Chowbus Reviews 44

Order through a app for a medium sized restaurant chain and the order was processed through chowbus.... My goodness they tacked on an additional 10% in fees and took a 25% tip which is fine I guess as long as it goes to the merchant and when I talked to the merchant they indicated they don't see any of that

so essentially this company added 35% to my order and kept it all for themselves

just straight up grift and thievery My god no shame

I WOULD GIVE THIS COMPANY 0 STARS THEY SUCK THEY STOLE MY MONEY AND NEVER RESPONDED TO ME

The restaurant (yogis grill) said they Never received the order. Now I have to go through the LONG ASS PROCESS OF REVERSING $24 on my credit card. NEVER USE THEM

I wish I could give zero. Terrible service + hidden fee.

I made a pickup order via google map order today(by default Chowbus service)and arrived 1min earlier than the estimated ready time. But it wasn’t not even made yet. I asked if the restaurant can cancel my order. She said she was not able to do it. And I was not able to do that on my end as well!!!

And I realized that the price was also higher and 5%transaction was charged…

I will never use their service anymore.

Terrible service, full of scam, over 30% delivery fees, and with many hidden fees without being disclosed until you are charged. I would give it 0 star if I could! Stay away from Chowbus - I will never use it again!

I ordered from chowbus last month for delivery from a good restaurant and it was pretty good but when I ordered this time I didn’t notice that I ordered pickup instead of delivery. When I contacted them they’re telling me that they no longer do delivery services!! I don’t even have a car so I’m now asking friends if they can pick up my food for me. And get this, on the website, right next to the customer service section it was the driver service section and their telling me they don’t have deliver services anymore.

Food was ok. The app takes forever to load.

They can only give you a 90 minute window even after the food has been picked up. It's pretty ridiculous.

Ordered for pick up. Store never received. Ended up being a donation for Chowbus?

Chowbus is a very nice asian restaurant and serves asian food very good.

Do no use this place! They steal your money and will not pay it back. They do not believe in a telephone for someone to call them to complain. They do not respond to your chat messages. Absolutely the worst!!!

I AM A DRIVER AND TOO MUCH FAVORITISM/DISCRIMINATION IS SHOWN. I HAVE ALREADY HAD SEVERAL BAD EXPERIENCES AND IT HAS ONLY BEEN 2 MONTHS SINCE I STARTED.

I recieved two conflicting and delayed pickup times from chowbus that were 52 minutes apart from each other and so I waited over an hour (exactly 1 hour and 17 minutes) from the time I placed my order which originally said I would have to wait 25 minutes.

Like others, I'm very frustrated with their ridiculous delivery times. 2.5 hours for a 20 minute drive is unacceptable.

Awful experience with customer services. I've been a victim of fraud using Chowbus and customer services just ignored me after I told them about the issue. The transaction was still pending when I got in touch so maybe with some quick action it could have been resolved - but received no help at all

First time I was excited to order from here as it had Asian restaurants I didn't see before, offering delivery. But that was the exception. My wait time updated from an hour wait to 2 hr wait . I got 30 more minutes. I looked at the map and see driver is at a grocery store... I guess he had other errands to run..will never ever use this again. 2 hr wait for food, when restaurant is 15 minutes away. And the driver is doing their personal shopping while I'm guessing my food is getting cold in the car.

Don't work for this company customer service is bad and play to many games and will adjust your tips they took 20 dollars from me. I call the Manger and no response.

BEWARE! Glitchy App, Bad customer service, won't do even an in-app credit back to Chowbus on order never received. We ordered delivery like we did many times before in Chowbus app, app has always been glitchy, this time they show me restaurants both with 5 miles and over 10 miles ( they have long distance delivery). I made sure I entered my address correctly on top and it says "Deliver to", and search for the cuisine, then proceed to order from a restaurant. Then, as the time goes by, I didn't receive the delivery, chat with chowbus and the customer rep was like a robot repeating same crap to brainwash customers, first telling us our order is now a pick up, and blame it on us making a mistake for what their glitchy app did. We never picked up the order, it was way too far with traffic. Again, I did not choose "pick up" , we entered address, it says "Deliver to", then the restaurant came up in search, we ordered... And, there was also no clear confirmation when placing the order clearly showing if it was a pick up or delivery. To be courteous, knowing sometimes mishaps happen with the app, we asked for an in-app credit to make sure this money will goes back to Chowbus later. It's like giving your client a free meal for bad experience. But, service rep keep saying no and keep arguing that they cannot cancel because it is a pick up order, then, blames customer again and keep saying they cannot see any glitches on their end ( check their app store reviews, app issues all the time.). Asked us to provide screenshots knowing glitches are random... Also, they can see how many times I've ordered with them before without a fuss, and they are willing to lose a long time customer over $150ish. Since they blame the customer for their garbage app, and said they cannot do anything about it, only the restaurant can issue a refund, then what's the point of Chowbus? That means Chowbus is useless as a platform. AVOID Chowbus!!! Save time, money and trouble... There are a lot of good platforms out there. Chowbus's drivers also never follow instructions.

I should have checked all the negative reviews before trying ChowBus. Yes, you will get spoiled food delivered to your door and customer service doesn’t care. I pre-ordered dim sum with a 5-8pm delivery window. Other services like Caviar or Uber Eats would send the order to the restaurant right before intended delivery. At 1 pm I get a notice that my food was being prepared and thought it very strange. Why prepare food hours before it’s supposed to be delivered? After work at 5pm I called the restaurant and they said the driver picked up the food between 3-4pm. The order arrives at 8:30pm spoiled, cold, and leaking. Needless to say the entire $50 order went straight to the garbage. I contacted their customer service and all they did was issue a $5 credit for my food being slightly late and forward my comments to their team to make future improvements. They ignored my requests for a full refund back to my CC. So you’re saying it’s ok to put people’s lives at risk by delivering meat that has been sitting in conditions where disease growing bacteria grow best for at least 5 hours? 41-135 degrees is the danger zone and the order arrived at 80 degrees. Even for a so called “long distance” which was never indicated on the app, it doesn’t take 5 hours to drive 5 miles. Order at your own risk if you want to get serious food poisoning and terrible customer service. This company routinely violates health codes and doesn’t care.