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Rated 1 out of 5 stars

I purchased this scratch repair product for my Tesla Model 3 in Pearl White, hoping to fix some minor imperfections. Unfortunately, the experience has been extremely disappointing. The so-cal... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m so impressed with Chipex! The paint is absolutely amazing – it matched my car perfectly and made my chips disappear completely. I was a bit worried at first, but the application was... See more

Company replied

Rated 1 out of 5 stars

I've ordered from Chipex for several vehicles and always got a great color match delivered reasonably quickly. However, I placed an order on April 30th, got the order confirmation email and hav... See more

Company replied

Rated 5 out of 5 stars

Before and after on my 2018 Tesla Model 3. What an amazing product. Got my Tesla cheap because of the many chips on the hood and I was looking at thousands to cover it with a wrap or repaint the hoo... See more

Company details

  1. #137 of 140 best companies in Car accessories shop
  2. #6 of 6 best companies in Auto chemistry shop
  3. #98 of 99 best companies in Auto parts shop
  4. #9 of 9 best companies in Valeting service
  5. #33 of 35 best companies in Car Equipment Accessories Store
  6. #58 of 58 best companies in Car service

Information provided by various external sources

http://www.chipex.co.uk - The revolutionary car paint touch up system, no smears, no smudges. Just lovely paintwork.


Contact info

2.9

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I purchaseDo not buy this product for the pearlescent Model 3. SCAM!!!d this scratch repair product…

I purchased this scratch repair product for my Tesla Model 3 in Pearl White, hoping to fix some minor imperfections. Unfortunately, the experience has been extremely disappointing.

The so-called pearl white color does not match the original Tesla paint at all. It is nowhere near the official Pearl White finish. After applying it, instead of blending in the scratch, it actually makes it more noticeable because the shade and finish are completely different and lack the true pearl effect.

In my case, this was a waste of money and, even worse, it can damage the overall appearance of the vehicle if you are not careful.

My intention with this review is to warn other customers — especially Tesla Pearl White owners — so they do not make the same mistake. This product should not be marketed as compatible with this color if it does not accurately match the original paint.

I sincerely hope the manufacturer reviews this product or removes it from the market to prevent more customers from feeling misled.

11 December 2025
Unprompted review
Chipex logo

Reply from Chipex

Dear Ruben,
Thank you for your review and your emails.
I am sorry you have been unhappy with the paint match. We do have many satisfied customers who have bought the same colour and applied the tri-coat in both stages so it is regrettable it did not work for you on this occasion.
We also advise in our instructions that you received, to test the paint on the supplied test card first to avoid any issues before you apply to the car.
If there are residues of our paint left that you need to remove then please apply a little blending solution to the grey cloth and gently rub the paint off. This will not damage the rest of the paintwork.
Your order has now been refunded as we stand by our 100% colour match guarantee and will refund if there are any issues.
Please get back in contact with us by email if you have any further problems.
Kind regards,
Sally

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I’m so impressed with Chipex! The paint is absolutely amazing – it matched my car perfectly and made my chips disappear completely. I was a bit worried at first, but the application was so easy to do at home and the results look professional. You honestly can’t tell there were ever any chips there. Highly recommend to anyone who wants their car looking flawless again without paying body shop prices!

25 August 2025
Unprompted review
Chipex logo

Reply from Chipex

Thank you so much for your positive feedback, Sophie!

Rated 1 out of 5 stars

Product not delivered

Product not delivered

17 August 2025
Chipex logo

Reply from Chipex

Hello Asvinkumar, we are sorry to hear that your order was not delivered. May we ask that you send us an email at info@chipex.co.uk so we can investigate where your order is and what happened?

Rated 1 out of 5 stars

It’s been 2 weeks and have still not…

It’s been 2 weeks and have still not received product despite paying extra for 3-5 day shipping, shipping was refunded but hard to rate a product if you don’t have it.

6 August 2025
Chipex logo

Reply from Chipex

Hi MIke! Thank you for letting us know, and we’re very sorry for the delay and inconvenience. We understand how frustrating this must be, especially after paying for expedited shipping. May we please ask you to contact us at info@chipex.co.uk so we can investigate this order and provide you a resolution?

Rated 2 out of 5 stars

Color didn’t match

The color didn’t match at all. PPSW for a Tesla is a pearl white and this color was Shasta white or a plain bright white. Waste of money

11 August 2025
Rated 2 out of 5 stars

I was sent a code for 15% off in a…

I was sent a code for 5% or 15% off in a email. I ordered the product from the email and it would not accept the code stating it to not be valid. My order was made from the email you sent the same day. I am now told there is a delay in shipping but it appears that is not your fault. Will see how long it takes to resolve and receive my product if I order again in the future.

7 August 2025
Rated 2 out of 5 stars

This is only touch-up paint

This is only touch-up paint, not spray paint, and it is not enough to cover even a slightly larger area. Very expensive as of touch-up paint. They also did not mention at the time of purchase that there would be duties to pay, so be aware of these hidden charges. In addition, their customer care response is slow and not very prompt. The clear coat is poor quality and does not work as expected. Never buy again

26 July 2025
Rated 1 out of 5 stars

I still haven´t received my order

I still haven´t received my order, only thing I got so far is a tracking number 6 days ago which remains in the same status in which FEDEX hasn't received the package from Chipex. I am very disappointed

26 July 2025
Chipex logo

Reply from Chipex

Hello Gerardo! We're really sorry to hear that you haven’t received your order yet, and we completely understand your disappointment. Could you please email us at info@chipex.co.uk with your order number? We’ll look into this right away and ensure your order gets to you as soon as possible. Thank you for your patience – and again, we sincerely apologize for the delay.

Rated 2 out of 5 stars

Paint is the same but the moment I got…

Paint is the same but the moment I got to step 2 to remove the excess gently, it changes the color and looks worse than before

30 June 2025
Chipex logo

Reply from Chipex

Hello Neto, we are sorry if this is what happened with your kit. We appreciate you bringing this matter into our attention. May we ask that you send us an email at info@chipex.co.uk so we can investigate on this and provide you assistance?

Rated 5 out of 5 stars

Awesome Cust SvcandProduct

Excdellent customers svc- I know the product is everything and more htan what you promoted- Kudos for sure!

6 July 2025
Chipex logo

Reply from Chipex

Hi there, Courtenay! Thank you so much for sharing your positive experience using Chipex. Glad to hear that you are satisfied with the service received from our team.

Rated 1 out of 5 stars

Extremely slow shipping

Don't know about the product; but the shipping to the US is terrible! 18 days have passed since I ordered, and I still cannot even get a report on where it is!

23 June 2025
Chipex logo

Reply from Chipex

Hello Bill, we are sorry to hear about the delay in shipping. We understand how frustrating this situation must be for you. Would you please email us at info@chipex.co.uk so we can check and investigate on this for you?

Rated 5 out of 5 stars

Highly recommended

i havent received my latest order, but the 2 cars I have repaired stone chips with have turned out great! Color match was perfect. Made my Tiguan look brand new. I have told about 10 people to buy from here, and all have been satisfied!

23 June 2025
Chipex logo

Reply from Chipex

Wow — thank you ever so much for your continued support and for recommending us, Alan! We truly appreciate it and are absolutely chuffed to have you as one of our valued customers.

Rated 5 out of 5 stars

Did not receive!!!!

Didn’t receive,but it was no fault of Chipex the fault was that of DHL the shipper. Great communication to get problem solved.

9 June 2025
Chipex logo

Reply from Chipex

Hello Shawn! We’re really sorry to hear that your order still hasn’t been delivered. That’s definitely not the experience we want for our customers.

Could you please send us your order number or the name and email used during purchase to info@chipex.co.uk? We’ll look into it right away and make sure this gets resolved as quickly as possible.

Thank you for your patience — we truly appreciate it.

Rated 1 out of 5 stars
Chipex logo

Reply from Chipex

Hello Alexys, we are sorry to hear that you did not receive an exact match. Would you mind contacting us at info@chipex.co.uk so we can check this for you? As we always stand with our 100% color match guarantee.

Rated 5 out of 5 stars

Ordering was easy and shipping quick

Ordering was easy and shipping quick. I haven't had a chance to actually use the product yet so can't report on that.

24 May 2025
Chipex logo

Reply from Chipex

Thank you for sharing your experience with the ordering and shipping process, Tricia. We're excited for you to try the product once you have the chance to use it!

Rated 1 out of 5 stars

3 weeks has went by with no…

3 weeks has went by with no communication on product being shipped

7 May 2025
Chipex logo

Reply from Chipex

Hello Andrew! We are sorry to hear about your experience, would you mind sharing more details about your order at info@chipex.co.uk so we can check on this for you? As this is not the level of experience we want you to have.

Rated 1 out of 5 stars

Order never received

I've ordered from Chipex for several vehicles and always got a great color match delivered reasonably quickly.
However, I placed an order on April 30th, got the order confirmation email and have heard nothing since.
I've tried contacting them multiple times and gotten no response.

@Chipex.
Thank you for responding here.
I actually emailed you again yesterday ( several hours before you posted here).
Still waiting for a response from you.

26 May 2025
Chipex logo

Reply from Chipex

Thank you for your feedback and for being a loyal customer, Kelly. We’re very sorry to hear about the delay and the lack of response you've experienced. This is not the standard of service we aim to provide. please email us again at info@chipex.co.uk, so we can urgently investigate and resolve your order issue. We appreciate your patience and hope to make this right.

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