Choice Hotels Reviews 

Quality In - Orléans, Ontario - Room 320 Sept 8th- 10th 2025.
Awful down hotel - especially the down marke room…bathroom sink won’t drain, toilet not functioning, broken hair dryer, filthy bathtub-black mouldy grout and clearly never attended to - for years… 2 nights $
450 ( including a pretty downmarket breakfast too… eggs and garlic kilbasa? ) certainly not cheap and especially expensive for the awful offering!

firstly got the price wrong, then cancelled our booking without notice saying fully booked. shocking

We joined the Choice Privilege Program hoping to accumulate points for a free room. We did not vacation for several years as we were building a business. We traveled across Quebec and the East Coast of Canada for several weeks. The room in Quebec and in Prince Edward Island were dirty, musty and had not been updated in several years. A tour bus of travelers were put in the new rooms while we were put in the old section of the hotel. When we checked the status of our account we were told that the our points had expired ? I was further told that they were sorry but there's nothing that can be done. We will never use this program again and I would suggest utilizing that you look elsewhere for accommodations.

STOLEN LUGGAGE AND HORRIBLE SERVICE at ECONOLODGE located at 460 East ST GEORGE BLVD in UTAH.

My suitcase was stolen on August 5, 2024, the same day I arrived at the HELL EconoLoge motel located at 460 East ST GEORGE BLVD in St George in UTAH. There was terrible lack of safety. When I checked in, Nick, the mean manager instructed me to put my luggage by the back office of the motel. My assigned room was on the second floor and there was no assistance. Nick never offered to keep the luggage inside the office nor in a storage around the motel. The burgundy suitcase disappeared without a trace. The only people who were around the back area were the Indian 's four family members. When I reported to Nick about the looted suitcase, he did not care. Instead, he ordered me to leave the motel despite the fact that it was extremely hot on August 6 in St George(108 degree heat). The Check in with the rude Indian manager was horrible. Nick, was unprofessional, unwelcoming, disdainful, and dishonest. He discriminated against me and treated the other guests with respect. in addition, Nick's wife, his 4 family members and his housekeeper working with him had NO customer service either. They were all extremely unfriendly, discourteous as well. Before my trip, I had called the motel twice to make sure I could stay there for a week and the Indian agreed and told me that it will cost $403 for the week. However, as soon as I walked in the motel, Nick was extremely disdainful, condescending and disrespectful. The next day, Nick wanted to recheck my ID again and demanded I gave him my bank card so he could write the card number down even though he made me scan it 3 times for the same transaction.
I asked him if I could pay with cash or use another prepaid visa gift card, he refused. This was a terrifying experience I had at Econolodge. I am requesting the refund of $54 and the stolen suitcase.

KN

On the hotel website, it shows a room from a different hotel. The room we were assigned didn't have a functioning toilet. Contents wouldn't go down after 7 flushes. We had to request/demand a different room with a working toilet. It wasn't offered to us. The room itself was in dis-repair. I have photos to show this. The pool hours were restrictive to paying customers enjoyment. The worst part of the stay was the toilet!!

We stayed at the Comfort Inn in Cedar City last week. We were never sent a survey to give feedback on our stay and feel that feedback is required.

Our room keys did not work because the battery in the locking mechanism failed. It took the night clerk an hour to get us back into our room because he was the only one on duty. He was a champ, but had to provide a cot to someone, had to check in a group, and he had no backup.

The day person replaced the battery because the maintenance man was off and the maintenance cupboard was locked. The first battery she tried lasted for an hour then stopped so she had to replace it again. She was a champ.

Maintenance should be replacing batteries on a schedule so they never fail. They should never be replaced only as needed. Rooms should be checked by maintenance regularly. Our sink did not drain. The faucet in the bathtub was not attached to the wall. The A/C was very noisy. There was no one to tell.

Housekeeping needs to be more thorough. The same white crud was on the carpet in the hall in front of our room for all three days of our stay.

The night clerk should have someone else with him at least until about 11 pm. When he is away from the desk he should have a sign to put on the counter so we know what to expect. He should also have a uniform of some sort.

The beds were comfortable, the pillows were beautifully soft but did not smell fresh.

On July 22 at 3:07 PM, I called +1 (800) 300-8800 and was assured that I would receive a full refund. I was promised that a manager would call the next day to confirm this. This issue arose because a Choice agent mistakenly made my reservation for July 18-21 instead of August.

On the afternoon of July 23, I called back since I had not heard from the manager yet. A very helpful representative sent emails up the chain detailing my situation. They indicated that if the recordings of my calls were reviewed, it would confirm that I was promised a full refund. However, the email I received from Choice blamed me, saying that I was a no-show, and stated they would not issue a refund. They also ignored my request to review the call recordings.

Although I had rebooked my reservation for August, the lack of professionalism displayed by the supervisor has led me to decide to stay at Hilton instead and cancel my Choice Gold Membership. Additionally, many of Choice’s properties are becoming outdated, and poor customer service like this only makes it harder for them to remain competitive in an ever-changing market.

I booked through the app and was double charged twice on two separate nights at two different locations!!! This is a common complaint and is not an accident. The app says "server error. Please resubmit." When you resubmit your credit card is charged again. If you call the front desk number displayed by the app, you are routed to a Phillipine call center and have to ask for the actual US front desk.

This review has to do with the Corporate office for Choice Hotels Canada!
I have been a member of Choice Rewards for over 20 years and they are getting so greedy and chincy at the expense of the Customer.
Just to name a couple of examples: 1) they are running a contest right now where if you stay 2 nights they will supposedly give you 8000 Choice rewards points so you can purchase a gift certificate valued at $50.00.
So I sign into the Choice hotels website and it doesn't show this offer at all which is very misleading to say the least!
What they do show is that you can purchase
a $25.00 gift certificate for 8,000 points; so what happened to the $50.00 gift certificate offer? So I call Choice Rewards about this and the guy tells me: I can give you that offer over the phone! They only say this so they can't be charged with misleading advertising!
2) so I stay 2 qualifying nights and they only award me 7,599 Choice points instead of the 8,000 Choice points! So I call them on this and I get some BS story that they will give you between X # of points and 8,000 points! So I tell the customer service guy that I was shortchanged by 401 Choice points and he refuses to give me these missing points! TALK ABOUT NICKEL & DIMING THE LOYAL CUSTOMERS!
CHOICE REWARDS IS NOTHING BUT A BIG SCAM! Years ago you could get one free night if you stayed 10 nights. Those days are long gone!
I think that a lot of Choice Rewards customers are realizing that Choice Rewards IS NOTHING BUT A HUGE SCAM!

My advise to you is to take your hotel business elsewhere and BOYCOTT CHOICE HOTELS!

Although No one is the owner of this choice hotel Trust pilot account, I just made this to make everyone aware.
I made booking online through booking.com and stayed in the comfort inn hotel Marina (14-19 April 2025) book ref 4821220210, while check out, I asked about the payment and Paid in the facility and they informed me that the booking fee will disappear after sometimes. Surprisingly, the creditcard statement Charged me twice, before check in and after checked out. Several email and phone call reveal no one responsible Neither Booking, Comfort inn Nor Choice, however creditcard company confirm that the fund is requested from Comfort inn for Both occasion. And I requested investigation through creditcard company for unresolved situations.

I stayed at the Country inn in Onterio Ca. I would not recommend it to anyone. Upon arrival i was asked to stay in a different room than the one i Booked, if i wanted the a different room i would have booked the other kind, she didnt say why she wanted to put me in it but im guessing from all the kids around and the ones playing football outfront in the parking lt they needed the one I booked, I overheard something about a soccer tournament or game. I took the smaller room just so i could get into it i just had driven 6.5 hrs in LA traffic. Was exspecting to hear the kids all nite because i did hear them in the hallway for awile but i didnt after about 10pm. The place is not a quility place in my opinion, there was alot of broken tiles on the floor in the lobby area and i also noticed quit a few in the at the elevator entrances. My room had a funky smell but not enough to try and hassel another room, i got use to it. There was multiple broken/cracked tile in the restroom as well, the scary part was the crack in the rimm of the toilet, as i sat i was crazy nervous that it was going to collapse and id get all cut up from it, could you imagine calling for help (if i could get to the phon) and have to have people come to me from the toilet collapse. The bed wasnt bad pretty comfortable i guess. Over all from the lobby then my room didnt have a good clean feeling. The breakfast the next morning was gross, water eggs and rubber sausage, should have opt for the dry cereal but didnt typical 2 star hotal breakfast. Was a little nervouse because all the parking in the front was full so parked in back and there was a several homeless people around so bit nervous from that. I real problem i had was there "policy" I had booked my stay for 4 nights for work though rewards on my credit card and paid for it, I got my work done early and was checking out 2 days early so the night before i left i asked about it and was told no problem they would refund it to my card but I had to do it through my card which i did and called them, The lady called the hotel to verify and the lady said no problem but had to do it through the hotal manager and had to call after i checked out. Exactly what I did but guess what NOW its not the policy to refund if i leave early, after i was told it was no problem. My credit card travel talked to the Manager and same thing, so now aftr i check out and they can rebook my room to somebody else and get the revenue twice because I left early and no refunds for me. DIRTY CROOKEDD & DISHONEST. The manager could have worked with me on it because i will be returning to area in a month but insteed wanted to be hard nose. So now they will loose the revenue from my next trip to area and the neg review here and other sites and all the pepole im in contact with in my travels and friends and family, They loose MUCH more than if the would have worked with me or just refunded they days I didnt use, VERY poor "Policy" and management, Ther are multiply other better scale Hotels in the immediate area that will get my future and friends business. I really wish i would have takin pics but didnt think of it till after.

My room deposit was never returned. $200 taken and not paid back

I went out of my way to stay at Choice Hotels for around 5 years for their "stay twice, get a free night" program. A few times, I got a free night but there were enough times where there were various reasons not to reward the free room that I finally gave up and now avoid them.

I booked one particular night , they send me a confirmation for another, absolutely different day!!
the "hotel" I've got was a sort of Motel 6 for an overblown price. These are SCAMMERS!
avoid if you can.

I made a mistake with the specific weekend and called to request a modification. Not a refund, just alter the dates. They refused. The gentleman I spoke to was extremely pleasant but was adamant his hands were tied. I called the front desk of the actual hotel and they were very happy to switch it for me at no additional cost. Phew.

I booked a room in Santa Rosa. Two weeks later I received a cryptic email stating that Choice Hotels sold the hotel, that they don't know who they sold to (I am not making this up: "While we don’t know the new name of the property..."), that they don't know the status of the reservation and that they will NOT issue a cancelation. I spent 45 minutes on the phone with various Choice Hotel agents who were all very unclear on what will happen now to my reservation and charge. This is beyond unprofessional behavior. What a waste of my time.

I've left reviews, contacted Choice Hotels, and done a BBB complaint. They have ignored everything. They will not refund me for my terrible stay in April. Many things were wrong with the room but the worst of which was the bed bug bites that developed and were all over my body. Their website promises a response in 24 hours. It's been a month and nothing. Someone quickly responded to my negative feedback to their survey then vanished after I said an apology was not sufficient for this severe issue. After waiting weeks and sending follow up emails with no reply, I used the contact us form on their website that promises a response in 24 hours. I looked at their BBB complaints and numerous ones mentioned bed bugs. Stay away from this chain! They are awful and then ghost customers. I have pictures of my bed bug bites and have offered to send them to multiple people at the company. They would really rather lose a customer than just refund less than $200. Nasty and stupid company.

I tried booking a room over the phone and they charged me for hotel points that I never received- saying my card declined.

They have not reversed the charges. They ran my credit card for $288.40 three times.

I used to travel a lot. And I stayed at choice motels all the time. This is my first time-traveling in a long time. I stayed at 4 different places. Only one place was really good. The first place lost its power, which was not their fault. The third place was so dirty. I wouldn't even take a shower or eat the food. Even though they had high ratings of 4. The fourth place I stayed 2 nights. After the first night I requested to be moved to a new room. The air conditioner was not working and making lots of noise. That kept me up half the night. The vinyl floor with sticky. The shower was dirty. And I just so happened to look under the bed. I took photos of what I saw. Don't look under the bed. You will not like what you see.

Beware: My Room Was Robbed – No Help, No Security, No Accountability

I stayed at MainStay Suites Las Vegas Convention Center (3045 S Maryland Parkway) in May 2025 and had one of the worst hotel experiences of my life. My locked hotel room was broken into sometime between Saturday evening (around 6 PM) and Sunday morning (9 AM) while I was out with friends attending a concert.

All of the following was stolen from my room: • My green card • 8 bank cards • $2,000 in cash • 2 luxury handbags (~$2,500) • Balenciaga sunglasses ($500) • Jewelry box (~$2,000) → Total estimated value: over $7,000

Even worse than the theft was how the hotel manager handled it: • He refused to check the CCTV, claiming it “wasn’t working” • Wouldn’t file an incident report or escalate to anyone higher • Said theft is the guest’s responsibility • Refused to show electronic key card logs for the room • Was rude, unhelpful, and dismissive throughout the process

This is extremely concerning because I had lost my room key earlier that day (05/17/25), and the same manager issued me a new one. He knew my room number and also knew I’d be out all evening. The room had no safe, no security protocols, and apparently no functioning surveillance system.

I filed a police report and contacted Choice Hotels Corporate but I want others to be aware: this property is unsafe, the staff is unprofessional, and there are zero protections for your belongings.

Think twice before staying here — especially if you value your safety, security, or belongings.