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Chrysalis Courses Reviews 

1,239
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable, patient, and supportive tutors who make classroom interactions engaging, warm, and approachable. Reviewers often value the well-structured course format and the flexibility that enables individuals to successfully balance demanding full-time employment with their educational goals. However, some customers also noted frustrating difficulties with navigating the online portal and locating specific reading materials. People occasionally experienced inconsistent communication, troublesome timetable disruptions, and limited guidance regarding practical clinical training. Reviewers additionally mentioned that virtual online sessions sometimes felt less active and required strong personal motivation.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the helpfulness, knowledge, and strong support... See more

User experience

Users describe positive interactions with user_experience, highlighting that classes are informative,... See more

Service

People report ambiguous experiences with service, as opinions on support and tutoring vary significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that student support teams are incredibly... See more

Quality

Clients share ambiguous opinions on quality, with many praising the exceptional teaching and competent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve really enjoyed the experience of learning psychotherapy through Crysalis. My tutor, Andrew Brown is fantastic, patient, knowledgeable and helps bring the subject to life. I feel that the co... See more

Company replied

Rated 4 out of 5 stars

I have enjoyed my first year at Chrysalis, my tutor Mark has been attentive and helpful, nothings felt like too much, our group is big and credit to Mark for managing classes making sure everyone feel... See more

Company replied

Rated 4 out of 5 stars

I cannot fault the 1st year of my three year course with Chyrsalis, it flowed like clockwork from start to finish. Our tutor was fantastic and the course was interesting. Year 2 has been a differen... See more

Company replied

Rated 4 out of 5 stars

After a somewhat rocky start with a tutor leaving and moodle going through an upgrade things improved greatly. I love that my studies fit in around working full time. I have complete faith in my tutor... See more

Company replied


Company details

  1. #18 of 19 best companies in Class
  2. #87 of 96 best companies in Career and Education Provider
  3. #68 of 77 best companies in Education Centre
  4. #97 of 125 best companies in Educational institution

Written by the company

Established in 1998, Chrysalis has over 25 years’ experience in counselling, hypnotherapy and psychotherapy training. As a not-for-profit organisation, we put our students at the heart of everything we do, with profits reinvested to improve training, student support and outcomes. Chrysalis is one of the UK’s market-leading counselling training providers, offering flexible part-time courses across the UK and online. Our aim is to make a career in counselling more approachable, more accessible and more achievable for more people. We offer a wide range of recognised and accredited courses, from introductory certificates through to professional diploma qualifications, designed to support students at every stage of their journey. Our training combines practical skills, theory and personal growth, helping students build confidence and prepare for professional practice. At Chrysalis, we understand that studying often needs to fit around work, family and everyday life. That’s why we focus on flexible learning, supportive tutors and dedicated student support teams to guide students from enrolment through to qualification. We’re proud of the community we’ve built and value every piece of feedback we receive. Reviews help us continue to improve and give future students an honest insight into what it’s like to study with Chrysalis.

What you can expect

Written by the company

Support at every stage
From enrolment to qualification, our tutors and student support teams are here to guide you throughout your journey.

Our Support Promise

Support throughout your training

From enrolment to qualification, our team is here to support you every step of the way with guidance, tutor mentoring and student services.

Contact info

Promotion box for Chrysalis Courses

Start Your Counselling Journey

Flexible training and expert tutors to support your new career.

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(1,239)

162 reviews in the last 12 months

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Rated 1 out of 5 stars

Not recommended

Not recommended, terrible service. This should be banned!

1 June 2026
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Reply from Chrysalis Courses

Sorry you have received bad service. We have been unable to locate you on our system so invite you to contact student support with further details so we can provide a full response.

Rated 5 out of 5 stars

Our tutor

Our tutor, Martin Handy, has been excellent, prepared for each module, sending pre course day emails to ensure we all had a good understanding of the material due to be covered, ensuring deadlines were known and giving thorough and insightful feedback at every opportunity. A font of experience, theory and practical application of methods and modalities. Could not have wished for better support.

25 April 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for your review and feedback about Martin. We will ensure this is passed on.
We are pleased to hear you have had such good support during your studies.

Rated 5 out of 5 stars

South Student Support Team Rock!

South Student Support Team have been wonderful.

I was diagnosed with cancer in 2023 and had to pause my placement and then request extensions.

All the staff I have corresponded with (most recently Lily) have been incredibly helpful and very reassuring.

Thank you to Lily and other colleagues at South Office. You have not only been very helpful and supportive, but also very reassuring, flexible and deeply sensitive to the difficult health journey I have been on over the last few years. It is very much appreciated.

1 June 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for taking the time to provide us with your review. I am sorry to read about your diagnosis and do hope you are well. It is great to know that you have received such good support from the team. I will ensure that your kind words are passed across to the team. We wish you the best with your continued study journey with Chrysalis.

Rated 5 out of 5 stars

Chrysalis’ level 3 Hypnotherapy Counseling skills

Chrysalis’ are well structured with material relevant to practice. I’ve just completed the level 3 Counselling skills with Hypnotherapy the course was validated by the national hypnotherapy society, I’ve learned so much about this modality and learned the skills and confidence to offer this intervention.

26 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your feedback. We’re delighted to hear you found the Chrysalis course well structured and relevant to practice. We wish you every success as you begin offering this in practice.

Rated 4 out of 5 stars

Kaye B - pilot of our journey

Kaye has been my tutor for the past 2 years and throughout that time I have grown as a person and a therapist. I had to work on my own issues and I did, and Kaye has been a fabulous tutor, it has been a pleasure learning through her and I am glad I stayed on. Thanks Kaye.

17 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your feedback about Kaye. We are so pleased you enjoyed your study and will ensure this is passed on.

Rated 5 out of 5 stars

Kaye Barney - Professional Diploma in Psychotherapeutic Counselling

I have just completed a three year Professional Diploma in Psychotherapeutic Counselling Course in Manchester and have learnt so much. My tutor Kaye Barney was amazing. Kaye was encouraging, supportive and all the class felt very blessed being taught by her. She was so knowledgeable and caring and that translated into her teaching. Kaye also made our last taught class a very special and memorable one. All the class were so happy to finish, however sad too as we will all miss her. If you are lucky enough to be taught by Kaye you will definitely have such an enjoyable learning experience!

17 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for taking the time to share your wonderful feedback about your experience. We are pleased to hear how much you enjoyed your studies and how valuable you found the course.
Thank you for your comments about Kaye. We will ensure your kind words are passed on to her. We are also so pleased to hear that your final taught class was such a special and memorable experience.
Congratulations on completing your three-year diploma, and we wish you every success for the future.

Rated 5 out of 5 stars

Hit the ground running

Without Karl I don’t know if I would’ve had the courage to continue my studies. He’s been my motivation throughout and the perfect balance of brutal honesty and dad jokes, he’s been a massive comfort throughout (despite his military demeanour). Everyone needs a tutor like Karl.S

Karl set my class up perfectly to hit the ground running into our journey.

23 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for sharing your feedback about Karl. We are pleased to hear what a positive impact he has had on your learning journey.
We will be sure to pass your kind comments on to him.

Rated 5 out of 5 stars

my tutor was the best thing since sliced bread.

Karl was my tutor and he was the best thing since sliced bread. A great tutor. Great knowledge, very experienced, his teaching style suited me well. This year, my money was well spent. I’ve learnt loads. Unfortunately next year I have a different tutor. So I will be updating it again, if she’s not up to his standards or beyond. Moodle was easy enough to use. I’ve not had any problems. I have nothing to complain about.

24 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for taking the time to share your feedback. We are so pleased to hear how much you enjoyed your learning experience and that Karl’s teaching style, knowledge and experience had such a positive impact on your studies.
We’re also glad to know that you found Moodle easy to use and that your overall experience has been a positive one.
We will be sure to pass your kind comments on to Karl, and we wish you every success as you continue into the next stage of your course.

Rated 5 out of 5 stars

Really recommend Chrysalis as a learning organisation to usiill and develope people in an altruistic fashion,

Really recommend Chrysalis as a training platform to learn therapy,
Studying hypnotherapy and psychotherapy in year one, almost completed my first year - learning with a Cohort of amazing people who are becoming strong friends,

The learning is interactive and inclusive and our year one lecturer Fernanda Prado has inspired excitement in my new career but also her infectious enthusiasm, excellent attitude to teaching and second-to-none ability to inspire, coach mentor and teach is truly astounding,

I’ve been almost 20 years out of formal education and this experience has been easy, flexible and exciting and Fernanda has got me excited to uoskill and better develop myself in the process.

Thanks to on all involved with developing this training and especially Fernanda who has lit a spark I didn’t know needing igniting!

2 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your positive feedback. We are pleased to know that you would recommend Chrysalis to others.

We will ensure that your kind words about Fernanda is passed across to her. It is good to know how Fernanda's teaching has affected you in such a positive way.

We wish you all the best with your remaining learning journey with Chrysalis.

Rated 5 out of 5 stars

I found my tutor Fernanda is an…

I found my tutor Fernanda is an excellent teacher. The course is very well designed. ❤️

2 May 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your review and for your kind words about your tutor and the course.

Rated 5 out of 5 stars

The course is great but at times the…

The course is great but at times the admi department lets things down which is not often though x

2 May 2026
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Reply from Chrysalis Courses

We are pleased to know that you have found the course to be great. We are sorry to read your feedback about the administration team. Please do contact the Student Support Office by email or telephone at your convenience and we will investigate any outstanding queries which you have.

Rated 5 out of 5 stars

The courses were well-structured

The courses were well-structured, with clear and practical information, while the tutor showed professionalism, empathy, and kindness toward the students. The atmosphere was safe and supportive, which encouraged personal growth. I especially appreciated the balance between theory and practical exercises, which helped me develop my listening, communication, and emotional understanding skills. I highly recommend this course to anyone who wishes to pursue serious training in counselling and invest in their own personal development.

8 November 2025
Unprompted review
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Reply from Chrysalis Courses

Thank you Gabi for your review, and your feedback about your tutor. We are pleased to know that you have developed in knowledge and skills, and that you would recommend Chrysalis to others.

Rated 5 out of 5 stars

High quality teachers

I had an excellent tutor who taught the course brilliantly and shared a wealth of experience from her work in the NHS and private practice.

One thing I would add. It is incredibly difficult to secure a placement, and you cannot qualify without the 100 free hours. Some of my peers think they will have to delay a year to give them time to find a placement, some have dropped out altogether. Chrysalis do not help with that. I believe that is the case with most providers. Make connections with placement providers as soon as you can, even before you start...maybe volunteer as a support worker to get your foot in the door.

4 August 2025
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Reply from Chrysalis Courses

Thank you for your review. We are pleased that you had brilliant tutor who shared her experience and knowledge.

Rated 5 out of 5 stars

The course is thoughtfully designed

The course is thoughtfully designed, thorough, and designed to help prepare therapists to become capable and effective practitioners. I've enjoyed the course thoroughly, learning both personally and professionally. Martin has been a wonderful tutor, and his added experience, real life examples, and genuine care and attention made the course for me. Would recommend Chrysalis to any would-be practitioner.

18 April 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for this glowing review. I will ensure your feedback is passed on to Martin.

Rated 2 out of 5 stars

Not user friendly

Constantly locked out of logging in to account and ridiculously overly complicated ways to upload assignments which are also inconsistent. I've never come across an institution that has different ways of uploading assignments and differing requirements during a course.
Other providers are much easier to navigate and use.

14 March 2026
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Reply from Chrysalis Courses

I’m sorry to hear about your experience.

Our Student Support Team is available to assist you with any account or Moodle-related issues you may be facing. In addition, we run weekly drop-in sessions via Microsoft Teams, where we can share screens and provide guidance—particularly with any upload difficulties.

Please don’t hesitate to reach out or join one of these sessions if you need further support.

Rated 3 out of 5 stars

Triad Work needs more guidance

I don't think enough input is given on Skills Practice in triads and we are sent off to practice with our peers without having good skills demonstrated first. If there is not time in class we could be directed by Chrysalis to their own or other online resources which show skills in action not describe them in theory.
I also think Chrysalis should give more guidance on topics to use for skills practice with peers and provide role play scenarios for our 50 hours rather than expecting students to identify these for ourselves.
The venue is not suitable for skills practice when attending our in-person lectures.
I would like to have been offered another tutor when ours cancelled at short notice due to illness or to have the session rescheduled (online if necessary) when she was better. We were told that we would be updated the following week but we never were. Only one student has been told that we will now have our course extended by 2 months as a consequence.

25 March 2026
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Reply from Chrysalis Courses

Thank you for your feedback and comments.

We would invite you to contact the office direct to discuss these class/venue specific comments so we can look to address these where appropriate.

Long experience of delivering courses has helped us to understand that bringing something suitably mild but real to the student is often preferable to role play and helps with other aspects of training such as self-awareness and self-reflection too. Skills practice sessions in class are designed to help students understand what skills practice to undertake between sessions, and we do provide a role play scenario in most modules too. For each Component of the course there is a Practice and Research sheet which details skills and approaches to be practised between classes with peers, and of course your tutor is available to you to assist with any questions relating to practice that you have, and is happy to give you further guidance.

We apologise if your class was cancelled due to tutor illness. All efforts would have been made to source a stand-in tutor for the group but this is not always possible especially if we are notified at very short notice. Again if you would confirm to the office the class you are part of we can investigate and update you accordingly.

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