Christopher Plumbing Services Ltd Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, noting that engineers arrive promptly and resolve emergency plumbing problems quickly. Many consumers mention that appointments are scheduled accurately and communication remains clear from the initial phone call onwards. People also appreciate the transparent pricing structures and detailed quotes provided before any work begins, avoiding unexpected costs. Reviewers consistently highlight that staff members are polite, extremely knowledgeable, and always leave work areas clean and tidy. Clients state they will continue using these reliable services for all future maintenance needs and recommend them to others.

What people talk about most

Service

Clients share positive opinions on service, noting that everyone from start to finish is professional,... See more

Staff

Customers had positive experiences with staff, highlighting that everyone from phone support to field... See more

Price

Reviewers mention positive feedback about price, highlighting transparent and fair quotes with no unexpected... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the standards of work... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to Christopher Plumbing Services (CPS) about 3 years ago after frustration of years of plumbers who failed to return calls or turned up late etc. CPS always do what they say they will do i.e. tu... See more

Company replied

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

Another great service by Christopher Plumbing. They thoroughly cleaned and serviced the boiler as well as the Magnetron (filter). They also detected and fixed a leak in the gas pipe after the gas mete... See more

Company replied

Rated 5 out of 5 stars

Very good. I've had other plumbing done by Christoper Plumbing over the years and always been pleased with the service and the end results. I had a toilet cistern replaced by Brian a few weeks ago and... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Renovator
  3. Gas engineer
  4. Gas installation service
  5. Central Heating Service
  6. Water softening equipment supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(277)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class

Always turn up when they say they are going to and they do a very good job.

18 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you! We endeavour to provide a consistent ‘first class’ service so it's rewarding to receive this 5-star review from one of our regular customers (eight years).

Rated 5 out of 5 stars

Very pleased again 👍

Very pleased again with the service from Christopher Plumbing in Basingstoke. This was the second time we used them and they were first rate each time. This time it was to trace a leak in the bathroom ceiling and Ben was super efficient and effective at finding it and providing pics for evidence for the insurance. Thank you!

13 October 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review, we're delighted you have been happy with our service on both occasions.

Rated 5 out of 5 stars

Blocked toilet fixed

Brian the plumber turned up on the dot. My toilet was blocking and once clear, it took thinking out the box to improve the situation. He tried a couple of options. He was really helpful and thorough. Took 3 hours and all clean and tidy. Would definitely recommend him .

6 October 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your review and for recommending Christopher Plumbing Services. We know we can rely on the skills and experience of our engineers!

Rated 5 out of 5 stars

I have used Christopher Plumbing for…

I have used Christopher Plumbing for some time now and am very happy with their efficient service. I particularly like the fact that they always answer the phone immediately. On a non urgent appointment I get an hour window for them to turn up which has been met 100%.
My most recent experience was an emergency which occurred on a Friday morning and despite a full schedule they promised to come out at some point that day. In fact they arrived and fixed the problem by lunch time!

26 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this glowing appraisal! We're delighted when customers share a review that highlights the excellent level of service we endeavour to provide as standard.

Rated 5 out of 5 stars

Excellent service

Excellent service and Christopher is very helpful providing advice and recommendations prior to any works

26 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for complimenting our service, your review is much appreciated!

Rated 5 out of 5 stars

Good job as always

Used Christopher plumbing a number of times over the years. Always turn up when they say , tidy and do a good job. Quote is always detailed so you know what you are signing up for up. Not the cheapest but you get what you pay for. Changed a power shower for a mixer shower when we had a heat pump installed. Required a lot of messing around and cutting the existing tiles. But ended with up with a real good job.

24 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this detailed and helpful review. Some jobs can be a little more challenging but we endeavour to provide the best outcome! We're pleased you are happy with the completed work.

Rated 5 out of 5 stars

Used Christopher plumbing services for…

Used Christopher plumbing services for years. Always had punctual, polite service. At a good price.
Want the best you can’t go wrong with Christopher plumbing

23 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you - we're always pleased to receive a great review from one of our regular customers.

Rated 5 out of 5 stars

Fantastic service from a local business

I have been using Christopher Plumbing for just over a year since moving into my current property. They were recommended by my neighbour. They have carried out several jobs for me including servicing my boiler. I am very pleased with the service provided and will continue to use them for all my plumbing needs. Friendly service both on the phone and in person with jobs completed to a high standard and final price always as quoted. Highly recommend.

24 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review. We're particularly pleased that you are happy to recommend Christopher Plumbing Services after your neighbour recommended us to you.

Rated 5 out of 5 stars

Excellent and trustworthy company

I have used Christopher Plumbing for several years now. Their staff are polite and efficient, and their work has always been of the highest quality.

10 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you! We endeavour to provide a consistently high level of workmanship and customer service and we're proud to have so many long-term customers as a result.

Rated 5 out of 5 stars

Experts, efficient and on time.

I have used Christopher Plumbing for a number of years and continue to book our annual boiler service and odd jobs due to their great customer service, efficiency and expertise. This year was no exception, we had a few leaks on various pipes - the work was scheduled and carried out efficiently and stress free. We have a very busy lifestyle so working to accurate timings are important for us. Christopher Plumbing was great once again.

10 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit this very detailed review and for continuing to use our services, it is much appreciated.

Rated 5 out of 5 stars

Friendly, thorough, trustworthy, efficient, tidy and respectful

We’ve used Christopher Plumbing several times now and each job was promptly quoted for and completed. All of the team are friendly, thorough, trustworthy, efficient, tidy and respectful and I don’t hesitate to recommend them.

8 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share this lovely review!

Rated 5 out of 5 stars

Always use Christopher plumbing in my…

Always use Christopher plumbing in my home, In my experience they have always arrived on time if not earlier than stated, never a mess and always fun and polite, would recommend to anyone!

5 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for continuing to use Christopher Plumbing Services and supporting us by taking the time to submit a great review!

Rated 5 out of 5 stars

Great company

Great company, turn up on time, neat and tidy work. Very friendly plumber. Second time using this firm would recommend.

2 September 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for another 5-star review and for recommending Christopher Plumbing Services.

Rated 5 out of 5 stars

Professional services at affordable prices

Thank you for installing my replacement new shower promptly, under budget and professionally. CPS were helpful and informative when attending to deal with my initial problem shower and equally professional when installing the replacement.

25 August 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your experience and supporting us via this great review, it is much appreciated.

Rated 5 out of 5 stars

Always very efficient

Always very efficient, good communication and jobs done to a high standard. Christopher Plumbing Services have been servicing my boiler for many years and never disappoint.

27 August 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this excellent review - it highlights aspects of our service that help us keep regular customers year after year.

Rated 5 out of 5 stars

Excellent service.

I've used Christopher Plumbing services on several occasions. It is reassuring when you find a trade company that is reliable, timely, gives accurate quotes and delivers a quality service from friendly and efficient staff.
This company has all these qualities.

11 August 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share this first class review. We hope your comments will help reasure other potential customers that Christopher Plumbing Services would be a good choice when searching for a local plumbing/central heating company.

Rated 5 out of 5 stars

Toilet fixes

The job was to repair one toilet and replace another. Both jobs undertaken with skill and care. Plumbers arrived on time and worked through the tasks thoroughly and efficiently.

7 August 2025
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for submitting a 5-star review. We know that the way the service is provided is important to the customer, even if the job itself isn't the most glamorous!

Rated 5 out of 5 stars

Invaluable swift and efficient service again

I regularly engage Christopher Plumber Services to help me with my plumbing and heating needs. Once again Chris was swift to offer me advice (even on a Sunday evening) and Martyn attended equally swiftly the next day to attend to an intermittent boiler sensor issue and a small plumbing one. Their support is particularly invaluable to me given my physical disability. I would happily recommend them and will have no hesitation in seeking their help again in future.

4 August 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

James, thank you for continuing to use our services and for taking the time to submit another review - up-to-date reviews from regular customers provide reassurance that we provide a consistently high level of service. Thank you, we appreciate the support!

Rated 5 out of 5 stars

I had the need to use Christopher’s…

I had the need to use Christopher’s services three times in the space of a week for various works, each time the job was carried out effortlessly and efficiently. I had three separate guys for each hob and they were all professional and courteous, and didn’t leave a mess after them. I can’t speak highly enough about Chris’s team. Thanks

14 August 2025
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for praising the Christopher Plumbing Services team via this review and in particular, for highlighting the consistency of service provided by the engineers attending the different jobs.

Rated 5 out of 5 stars

Annual Boiler Service

Engineer arrived at the time appointed and carried out the annual service of our boiler efficiently and politely. This is the 3rd year in a row that we have used Christopher Plumbing Services. Excellent

28 July 2025
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for submitting a 5-star review and for continuing to use Christopher Plumbing Services for your annual gas boiler service.

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