Choice Cottages Reviews 224

Beautiful home, great location. Thank you for letting us stay xx

Very welcoming, comfortable, clean, well equipped. Lovely surroundings.

Lovely cottage with all the appliances you need. Great location, close to the village. Situated in a very peaceful setting

Excellent well equipped chalet perfect for two people and a dog. Chalet decorated to a high standard and well located for the beach, pubs and restaurants. Would definitely book again

This was a very comfortable cottage perfect for 4 of us. We had everything we needed and the house was beautifully clean. It was a really quick walk into Croyde.

We had a brilliant family holiday with our three young adult children without any hiccups. We will be back !

Great place to stay! Everything you need with children great location and great wash room for after a day at the beach.

A fully equipped bungalow with all the amenities you would need

Very comfortable cottage in a great location. Well equipped and superb kitchen and shower. Good garden for the dog.Parking a bonus. Made good use of Putsborough beach parking pass.Excellent food in the Rock Inn.

Fantastic cottage in the perfect location - would love to come again

What a perfect find! Great location in Ilfracombe to reach the beach and all amenities. Parking available specifically for the apartment. Wonderful hosts who provided a warm welcome.

Great place to stay.

Please be very aware that they do not update details of properties. The pictures(which looked amazing) and description of the property we stayed at were probably valid when taken many years ago but were very different to what was on offer after many years of being rented out.

Within an hour of arriving at our accommodation we were very disappointed. The property was dirty, damp and moldy. The basic necessities for cooking were missing or not working, no oven gloves and only one very dirty tea towel provided.
Also the outside patio furniture and barbecue was old, broken and rusty.
When I raised these issues with the property manager the first issue was address but the other completely ignored.
As a family that normally goes out all day then returns at teatime to cook and spend the evening outside on the patio at property we could not do this resulting in significant extra expense to ourselves to eat out

Also be very aware of the terms and conditions you are signing
When we complained (i will give anyone the chance to put right a mistake) they then referred to these to get themselves out of any responsibility for what they had sold us, and it states only £100 as maximum compensation which is a joke when you've paid thousands of pounds to rent a property

Our annual family holiday which we looked forward to every year was far from perfect as it normally is.

We will NEVER be using Choice Cottages again due to their complete lack any any customer care.

UPDATE
after their response where they have again tried to dismiss responsibility.
The property was not suffering from general wear and tear (that you expect and accept) it was suffering from long term neglect by owner
The property manager did sort out the first issue by sending out a cleaner the following day, (but the property should have been cleaned between guests properly, bins where not emptied and and carpet was covered in dog hair) but he then didn't respond or reply to the other issues raised and you specifically quote not to contact choice cottages during your stay but to liaise with the property manager so yes we could only bring them to your attention on your feedback form after our stay.

It impacted our stay because we couldn't use the kitchen to cook proper meals (which we normally do) so had an added expense of eating out and buying takeaways which we expected some compensation for as the cottages on your website was listed with a fully equipped and functioning kitchen which it did not have.

We have been hiring out a cottage every summer within Cornwall & Devon for over 20 years and this is the first time we used choice cottages and the first time we have ever had to complain.

The accommodation was excellent. The property was furnished to a high standard and the location was great midway between the village and beach meant it was just a short walk, via a path to both. On the downside the internet was a little flaky and as this appeared to be the source for the TV it did make both the TV and general internet access a little unreliable.

Always an efficient service from Choice Cottages

Prompt and clear communication at all times, and property was a reasonable price in comparison to others, and in a good location near Croyde Bay.

Great place to stay, well designed interiors to make the most of the space - coastal theme. Kitchen very well equipped for self caterial. Great restarants nearby. Location right next to the Tarka Way was perfect for our cycling adventures, with great bike storage in the outbuilding on the bike hangers. Location was so peaceful, wonderful for walks and beach times.
A cosy place either in summer or winter.
Hosts very responsive.

We had a lovely stay at Norma's Cottage during the August bank holiday. The house is absolutely gorgeous, very comfortable, has a cute little garden and a great bath! It is equipped with everything one could need for a 5 day stay, including lots of kitchen equipment. It was very quiet so we slept really well! The final touch was arriving to lovely breakfast for the morning after, scones and cream and jam and milk in the fridge, also french press coffee. That made our day!
We also really enjoyed reading about the history of the house and the property manager was very helpful at answering all our questions straight away.

We loved staying at the little cottage in Ilfracombe. Location was great for access to the beaches and the wedding venue. Great communication from Choice Cottages though we didn't have any issues.