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Chime Reviews 

13,247
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 2,462 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the app easy to use and appreciate the smooth user experience. Many value features like early direct deposit, overdraft protection, and credit-building tools. Reviewers often highlight the absence of overdraft fees and the convenience of managing finances. However, some customers experienced significant dissatisfaction with customer service. People reported difficulties with fraud resolution and getting clear explanations for account issues. There were also concerns about delayed access to funds and unexpected account closures.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some reviewers appreciating features like early direct... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing frustration and... See more

Application

Reviewers highlight positive aspects of the app, with many expressing their love for it and finding it very... See more

Service

Reviewers mention ambiguous feedback about service, with many praising features like SpotMe, MyPay, and... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chime is simple to use. Giving I have extreme mental health issues I often think I have a million dollars when my monthly benefits come in witch goes quickly. So I often run out of money quicker than... See more

Company replied

Rated 5 out of 5 stars

I have never had any issues with Chime. I've had my account for years. Get your direct deposit a few days early. Love that after awhile there is a type of overdraft protection if you need it. No overd... See more

Company replied

Rated 5 out of 5 stars

Chime has always been there for me when times were less than ideal financially. Between SpotMe and the more recent MyPay addition to their wealth of offerings, I never worry about how I'll pay for my... See more

Company replied

Rated 5 out of 5 stars

Chime is better than a bank and they value their consumers. They support and help ensure success with my financial goals with their education on financial literacy and also with their products and pro... See more

Company replied


Company details

  1. Financial Institution

About Chime

Written by the company

Chime logo

A financial technology company that helps you unlock financial progress through credit tools, access to early pay,² and no monthly fees.

  • No hidden fees

    No monthly fees, overdraft fees¹, or minimum balance requirements.
  • Get paid early

    Access your paycheck up to 2 days early with direct deposit², or get up to $500 before payday with MyPay³.
  • Smarter spending & saving

    Overdraft coverage up to $200 with SpotMe⁴, grow savings automatically, and use 47,000+ fee-free ATMs⁵.
  • Build credit safely

    Use the Secured Chime Visa® Credit Card⁶—no credit check required.
  • Banking made simple

    Easy-to-use app, real-time alerts, and friendly support.

Chime helps you take control of your money.


¹ Optional services and products may have fees or charges.

² Early access to direct deposit funds depends on payer

³ Eligibility requirements apply. Not all users will qualify. MyPay® credit limits range from $20-$500.

⁴ SpotMe® eligibility requirements apply. Overdraft only applies to debit card transactions and cash withdrawals. Limits range from $20-$200. Chime® Checking Account required.

⁵ Out-of-network ATM withdrawal and over the counter advance fees may apply.

⁶ The secured Chime Visa® Credit Card is issued by The Bancorp Bank, N.A. or Stride Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.


Contact info

3.5

Average

TrustScore 3.5 out of 5

13k reviews

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3.5

All reviews

(13,247)

2,362 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had a great experience with…Best banking experience!!

I have had a great experience with Chime over the last 4 years. My spot-me amount has grown over time and I am now upgrade to Chime Prime status. I even qualified for and instant loan earlier this year which came in handy at the time. I don't forsee ever leaving Chime for many years.

17 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Jana,

Thanks for the kind review. We’re happy to hear features like SpotMe and Instant Loan have been useful for you.

- The Chime Team

Rated 2 out of 5 stars

I got a text from chime saying my…

I got a text from chime saying my account had been closed so I called to ask why and they told me it was at my request I informed them that I never called and made such request, after a long conversation they finally restored my checking account but would not restore my credit builder saying that I requested it closed,,they need better ways to verify members since apparently ANYONE can call and have an account shutdown,,,I just want my credit account back open

16 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Paul,

Thank you for sharing your feedback. We understand how frustrating a sudden account closure can be. While we cannot review specific account details here, we recommend reconnecting with our Member Services team. They will be able to look into your options for you.

- The Chime Team

Rated 5 out of 5 stars

Well

Well, since I started using chime, i had no issues and always went as planned. It's easy and quick.

17 July 2026
Chime logo

Reply from Chime

Hi Delfina,

We appreciate the review and are happy to hear you’ve had a positive experience with Chime.

- The Chime Team

Rated 5 out of 5 stars

I love that everything is easy to use…

I love that everything is easy to use and everything is right there.

1 July 2026
Chime logo

Reply from Chime

Hi there,

Thank you so much for your review! We’re thrilled the Chime app has made it easier to manage your money.

- The Chime Team

Rated 1 out of 5 stars

My credit builder credit card was…fraudulently used

My credit builder credit card was hacked back in 2024 and whoever stole my info has been trying to use it to this day! Customer service can't tell me who was trying to use it or give me any information about reporting fraud. If you like your money get a real bank account because chime doesn't care about fraud I know firsthand! Very pissed off and unhappy!

14 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi James,

We strive to give all of our members stellar experiences, and it sounds like your experience was less than stellar. We take reports of account takeover seriously, and would like to look into this in more detail.

We recognize that you’ve called in to get help with this already—if you give us another chance, we’d love the opportunity to review this in more detail. We have a special team within our Member Services team that looks into these types of issues and is equipped to walk you through your options. Please give us another call at 1 (844) 244-6363 and our team can look into this a bit more deeply with you.

In the meantime, here are some additional recommendations we have on avoiding fraud and scams as well: http://www,chime.com/blog/6-tips-to-avoid-p2p-fraud-and-money-scams/

- The Chime Team

Rated 1 out of 5 stars

If I could give zero or negative stars…

If I could give zero or negative stars I would. Chime is a scam, that’s all there is to it. They steal your money and have no intentions of giving it back. They claim to offer programs, but you never get any benefits, you won’t get any kind of bonus from signup or direct deposits. Chime is a lie.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I love Chime

I love Chime, because when no one else did it for me Chime came right on time with the spot me, and etc…. I just love CHIME

16 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Demetrius,

Thanks for sharing your experience! We’re happy that SpotMe has been helpful for your financial needs.

- The Chime Team

Rated 2 out of 5 stars

Won’t cash a valid check

I just got off the phone with a customer service rep because i wanted to cash my check but they couldn’t and she goes on yo say that it’s nothing wrong with my check but their system can’t verify it or WONT verify it. I got a similar check from the SAME PLACE and I got my money. So what’s the difference?? Bad look on chime , looking for another bank so I can close this account!!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love chime and the many…

I absolutely love chime and the many different options they have for building credit and other things. I always recommend Chime to my friends. I highly recommend.

1 August 2025
Unprompted review
Chime logo

Reply from Chime

Hi Whitney, we appreciate the review and are happy to hear you’ve had a positive experience with Chime.

- The Chime Team

Rated 1 out of 5 stars

Somehow 219 dollars was taking off my…

Somehow 219 dollars was taking off my card when I was sleeping at 7:30am in the morning for some tikTok stuff.and the funny thing is I dont even use TikTok but chime dont want to make it right, instead, they denying me twice, saying that they don't see no error or any fraudulent stuff going on. I even provided all necessary proof that I have never used tik tok, and still nothing. I would never recommend chime to anyone. I even did exactly what chime has told me to do. And they keep coming up. Whatever reason to deny me, they denied me 3 times already saying that they haven't found no error or proof a fraudule, chime is nothing but liars looks like I'm going to have to take them to court. Cause My money was stolen and they won't give it back, then they go in reply to my review to try to make them look good.Trust me , when I say they're liars , guys , if you're smart , you'd be done with chime while you can

9 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi William,

We understand this has been a frustrating situation, and we always strive to provide a great experience. If you’re open to it, we would appreciate the opportunity to review your claim. If you have new information that was not included in your original dispute, you may be able to request a reinvestigation. Please contact us at 1 (844) 244-6363 or through the app so we can review your paperwork and guide you through the next steps.

-The Chime Team

Rated 5 out of 5 stars

Chime is the most reliable app ever!!

Chime is the most reliable app ever!!! I trust them with my funds! They’re the best!

15 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi there,

We’re happy to hear you’ve had a dependable experience with Chime.

- The Chime team

Rated 5 out of 5 stars

You get paid to two days early with…

You get paid to two days early with direct deposit to chime as a wonderful after have. I’ve been having Chime since 2020 of March. I love the experience of it. It has to build credit also and get 5% cash back on certain restaurants and merchandise and at $200 spot me. If you prefer a friend to Chime app and you get 100 you get $100 and I get $100 each friend you referred to

15 July 2026
Chime logo

Reply from Chime

Hi Nathan,

Thanks for the kind review. We’re happy to hear that features like early direct deposit, Credit Builder, SpotMe, Cash Back, and our Referral Program have been useful for you.

- The Chime Team

Rated 5 out of 5 stars

Since I change to chime I've been so…much happier.

Since I change to chime I've been so much happier. Because the last bank I was with it felt like they were charging for every transaction I was doing. So chime is the best. No fees.

15 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Jose,

We’re so glad to hear Chime has been working well for you. Thanks for taking the time to share this.

- The Chime Team

Rated 5 out of 5 stars

I’ve had a great experience with Chime

I’ve had a great experience with Chime! The app is easy to use, and I love being able to check my balance, transfer money, and manage my account all in one place. Setting up direct deposit was simple, and getting paid early has been a huge plus. I also appreciate the instant transaction notifications and the fact that there are no hidden monthly fees. Customer service has been helpful whenever I’ve had questions, and overall, Chime has made banking much more convenient. I’d definitely recommend it to anyone looking for an easy, modern banking experience.

1 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Lindsay,

We’re so glad to hear Chime has been working well for you. Thanks for taking the time to share this.

-The Chime Team

Rated 1 out of 5 stars

I'm very frustrated with Chime Bank

I'm very frustrated with Chime Bank. They change up rules and hold up your money and offer no solutions. I uploaded a retirement check on July 14 at 1pm chime will not release the funds until Monday July 20. This is the 6th check I have received from my retirement so why would it take all these days to release my funds. My payroll hits my account at midnight every other Wednesday, Chime does not release my funds until late evening the next day. It's time for a real bank account I'm over chime.

13 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi Nikisha,

We understand how frustrating it is when you don't get your funds right away. We just want to give a clarification that Chime determines whether your check is subject to a hold based on a variety of risk factors, which means some of your checks might have a hold time, while others may not. This helps us make sure that the check clears.

Also, the timing in direct deposit processing can be influenced by bank holidays, employer payroll schedules, or issues with your payer. If your deposit is not yet visible, it’s likely still being processed by your employer or benefits provider. Rest assured that Chime makes your money available immediately upon receipt.

For further assistance, you may contact us in the app or at 1 (844) 244-6363.

- The Chime Team

Rated 5 out of 5 stars

This is the best banking experience…

This is the best banking experience I've ever had the pleasure to be a part of. I haven't experienced the difficulties that many banking individuals encounter. Looking to a great future and any possible new benefits that will be offered. Keep up the great work.

15 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi there,

Thanks for the review. We’re glad Chime has helped make managing money feel simpler and more convenient.

- The Chime Team

Rated 1 out of 5 stars

Unable to get access to my account

I have signed up with Chime several years ago, and still have fund in it. But recently I am unable to log in, after call for serveral time, only got a cold email tell me unable to verify my account.
How could you shut down my account without any notice? no email no letter, I need to get my money back!

1 June 2026
Unprompted review
Chime logo

Reply from Chime

Hi Zachary,

We completely understand your frustration and want to make sure this is handled correctly for you. To investigate what happened and get this resolved, please connect directly with our Member Services team at 1 (844) 244-6363. We’re here to look into your account right away and provide the support you need.

- The Chime Team

Rated 1 out of 5 stars

CHIME promotes Fraud…

My account got compromised and a fraud charge happened. CHIMEs dispute system is a joke. They closed my dispute saying no errors and I lost $181,67. This is a horrible company to deal with. They now use an AI to answer their service and it keeps hanging up on you. Totally useless company. Promotes theft. No protection.

8 July 2026
Unprompted review
Chime logo

Reply from Chime

Hi David,

We hear you. We take situations like this seriously and understand that you may not want to deal with our phone lines right now, so you can reach us directly through the secure chat in your app instead. Our Member Services team wants to take a second look at your case. Please reach us there, or if you prefer to call, you can reach us at 1-844-244-6363. Please feel free to share any documentation you have so we can investigate this further.

- The Chime Team

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