Chiltern Seeds Reviews 

151
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Excellent customer service from Nina who arranged for priority delivery and even followed up to ensure that I received them. Could not recommend highly enough. Looking forward to sowing them now!

Rated 1 out of 5 stars

A very disappointing experience. Bought a pack of veg and herbs. They advertise with photos of tomatoes, cucumbers, peppers, aubergines. I didn't get any of them. Instead I got all sort of leaf veg... See more

Rated 5 out of 5 stars

All seeds I bought germinated and now been planted in various places in garden baskets and pots and greenhouse. I bought lisianthus which I understand are hard to grow, they are doing really well and... See more

Rated 5 out of 5 stars

First time ordered from Chiltern Seeds and very pleased with the product I have received promptly. Seeds are high quality, nicely packaged and well described. I ordered several items, but started the... See more

Company details

  1. Home & Garden

Written by the company

Set up in 1975 Chiltern Seeds sell a wide range of flower, vegetable and unusual seeds to grow in your garden.


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4.2

Great

TrustScore 4 out of 5

151 reviews

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4.2

All reviews

(151)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

I had a voucher to spend and asked for some suggestions of what I could sow now to sell next year at a Charity Open Garden we are hosting. I promptly received a long list of ideas! I cheekily asked if Chiltern seeds could include a few extra packets - I was blown away by their generosity! I have used this company for a number of years now and have always found them to be helpful, I love their choice of seeds and that no plastic packaging is used at all. Keep up the great work.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality seeds and first class customer service

I have been using Chiltern Seeds for many years and have always found them good value, with excellent service and a friendly and practical approach. I like the catalogue's refreshing honesty and the personal feel it has (incidentally, the Romello cherry tomatoes, bought on the catalogue description) have been amazing. We live in an old cottage and I try always to use heritage seeds where I can and they have a fair range of these, both British and from across Europe. Yesterday, I wanted to order a few seeds for winter sowing and to replace an Arum Picatum which had died. The seeds were no longer on the website, so I enquired and was told they were no longer being stocked. But Nina found a couple of leftover packets, and has added them to my order. No guarantee of germination, but what service and a 'can do' attitude.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought a large number and range of seeds this year as starting a cutting garden. All but one had good germination - a white aster - I let them know and they sent me a replacement packet straight away with some added advice and second time around had excellent germination. Really good communication and quick service. Such an interesting range of seeds the only difficulty is making a choice!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Delighted customer

Chiltern Seeds offer a fantastic,diverse range of seeds. They are reasonably priced and provide sufficient sowing advice to ensure success. Growing from seed is not always easy but the information provided by Chiltern seeds is extremely helpful in aiding success. The website is very easy to use and the customer service excellent. Chiltern Seeds is always my first port of call for seed purchases. Great to be able to grow unusual and heritage varieties. I highly recommend this lovely family run business.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

This is a brilliant seed company

This is a brilliant seed company, and I now use practically only Chiltern seeds. I buy quite a lot of seeds as I grow cut flowers, and the selection here is fantastic. The grouping is very practical and by choosing Cut Flowers on the website I’ve been introduced to many new varieties. Ive also grown a lot of their perennials from seed, which for me has been an economic way to bulk up my garden. The seed seem very fresh. I’ve used them for a number of years and have never been disappointed. If you have a query they are easy to get in touch with, polite and friendly.
I can’t think of a single negative thing to say, hence five stars!

8 July 2024
Unprompted review
Rated 2 out of 5 stars

Seeds/ colours not as expected

The red cornflowers are tiny , a quarter of my other blue cornflowers which I grew from my own seeds- very poor quality and disappointing ;
The Achillea which is meant to be a mixed of colours are almost all pale white ..
The snapdragons from the multicolour collection are mainly pink …
The sweet rockets were fine but had no fragrance..
I wouldn’t buy from this company again although it was recommended to me by a friend.

29 June 2024
Unprompted review
Chiltern Seeds logo

Reply from Chiltern Seeds

Thank you for your review, we are sorry to hear that you have been disappointed with some of the items from your order and we would certainly like to look into your results in further detail and also pass your feedback on to our growers.

We believe we have found your order on our system via your first name given on this review and the items you have mentioned and will be contacting you directly for photographs (if possible) of the Achillea and Snapdragons. We would also like to ask if the whole packet was sown and the levels of germination you achieved, when growing a mix it is important to select all types of seedlings to grow on (first germinated, larger seedlings and smaller ones), as if only selecting the largest seedlings or first to appear these may all be one colour type and potentially the dominant colour of the plant species.

With regards to the cornflowers, we would ask whether these were sown at the same time as the blue and when mentioned they are tiny is this in relation to the size of flowers or the height of the plant?

The Hesperis (sweet rocket) is a fragrant flower but the fragrance is most pronounced in the evenings and can be reported to have little to no fragrance in the daytime hours.

Our customer service team will be contacting you directly to discuss the above further and we hope to resolve any disappointment caused. Kind regards, The Chiltern Seeds Team

Rated 5 out of 5 stars

Highly Satisfied Customer Cheshire

I am always highly satisfied with the germination and results the seeds give regarding true to description. If I need advice it is on the website and easy to follow. They also include in the post with the seeds a Cultivation Leaflet. I think over the last three decades everything has been just right even the lottery mixtures are really exciting for me to grow. Nicely packed, ecologically friendly seed packets and good results what is not to Love? I buy traditional and non traditional seeds especially Italian cucumbers and enjoy experimentation.

1 June 2024
Unprompted review
Rated 4 out of 5 stars

I've bought seed from Chilterns for…

I've bought seed from Chilterns for quite a few years but wonder if the quality of the seed has gone downhill lately. Most recent problem is with 'Too good to pick' colour mix dwarf French beans. Seed bought this spring, Only 25% germination in good conditions. Did complain about some brassica seed previously and, in fairness, they replaced them with good seed. So 4*s.

1 April 2024
Unprompted review
Chiltern Seeds logo

Reply from Chiltern Seeds

We are sorry to hear that you have not had good results with the Dwarf French Beans, 'Too good to pick' mix purchased from us. We take great pride in always offering the freshest of harvests to our customers, changing our seed at least every season and the majority of our harvests are tested at our growers before being sent to us. This enables us to ensure the seeds have a proven germination rate in line with our high standards and expectations. However, this all said we do work with a natural product and there are many factors which make up successful germination.

We have tried to locate your order on our system to contact you directly but are unable to find it under the name details from this review. We would be more than happy to discuss this further with you and can replace the packet concerned if you wish to try again. We look forward to hearing from you.

Rated 1 out of 5 stars

Very very disappointed

Very very disappointed. I always use Chiltern and am a good customer. I ordered £26.60 worth. I sowed white campion nothing, I tried again in a solution of hp and water they floated, dry as a bone! Betony the same, sowed twice cold scarification nothing. Mullein sporadic. A pack of Rudbekia seeds only 5 germinated. Verbena, lesser knapweed winter savory and purple toadflax sporadic with a few plants from a pack of seed on all of them. Absolutely terrible. I will not be using Chiltern ever again. Your seeds are not the cheapest, small amount given. I didn't even receive a confirmation email as proof to what I had bought? My PayPal transaction ORY254841NO75835S so to verify that this review is genuine.

5 March 2024
Unprompted review
Chiltern Seeds logo

Reply from Chiltern Seeds

We are sorry to hear that you have been disappointed with your order from us this year. We take great pride in always offering the freshest of harvests to our customers and the majority of our seeds are tested at our growers before being sent to us, this enables us to only accept harvests with a proven rate in line with our high standards and expectations. We are quite surprised to hear of your results and would certainly like to look at these in more detail, a member of our customer service team will contact you directly to discuss sowing methods and we will also pass this feedback on to our growers. The spring of 2024 has certainly been challenging for gardeners with a cold and wet season until more recently.

With regards to the confirmation email, these are sent automatically from our website upon order completion but sometimes they are received in the junk or spam folder. We also send a dispatch email with an invoice attached.

We hope that we can resolve any disappointment caused.
The Chiltern Seeds Team

Rated 2 out of 5 stars

Duff seeds or do I not have green fingers..!

Placed first order with them and ordered two packets of seeds. Delivery was quick and order process simple but unfortunately not one seed germinated. Could just be I choose a couple of tricky plants (Korean Feather Grass and Thalictrum delavayi). I will try them again and give them a second chance and hopefully next review will be more positive.

12 May 2023
Unprompted review
Chiltern Seeds logo

Reply from Chiltern Seeds

Hello,
Thank you for your review and we are pleased to hear your order arrived promptly and that you found the order process through our website easy. We are sorry to hear that your initial sowing of Calamagrostis brachytricha (Korean Feather Reed Grass) and Thalictrum delavayi have been unsuccessful. Both seeds are a little trickier to get going with the Calamagrostis potentially requiring a cold treatment to break the dormancy of the seed. When returned to warmth, germination should occur.

Our customer service team have contacted you directly to discuss your results further and we hope that we can resolve any disappointment caused. Kind regards, The Chiltern Seeds Team.

Rated 2 out of 5 stars

Pot luck and bad germination rate

First time i have used these, bought 5 various types of Ipomoea, very poor germination rate, and 1 pack that is growing well (as yet unidentified) is certainly not of the Ipomoea family. Will not use again.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

I am always pleased with the customer service from this company. When I have problems they always reply quickly and are very helpful. They offer unusual seeds.

30 April 2024
Unprompted review
Rated 1 out of 5 stars

First time using them

First time using them. My few seeds arrived quickly with a packet of seeds missing! I’ve emailed twice without no replies in 3 weeks. Yes it’s only a packet of seeds under £3. But if this company does this on every order and without an apologetic reply from them - then this is not just stealing they are making on their customers! Sadly I will not be using them again!
UPDATE ! 15/03/24 Since writing this review, Chiltern seeds have now responded to my emails and refunded me for my missing seed packet. Thank you and thank you trustpilot for giving me this platform of support.

9 February 2024
Unprompted review
Chiltern Seeds logo

Reply from Chiltern Seeds

Hi Jeanette. We have tried to find your order in our system but can't find anything in your name. Also, you say in your update that we have responded to your emails but we haven't been in contact with you as we don't have your details. We therefore suspect you ordered from Chiltern Seeds Direct, a company that has copied our name. Several other customers have had similar experiences with them with seeds not turning up. We would be very grateful if you could get in touch with us directly to confirm if this is the case.

Rated 5 out of 5 stars

Great little independent…

Having been really unhappy with the non service from the big boys in the seed trade I randomly found Chiltern Seeds. Ordered “Mountain Magic” tomatoes at a good price and, whereas the likes of Suttons etc charge a premium delivery cost, this company simply use 2nd class letter mail ( saving me the price of 1 packet of seed ). Arrived within 4 days in nice airtight packages and a trade card. I will report back as to germination at a later date… but, for now, very impressed !

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Chiltern Seeds

My recent seed order from Chiltern Seeds was delivered quickly and I LOVE the plastic free packaging! (Why don't other companies use paper-based 'jiffy' bags?! They have a great selection of seeds and, whilst it's too early to say yet how well they'll do, I have high hopes for the 2024 growing season.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Went the extra mile

Chilton Seeds went the extra mile by researching and giving me all the information I needed on some seeds to take abroad. They are and will continue to be my first choice. Chilton Seeds, thank you for your help and advice

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Great seeds

Great seeds! I have used Chiltern Seeds for years as I love the choice that they offer with some really unusual seeds. Always great quality, thank you.

22 November 2023
Unprompted review
Rated 3 out of 5 stars

…Quick delivery but seeds so so

The service they provide id good and prices are not unreasonable. I will not be buying from them again this year as in previous years I have had whole packets of seeds not germinate. When contacted they have been helpful and replaced the seeds. However this usually meansthat it is too late to replant for that season

20 August 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered a gift card for a family member and the customer service was fantastic. They even contacted me to say I'd not added a message and would I like to.

5 May 2023
Unprompted review

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