabs, perfect salad, freshly grilled meat, the most amazing chilli sauce. Only on this delivery, the most disgusting chilli sauce I have ever tasted. When I called to complain he said it hadnt changed and that he’s added more peri-peri sauce in to sweet chilli. This is not chilli sauce and certainly not the homemade chilli sauce that Chicks is famous for. I will not be using them again.

Chico’s at The Commons has the best employee’s. They are friendly and very helpful. Love shopping at the Chico’s at the Commons! Give them 10+!!! MaryAnn👍

Please someone help with a working number

I visited the Chicos store in Macon, Georgia on 1/7/26. Store # 0514 Associate Jackie greeted me when I walked in about 3:30. I explained I had a dress on hold from that morning and she went to retrieve it for me. I then explained I had brought 3 tops with me that I wanted to match tank tops with them. She pointed me in one direction and said she would be back to help me when she finished with another customer. She returned to my side shortly and we got to work finding tank tops. I also mentioned I wanted a pair of Juliet leggings with a side zipper. Over the next hour, I tried on several tank tops, the dress and the pants. The dress was the whole reason I had driven from Milledgeville to try it on before purchasing. It fit well accept the top was not perfect. Jackie assured me she could order on line in the next size up. She also ordered another color for me to have shipped to my house. I purchased 5 tanks, 1 pair of leggings and 2 dresses. She matched the online price of one of the dresses and graciously applied my coupons to my order total. Thank you Jackie for being kind, professional and a joy to work with.
MD

Very disappointed in the winter offerings this year. I did get lucky in the fall and actually found a pair of pants that fit, were of good quality and in a color I could use. This winter the colors were lacking, and any style I actually liked was sold out in my size. So glad I had a chance to buy some awesome things over the last several years because this is definitely not the company it was.

Beware. Item was delayed. After several customer service calls they admitted they don’t have the item in stock. Many excuses and misstatements by customer service reps. Looking for my refund. Wow this company has gone down the drain. Won’t shop there again.

Horrible customer service. Kept my return for over a month before giving a refund. (after chats, emails, phone calls)
Contacted better business, was shocked at the amount of negative reviews!
What company keeps your money after returning items? You return something, you get a refund, end of story.