Christopher Plumbing Services Ltd Reviews 257

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and high quality, often highlighting the prompt response times for inquiries and urgent situations. Many people appreciate the clear and transparent pricing, noting that costs are explained upfront with no hidden fees. The staff is frequently described as professional, knowledgeable, friendly, and polite, with many consumers commending their tidy work and helpful advice. Customers also value the company's reliability, with plumbers arriving on time and completing jobs to a high standard. The overall consensus is that the service offers excellent value, making it a trusted choice for various plumbing needs.

What people talk about most

Service

Customers had positive experiences with service, consistently praising its reliability and efficiency.... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers describe the team as... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the clear and transparent... See more

Response time

Clients share positive opinions on response time. Many customers praise the immediate and quick responses to... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

We have used Christopher Plumbing Services multiple times over the last 6 months and the whole team are fantastic. Professional, knowledgeable and get the job done! We are so happy with our new bathr... See more

Company replied

Rated 5 out of 5 stars

I recently used this plumbing service and was very impressed with the overall experience. They responded promptly to my enquiry and were able to schedule the work quickly. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

Had new bathroom and kitchen taps fitted since both were old and dripping. The pipes and valves leading to the taps were less than optimal and this was much improved. I have used Christopher Plumbing... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Renovator
  3. Gas engineer
  4. Gas installation service
  5. Central Heating Service
  6. Water softening equipment supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fix cistern

Came out at short notice (<2hrs) to fix a broken cistern. We had isolated water supply and sourced part so job completed efficiently.

1 December 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit this review. We hope you will use our services again in the future if necessary.

Rated 5 out of 5 stars

Rapid response to our request for help…

Rapid response to our request for help and a successful resolution of the problem.

1 December 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this 5-star review, it's much appreciated. We're pleased we were able to assist with the boiler/central heating problem.

Rated 5 out of 5 stars

Top quality company

Always answer your call. Always arrive on time and work is to the high standard expected. Clean & tidy workers and all staff I've dealt with are courteous and friendly. Correct and helpful advice given by staff. Highly recommended. Have used 4 times this year for maintenance,modifications and a fault.

17 November 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit this helpful review. We're pleased you've been happy with the services provided and that you have continued to use Christopher Plumbing Services.

Rated 5 out of 5 stars

Just had our boiler serviced by…Christopher Plumbing

Just had our boiler serviced by Christopher Plumbing, have to say very impressed, from the booking which was emailed straight through to me, the text reminder and the efficiency of the very pleasant gentleman that did the service. Not only was he on time, he explained what he had done, which was a very comprehensive service. Would recommend.

23 October 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this very complimentary review recommending our services. We're pleased you were impressed by the whole process, from responding to the initial enquiry through to full boiler service.

Rated 5 out of 5 stars

Great Reliable Service

Professional, reliable & efficient service to fix a leaking pipe. From the call to Chris through to Alex the plumber who was polite, efficient & tidy. Job completed to the highest standard. Ist time customer. If I need a plumber again I know who to call.

12 September 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you - another great review from a satisfied first time customer!

Rated 5 out of 5 stars

Cost effective no fuss plumber

There is always someone to answer the phone, their plumbers who can react within a few days, arrive on time, assesses the job, agrees a scope and gets on with the repair in a timely and professional way. This was my first use of CPS and next time will call them first.

20 September 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this helpful review. We’re always pleased when a new customer shares their positive experience and plans to use our services again in the future.

Rated 4 out of 5 stars

Great customer service!

Great customer service from the staff at Christopher Plumbing Services, especially Chloe in the office, Chris the owner and Alex, the plumber, who fixed my bath tap which had caused a leak through my ceiling. Will definitely use again. Really professional, polite and above all, they respond quickly to messages if they’re not available to take your call.

25 August 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this great review! It truly is a team effort and it's rewarding to know you would use our services again.

Rated 5 out of 5 stars

A great job

Arrived on time to replace tank in loft. Work completed under budget despite difficult working conditions (cramped and hot). A great job.

16 August 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

We're delighted to know we have another satisfied customer. Thank you for taking a moment to share this review.

Rated 5 out of 5 stars

Great service

Great service. Brian (Plumber) went above and beyond to solve the problem. They walked me through what was causing the issue, and gave me useful advice for the future.

Would definitely recommend.

Thanks again.

17 July 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this 5-star review and for recommending Christopher Plumbing Services. Your praise for Brian will be passed on to him - he never gives up on a challenge!
Job: general plumbing services.

Rated 5 out of 5 stars

Responded to an emergency broken tap

Responded to an emergency broken tap. Plumber who attended was polite, efficient and very tidy. He was also very helpful when I asked a few questions. Will definitely use in future.

18 July 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

We’re pleased we were able to help you when needed and that you will consider using our services again. Thank you for taking the time to submit this 5-star review.

Rated 5 out of 5 stars

Great company

Great company, nice people and do an excellent job at a very affordable price.

4 July 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for your kind review sharing your positive experience of using Christopher Plumbing Services.

Rated 5 out of 5 stars

Use this company - you won’t regret it!

I’ve used Christopher Plumbing a number of times in the past year, having experienced a few dodgy plumbers before. The telephone enquiries are answered promptly and politely, and if Chloe can’t answer the query then she gets someone more knowledgeable to call back - the same day, usually within an hour. Staff calling to prepare a quotation usually come, within the week ( mostly the next day), and on time - all quotes are then sent from the office the same or next day.
The plumbers who’ve come to the house again have arrived on time, calling beforehand to check it’s still ok. I’ve been so impressed with how polite, careful and tidy they’ve been with all aspects of the jobs they’ve done - changing radiators, moving radiators, servicing boiler.
This company has a great team - you get good service from start to finish! Well done -other companies take note!

5 July 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

We’re delighted to have received this fantastic review and strong endorsement of our services - thank you!

Rated 5 out of 5 stars

Great plumbers!

We first used Christopher plumbing when 3 other plumbers had told us they couldn't fix a hard to reach leak without removing part of an external wall. Although it was awkward, Christopher plumbing were able to fix the leak without any structural work. We have used them twice since and they are competent, polite, reliable and will go out of their way to help.

26 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this informative 5-start review. We're pleased we were able to help with the awkward leak and that you have continued to use Christopher Plumbing Services.

Rated 5 out of 5 stars

I can highly recommend Christopher Plumbing Services…

I can highly recommend Christopher Plumbing Services as they are very professional, providing excellent customer service, a high level of workmanship at reasonable prices.
They have fixed multiple problems in my bath and shower rooms. What’s more, they arrive at the agreed date and time which is a very rare quality in this business.

28 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this glowing review and for highlighting the factors we believe are so important to enable us to provide an excellent service.

Rated 5 out of 5 stars

Prompt and professional service

We called Christopher plumbing to deal with a failed concealed toilet cistern. Christopher was very happy to offer advice at first but when it was clear a site visit was needed this was done very promptly, a fix was agreed and a second visit quickly resolved the problem. I really appreciate good service like this and will not hesitate to use their services again if the need arises

27 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a review. We're pleased you were happy with the service and that you would use Christopher Plumbing Services again.

Rated 3 out of 5 stars

Good plumbers

16/10/24 - I won't be using CPS for a new boiler as too expensive for my requirements.

Have used Chris now on numerous occasions. A really great price and good plumbers who get the job done asap. Recommend

26 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for updating your original review left nearly a year ago. We're pleased you're still happy with our services and would recommend us to others. Your comments are much appreciated.

Rated 5 out of 5 stars

We recently used Christopher to replace…

We recently used Christopher to replace an old, leaking hot water tank. They were available at short notice, communication was excellent, and pricing is based on time spent on the job rather than a fixed price which makes you feel you're getting value for money. Fully recommend.

23 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thanks for this great review and for recommending Christopher Plumbing Services. Excellent communication and value for money are both important to keep our customers happy. Note: our transparent pricing can be found on our website.

Rated 5 out of 5 stars

I recommend Christopher Plumbing…

I recommend Christopher Plumbing Service. I've had them in twice. Once to install a complete toilet and once to replace a cistern. The response has always been very quick and thorough, even suggesting ways I could try and fix it myself at no charge. Plumber has been arranged quickly and the final job has been very professional.

28 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this great review and for recommending Christopher Plumbing Services.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, from first phonecall until the job is completed. Arrived on tine, knowledgeable, and helpful plumber. Thank you very much!

13 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you! It's always rewarding to receive a great review from one of our regular customers.

Rated 5 out of 5 stars

Polite professional and efficient.

I called Christopher Plumbing about a leaking bath waste/pop up plug and they sent someone around within the hour. The pricing was clear. Chap that arrived very polite and professional in appearance and manner. Explained clearly what he would do and then got on with it. No fuss and fixed within half an hour. Very efficient company. Superb!

1 June 2023
Unprompted review
Christopher Plumbing Services Ltd logo

Reply from Christopher Plumbing Services Ltd

Thank you for this excellent review giving helpful feedback for our services. We were pleased to assist and hope you will continue using Christopher Plumbing Services in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look