Chloe’s Castles - Dirty, Rude and Late!
Chloe’s Castles??? More like Dirty, Rude and Late Castles! They turned up nearly an hour late for my daughter’s birthday didn’t even say sorry, told me they were told to get there at 1 instead of 12! When they finally did arrive the delivery guy had attitude with me when we were not being rude at all and then started arguing with my Dad about the positioning of the bouncy castle and saying it wouldn’t fit how we wanted it…which it did and he moved it like that in the end after having an argument with us in front of the kids! Once up we noticed it was dirty and had a load of dead grass in it and the hall garden did not have grass so we knew this wasn’t from us. I mentioned it when they returned and their response was it’s usually an outside bouncy castle and it was down when they last collected it, so admitting it wasn’t cleaned after they last hired it out which is a serious health and safety issue. The owner Craig loves to make excuse after excuse and doesn’t take any responsibility for any of my concerns, has ignored me for 2 weeks until someone emailed today (no signature on email) and offered me 30% discount of a next hiring as if I’m going to give them any more money for dirty equipment and rude staff. I obviously said no I want a partial refund and Craig the owner then messaged today telling me I interrupted his holiday and said they don’t offer refunds. Firstly if you dealt with it when I first raised my concerns your staff wouldn’t have had to message you whilst you were on holiday and secondly if your staff correctly cleaned the equipment and were given the right time then you wouldn’t have had to be contacted whilst you were on holiday! Such a rude man and the delivery guy! I highly recommend to STAY AWAY from this company unless you want an argument on your daughters birthday! Trading standards have been made aware of how they operate. I have photos showing the mess and screenshot of message of owner admitting they didn’t clean the bouncy castle, so disgusting. Do not hire from these people who clearly do not care.