I gave them 2 stars for lack of communication. I ordered a product on December 27,2025 and hadn't received any communication from this company concerning my account even after sending two emails.
Company replied
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Review summary
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Reviews shaping this summary
Placed order CW00064643 on the 4th of December and have had no communication since?
Company replied
Two major issues. First, the shirt pictured online is not the shirt I received. Online is a high quality textured fabric patch shirt. I received a low quality printed shirt that in no way resembles th... See more
Company replied
They seem like they are trying to avoid accepting my return. I should have read reviews first, these Chinese clothing companies are often scammy or junky.
Company replied
Company details
Written by the company
Our founding team is composed of experienced vintage clothing enthusiasts and apparel manufacturing industry experts. Because of the almost fanatical love of retro culture and clothing for many years, an amazing number of original versions of clothing have been collected, which has played an important role in the details and high quality of the products.
Contact info
1.5
Bad
109 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Dispite reaching out to this company…
Dispite reaching out to this company repeatedly and them denying that I have an order in place i have had to go through PayPal to log a dispute PayPal confirming it's definitely been placed through them yet when I contact them direct they deny involvement absolute shambles of a place selling substandard product I'll never see my money and stuck with half their shit I can't wear
1 April 2025
Unprompted review
Reply from Chicwelly
Dear Jay,
We have checked the email records between you and us, we found that the transaction information on the pictures you provided does not belong to our website. Please verify your order information and confirmation emails again to find the correct website and get in touch with it.
Thank you for your cooperation in advance.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Unclear about materials
Products aesthetically compliant with descriptions; materials discrepant between title and description and labels missing on products: washing problems.
18 April 2025
Unprompted review
Reply from Chicwelly
Dear Silvio,
Thank you for your honest feedback. We’re sorry for the issues with the materials and missing labels. The washing instructions are available on the product page, but we’ll work on making them clearer.
We’ve noted your concerns and will share them with our team to improve. We hope to meet your expectations better in the future.
Best regards,
Chicwelly team
The quality of the clothes I bought the second time was significantly improved
This is my second time shopping on this website. What's surprising is that the material of their clothes has changed to cotton, which is even better.
12 February 2025
Unprompted review
Reply from Chicwelly
Dear Kary,
Thank you so much for shopping with us! We're thrilled to hear that you noticed and appreciated the change to cotton material. Your support means the world to us. Looking forward to seeing you again soon!
Best regards,
The Chicwelly team
The clothes arrived a little late, but it's ok
Although the clothes arrived a few days late, the printing quality was better than I expected.
4 February 2025
Unprompted review
Reply from Chicwelly
Dear Justin,
Thank you so much for your kind words and patience! We are delighted to hear that the printing quality exceeded your expectations. Your satisfaction means a great deal to us.
We want to assure you that we are continually working to improve our services. Your feedback is incredibly valuable to us as we strive to enhance our performance and ensure a better experience for all our customers.
Thank you once again for your understanding and support!
Best regards,
The Chicwelly team
Be very wary
I ordered a sweatshirt and a few t-shirts only to find the materials used aren’t proper cotton it’s like that shiny material which I didn’t like
Asked for a return address only to be told it needs to be sent to California even though it’s a Hong Kong company ??
They did offer me a partial refund but again it’s very misleading and I wouldn’t use again
3 March 2025
Unprompted review
Reply from Chicwelly
Dear Paul,
We are truly sorry to hear about your experience with the products you received. We understand how disappointing it can be when the materials do not meet your expectations. Please accept our sincere apologies for any inconvenience this has caused you.
We have taken your feedback very seriously and have initiated an investigation into this matter. Our customer complaint department has sent you a detailed email regarding this issue. Please check your inbox. If you have any further questions or concerns, please feel free to reply to the emai.We are committed to resolving this issue to your satisfaction.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
I have placed an order on the 8th of…
I have placed an order on the 7th of March from inforenovationss gmail.com order number CW00046817 (Silviu Stoica) after reading these reviews and no ETA from them I am quite concerned that I would never receive my items.
I will come back at the end of the week with a review and an update.I really don’t want to be in the position of leaving a bad review in time that these reviews mean a lot for any business.
Fingers crossed!
7 March 2025
Unprompted review
Reply from Chicwelly
Hello,
Thank you so much for your feedback! We understand your concern about the shipping status, and we want to assure you that your order has already been shipped.
When your package was shipped, our system automatically sent the logistics information to the email address associated with your order. Additionally, our customer service team has also sent a detailed email regarding the logistics details. Please check your inbox.
If you have any further questions or concerns, please feel free to reply to the email or contact our customer service team directly.
Best regards,
Chicwelly Team
Good customer service
When I received the clothes, I realized that I had chosen the wrong size. I contacted the customer service of the website and they sent me the correct size for free. Thank you.
2 December 2024
T-shirt Fits, Sweatshirt Small
T-shirt fits perfectly, but the sweatshirt is a bit small. It’s not a big issue, though—I gave it to my friend.
30 November 2024
Unprompted review
Good Quality, Faster Delivery Needed
Good quality, it would be better if the delivery time could be faster
25 November 2024
Unprompted review
I bought two jumpers
I bought two jumpers. One for my friend for Christmas present and one for myself. The goods never came! I was wondering what is going on here. There is no following email. I haven't found the purchase email now. Can gih contact me please customer service?
13 December 2024
Unprompted review
Reply from Chicwelly
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
First time so-so, but the second...
I bought from them the first time and it went quite well, I mean the quality was not excellent but it was good enough. So I bought from them again and this time was awful. The size is totally wrong, the print is very bad and the color that should have been deep purple is a sort of bluish gray. The overall quality is very low. Not gonna buy again from them. What you see in the site is astronomically far in quality from what you will actually get.
23 December 2024
Unprompted review
Reply from Chicwelly
Dear Alex Tron
We are extremely sorry for the disappointment with your second purchase. We sincerely apologize for the issues you faced this time around.
Regarding the size problem, it might be due to a miscommunication in our sizing chart or an error during the packing process. The poor print quality and the incorrect color are unacceptable, and this could be a result of a malfunction in our production equipment or a mistake in our quality control procedures. We take full responsibility for these mistakes.
We are already in the process of investigating these issues thoroughly to ensure that such problems do not occur in the future. Our team is committed to improving our production and quality control processes.
Please be on the lookout for our follow - up communication, as we would like to make this right for you.
Thank you for giving us a chance initially, and we hope that we can regain your trust in the future.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Avoid This Webshop – Misleading Payment Methods and Poor Service
On 29 November 2024, I attempted to place an order using iDEAL as the payment method. The amount of 81.04 EUR was deducted from my bank account, but I received an error message on the website stating: "Transaction failed, customer cancelled the transaction." To make matters worse, I later received two emails from Chicwelly stating I had left items in my cart—items I had already paid for.
When I contacted customer support, they admitted that iDEAL payments are currently not functional on their webshop, yet they continue to list it as an available payment method. This is highly misleading and creates unnecessary confusion and frustration for customers.
Customer support told me that refunds "are expected within a few days," but there was no confirmation or timeline provided. I am now left waiting for my money with no guarantee of when, or if, it will be returned.
This webshop has demonstrated poor communication, misleading practices, and a lack of accountability. I highly advise others to avoid Chicwelly and shop elsewhere, especially if you don’t want to risk losing your money.
29 November 2024
Unprompted review
Reply from Chicwelly
Dear Lasha Bitchashvili,
We apologize for any inconvenience this may cause you. This is a far cry from the service we strive to provide.
Regarding you had been charged but received an email indicating that payment has not been successful, such emails are usually sent when we have not received payment. Due to a technical failure in the payment gateway integration or other circumstances, it is possible that you are charged but we don't receive the payment.
We are aware that iDEAL Payment is currently having issues with our online store and it is wrong for us to still list it as a available payment method. We have reported the problem and will resolve it as soon as possible.
Regarding your refund, because of different processing efficiency of banks, we could provide a more specific time. We understand that this was not helpful, so we recommend that you contact your bank to check the progress of your refund, they can provide more precise information.
We are committed to improving our communication and service. If you have any other questions, please contact our complaint team at complaint@chicwelly.com.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Disappointed
Disappointed, disgusting quality, all cheap shit polyester, not as advertised. Do note buy from this China scam site. All junk, once they get your money, it’s gone. Bunch of crooks.
11 November 2024
Unprompted review
Reply from Chicwelly
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable -- it is verified that the support team has sent you the return instructions to return the items for a full refund.
For your convenience, we have used complaint@chicwelly.com to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Poor contact
I have purchased jumpers which are far to small for the medium i requested,but all email addresses relating to customer service are invalid, emails just bounce back. There is a Facebook messenger option which is odd, still awaiting reply.
8 October 2024
Unprompted review
Reply from Chicwelly
Dear shaun davey,
We apologize for any inconvenience caused by communication problem. We aim to offer a seamless experience to our customer and always respond to our customers within 24 hours. This is the same via Facebook live chat. We feel sorry that due to some unknown technical problem you couldn't get in touch with us via emails. We are looking into the issue and will resolve it as soon as we can.
Regarding your message on Facebook, as the response requirement is the same, you should have received a reply from our support team within 24 hours of sending.
Again we extend our sincere apology. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
This website is a real scam
This website is a real scam. I have a lot of proof.
I have bought 7 sweaters and they tell me that they cannot send them because I am missing a code called (Tax ID number) Which in my country Chile is called RUT which is made up of 9 digits... But they insist that it is 11 digits .
I have indicated to them that it no longer matters and I am content to recover part of my money. I spent around $250 and they tell me they can offer me a $10 gif card. This has to be a joke!!!!
19 August 2024
Unprompted review
Reply from Chicwelly
Dear Richar,
We are truly sorry to hear about the frustration and inconvenience you've experienced with your recent orders. It's clear that there has been a misunderstanding regarding the Tax ID number (RUT) requirements for your country, Chile. We apologize for any confusion caused by our team's request for an 11-digit number, when in fact, a 9-digit RUT should suffice.
We understand that your primary concern is to recover the funds from your 250 purchase. The250purchase.The
10 gift card was intended as an additional compensation for the inconvenience, not as a replacement for your refund. We sincerely apologize for any miscommunication that led to this misunderstanding.
Please rest assured that we value your satisfaction and are committed to making this right. We will use complaint@chicwelly.com to send you an email to follow up on this matter. Please check your inbox.
If you encounter any further issues after receiving your package or during the refund process, please do not hesitate to contact us. We are here to assist and will work diligently to resolve any outstanding concerns.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
after 10 weeks… nothing but costs!
after more than 10 weeks no goods, no confirmation… nothing. but been charged on the creditcard! SCAM
3 July 2024
Unprompted review
Reply from Chicwelly
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Reading people's reviews I don't agree
Reading people's reviews I don't agree, I was realistic about what I'd receive! There cheap funky polyester garments. I received mine after 14 days and just take it as it is 😁
29 March 2024
Unprompted review
This site is a scam
This site is a scam. They took my order and have never sent any clothes. I have requested a refund multiple times but I am ignored.
6 March 2024
Unprompted review
Reply from Chicwelly
Hello craig,
We would like to clarify that we never ignore customers' emails. As requested, we have canceled the order. It may take some time for the refund to get back to you.
（1-If it’s PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s credit card refund, it may take up 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding.
Best Regards.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
i ordered £78 for 4 items after 5 days…
i ordered £78 for 4 items after 5 days i didnt see any email confirmation or tracking number.I sent the email for them but never see reply.
18 February 2024
Unprompted review
Reply from Chicwelly
Dear Hoang Minh,
No email from the address you used for the purchase has been found in our inbox. Perhaps your email didn't get through.
However, your orders have been shipped out and now it's in transit. We will use complaint@chicwelly.com to send you the delivery details. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Scam
Ordered an item over a month ago. According to the tracking information, the package was confiscated due to counterfeit shipping labels. When I reached out to customer service, I was told I'd receive a refund. When I didn't receive one after a week, I reached out again and was told that I could "order another one". Scam
17 February 2024
Unprompted review
Reply from Chicwelly
Dear Frank Taormina Jr.,
Your order has been refunded and we will use complaint@chicwelly.com to send you an email with a screenshot of the refund attched for your verification. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully
Chicwelly Customer Complaint Team
complaint@chicwelly.com
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