Choice Home Warranty Reviews 

61,316
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 9,836 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and sales representatives for being exceptionally courteous, knowledgeable, and helpful during the signup process. Consumers also appreciate the prompt online scheduling, noting that professional technicians arrive on time and successfully resolve home appliance issues very efficiently. Some reviewers were not happy with claim denials and unexpected out-of-pocket costs required to complete repairs. People frequently mentioned experiencing very long wait times for technicians during extreme weather and difficulties with customer service responses. Others noted that certain contract terms felt vague regarding what is actually covered by the warranty.

What people talk about most

Service

Customers had ambiguous experiences with service, noting both prompt support and significant delays. While... See more

Staff

Consumers find staff to be positive, highlighting that technicians and representatives are consistently... See more

Claim

People report ambiguous experiences with claim processing, highlighting a wide divide in customer... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many reviewers reported severe... See more

Warranty

Clients share ambiguous opinions on warranty. While some reviewers are very pleased with their repairman and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, what needed to be done with my electrical problem wasn't covered and the claim was denied. Fortunately, the contractor that came out to my house was able to fix it, but I had to pay out... See more

Rated 4 out of 5 stars

User CHW for second time. It took more than 2 days to get a technician again the second time and then a long wait to get them.out to fix my AC problem and in 100 degree heat, it was brutal. I wish Cho... See more

Rated 4 out of 5 stars

I had zero contact with the home warranty. But the request was expedited quickly. I liked that they used the same electrician that they assigned last time I had an issue. DLC Electric was great to w... See more

Rated 3 out of 5 stars

You said you saw the claim I made about my ceiling fan however I have not heard any other thing. No appointment by repairman or anything about fixing my problem. I am pleased you acknowledged the c... See more


Company details

  1. Insurance agency
  2. Financial advisor

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

61k reviews

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3.9

All reviews

(61,316)

9,746 reviews in the last 12 months

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Rated 2 out of 5 stars

I called in about an AC problem

I called in about an AC problem. You scheduled a Tech to come out two weeks later when the outside temps were 100 and above. When I talked to tech he said it was not his scheduling but yours. Not happy about this as I am a 73 year old handicapped person

31 July 2026
Rated 2 out of 5 stars

Technician from Winston Garage Door LLC…

Technician from Winston Garage Door LLC provided by Choice Home Warranty, had given an estimate for Gatage door few parts costing me will warranty $919.00.
New garage door opener with insulation I checked with two other Garage door repair company replacing whole same kind of unit cost me only less than $700.00.
This is the total rip off from the Winston Garage Door company provided by Choice Home Warranty Company!!

20 August 2026
Rated 5 out of 5 stars

Carlos was outstanding

Carlos was outstanding. Professional but very friendly. He had a great smile and made me feel comfortable. I went ahead and bought a second policy on my parents house. He was very instrumental in doing that. Thanks for the great service

22 August 2026

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