Chillout Games Ltd Reviews 

702
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

As a collector I’m looking for quality for a great price and that’s what I got. I don’t normally leave many reviews but I felt these guys deserve a shoutout for the brilliant service they are provid... See more

Rated 5 out of 5 stars

First time buying from these guys and everything was perfect, decent prices and I kept up to date on the order status, everything worked and had no problems at all. Would definitely recommend them an... See more

Rated 4 out of 5 stars

Second time ordering from Chillout and I'm definitely happy with the service. The delivery was fast, individual items were neatly and securely packaged and the condition was great. The only (minor) ni... See more

Rated 5 out of 5 stars

I have been using Chillout Games for completing my retro game collection for the last decade. They always deliver in terms of quality. You'll always know the exact condition and details of what y... See more

Company details

  1. Gaming services
  2. Video Game Shop

Written by the company

Chillout Games specialises in popular, rare, collectable, new sealed, promotional and imported video games for nearly all platforms from 1980 to current day. We are pleased to announce that our website is now 20 years old with over 200,000 customers! We have also been on eBay for 20 years and are consistently a high rated seller. All orders received before 3pm(and most 3-4pm orders) are posted on the same weekday. UK orders over £50 automatically qualify for free courier/Royal Mail Tracked delivery. Game orders over £60 are currently upgraded to Royal Mail Tracked 24(as at Nov23). We check, grade (and test if necessary), refurbish, clean, regrade, recheck, photograph, describe all games individually before listing for sale. Chillout Games has invested in £25,000 of professional disc machinery and employs a dedicated machine operator to deliver your discs in the best possible condition. Another long serving member of staff is responsible for cleaning and checking cart contacts, checking authenticity, checking/replacing cart internal batteries, and refurbishing consoles and accessories. The website also offers an instant price for 50,000 of your games with free Parcelforce courier collection or Post Office dropoff options and get paid within 48hrs of receipt (larger quotes 3-4 days). Everyone at Chillout takes pride in delivering high quality games and we really value your comments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

702 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(702)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant gaming company

It’s always a pleasure purchasing from Chillout games. The games are well described, displayed & you can rest assured you will be receiving the best product possible. Keep up the great work from a regular customer.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Website for retro games

I've bought from them many times and they have always been excellent. They provide several photos of the items as well as detailed descriptions of their condition. Fast shipping plus the items arrive well packaged and exactly as described. 10/10 will be purchasing from them again.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best

I decided I wanted to upgrade my copy of Condemed on Xbox 360. I found a copy on the Chillout games website. I looked at the pictures and description and knew immediately this was what I wanted.
The game arrived very quickly by free post. It was packaged extremely well so it wouldn't be damaged. The condition of the game was even better than the website said.
I use Chillout games a lot. The condition of the games is always at least as good as the website describes using pictures, often better. Always my first choice for pre owned games.
Simply the best site out there for pre owned goodies!!

27 April 2025
Unprompted review
Rated 3 out of 5 stars

Selling

Selling: they took a LONG time to check my games; and I have some issues with how they reduced the value to 2/3 of the initial quote; if you have quantity over quality i'd say it's okay; but I really wish I'd taken the time to ebay or investigate my options for collector items;

photo both you items - including case, inlets, booklets, disks and packaging - decent if you are in a rush, but I feel taken advantage of.

Edit is response to reply

To be fair I was offered the option of the return of disputed items, free of charge and accept there is room for a difference of opinion on the condition of games and items which is why I recommend taking photos of stuff before it is sent.

Maybe I was being naive, but my experience is that the convenience of selling en masse did not match the value I got for selling and if I had taken photos I would have felt more confident in disputing or asking for a return.

25 April 2025
Unprompted review
Chillout Games Ltd logo

Reply from Chillout Games Ltd

Thanks for your review

You're right - we are quite busy at the moment with a higher volume of quotes than normal: https://www.chilloutgames.co.uk/SellHelp.aspx#PayTime

Your quote arrived just before Easter and you received an email showing your position in the queue with an estimate of 6 working days for payment(excluding the 2 public holidays) - we are paying smaller quotes in 3-4 days. On day 6, we emailed to let you know that your quote would be ready the next day.

When you add your games, accessories and consoles to the selling basket, they appear in the basket in good overall condition, complete with instructions and inlays. It is then up to you to identify whether there are missing parts, scruffy parts or faulty items. The following (not-exhaustive) list explains what we consider to be scruffy or faulty items
https://www.chilloutgames.co.uk/SellHelp.aspx#Grade

When your games were checked, there were a significantly higher number of games with issues affecting the price offered than we are used to (57% of the games that you sent). We emailed you a list of the disputed ones with a detailed explanation of the issues including missing/wrong manuals, stained inlays/manuals and heavily marked discs. We offered to send the disputed games back free of charge but you turned down this option and decided instead to accept the revised offer and not have the games returned.

We are not trying to hide anything and if you had asked for the games with issues back free of charge, you would have seen the condition that they were actually in for yourself.

We're sorry that you are not happy with the service and in your case you may have been better off sending your games to a business with less quality checks.


Best wishes

Chillout Games

Rated 5 out of 5 stars

An excellent store

An excellent store. I've been buying from Chillout Games for a number of years now. I've used both their ebay and website stores. All the games I've bought were well packaged. I've never had an issue with delivery. Their customer service is excellent. I can honestly recommend them.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Such a great company, swift delivery and packaged really well, very happy, thank you! :D

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service! This company is truly one in a million! It’s always a bit risky ordering high value sealed games, but with Chillout Games, there’s no need to worry. The photos are always 100% accurate, no misleading images and all items are always exactly as described. The packaging is always top notch, ensuring everything arrives in perfect condition and delivery is always incredibly fast. Highly recommend!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Best place for retro games

I have been looking for Sonic Adventure 2 on Dreamcast for so long I almost lost hope.

When I came across Chillout Games Ltd I was a bit sceptical of the website. After looking up reviews that were very positive. I decided I would sign up to receive notifications when the game was back in stock.

I didn’t really think much about it as it said game was out of stock but due in soon. When I received the notification it was back in stock a few weeks later I jumped at the chance.

I finally got my game! The listing said the game was in very good condition but when I received the game it was in excellent condition. The disk, case and manual all looked brand new.

The game came well wrapped and said same day dispatch. I received the game the next day, super fast delivery.

I was so happy with my purchase. I would highly recommend Chillout Games Ltd to anyone looking for retro games. Best place for them and I will definitely be back!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Simple and easy process and was notified at each step of the process. Good prices as well, will use again.

21 February 2025
Unprompted review

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