Chrono24 Reviews 46,498

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products available, highlighting the ease of finding unique items and making comparisons. Many consumers appreciate the intuitive website and seamless user experience, noting the secure purchasing process and clear visibility into seller information. The service is frequently described as excellent, with people commending the efficient communication and the company's protective measures for both buyers and sellers. Delivery services are also highly rated, with many items arriving earlier than expected and well-packaged. However, some customers also noted occasional issues with delivery, mentioning that some shipping experiences were drawn out or encountered hurdles with customs. A few other people also felt that the product received did not always match the description, citing instances of watches being a different size or having mechanical defects upon arrival.

What people talk about most

Product

People report positive experiences with product, often finding watches to be exactly as described and in good... See more

Website

Users describe positive interactions with the website, highlighting its ease of use, intuitive navigation,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the platform... See more

Service

Consumers find service to be positive, with many praising the smooth transactions, excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Chrono24 is a truly EXCELLENT place to shop for quality watches. Their escrow payment process is terrific and protects both Buyer and Seller. The scope of watch selections available on Chrono24 i... See more

Rated 5 out of 5 stars

Everything has been smooth and above expectations. This site allows me to explore and find watches I could not buy from individual websites. I have bought watched from Japan and Long Island NY and the... See more

Rated 5 out of 5 stars

Working with Chrono24 was a great experience. The seller was extremely professional and extremely communicative; responding to my questions timely. There were challenges with my transaction which the... See more

Rated 5 out of 5 stars

I ordered a watch through them and had a great experience. They were transparent about extra costs (sales tax, duties, etc.) and the payment process was very smooth and easy. The item arrived (earli... See more


Company details

  1. Watch shop
  2. Clothing Shop

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 1 out of 5 stars

Don't do business with this company

Don't do business with this company, no customer service what so ever, they don't answer phones or emails, I ordered 3 watches from them they kept my money for 8 Days and ended up canceling my orders and stated that I had canceled the orders and they blocked my account.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

DONT SELL YOUR WATCH

DONT SELL YOUR WATCH – SCAM

I sold my watch via Chrono24 (order TR-11247473). I have proof it was delivered, but the buyer falsely claimed it wasn’t and did a chargeback via card.

Chrono24 held my money but failed to act in time for this scam, so the card company released the money in the escrow account. Result: almost €5000 gone.

No support, no solution. Chrono24 responding they are “just a marketplace, not a payment provider” and stopped responding completely.

No watch, no money, no help.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I surprised my husband with a watch for…

I surprised my husband with a watch for his birthday and it was absolutely perfect. The shipping was incredibly fast, everything arrived beautifully packaged, and it came with all the certified paperwork which made me feel so confident in the purchase. Such a seamless experience from start to finish! I will definitely be ordering again.

4 April 2026
Rated 5 out of 5 stars

Quick and simple

Easy instructions, quick delivery, seemless transaction. I received the watch much quicker than expected and communication with the seller was timely and straight forward.

28 March 2026

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