Churnet Valley Garden Furniture Ltd Reviews 

238
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items received are remarkably sturdy, beautiful, and exceptionally well-crafted. People also highlight the fast, reliable delivery service provided alongside the extremely friendly, professional staff who ensure smooth, exceptionally efficient installations from start to finish. Though some customers encountered minor product defects or unexpected issues involving specific components. These individuals noted that certain wooden parts arrived damaged, required unexpected minor adjustments, or that the supplied roofing felt was simply too thin to last.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the superb build quality, solid wood... See more

Quality

Clients share positive opinions on quality, frequently praising the sturdy construction, solid wood... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and efficient shipping... See more

Staff

People report positive experiences with staff, describing them as helpful, polite, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting exemplary support from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. #39 of 76 best companies in Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(238)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

WOW !!

WOW !!! I have just returned home from work to see my new assembled garden shed from Churnet Valley Garden Furniture. I couldn’t be more pleased it looks fantastic and very well constructed, I can tell this shed will last for years and years to come. From my first contact with the company to the finished product everyone has been very helpful and professional !!! All my neighbours are very jealous. If you want a well constructed garden shed that will last for years look no farther than Churnet Valley Furniture, you won’t be disappointed and there prices are very reasonable to. I am so pleased with the shed I am going to order one of their deluxe picnic tables.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

A fine customer experience

We visited Churnet's Head Office and factory on 10.08.26 hoping to buy an Antoinette 3 Seater Swing. We were standing outside looking lost when a passing factory employee stepped up and took us to the right entrance. Once inside we were warmly greeted by Pete Barker who listened to our needs before taking us to the showroom to see the product. We were vey impressed by its' construction and finish. Paperwork completed, Pete offered to have the seat assembled on delivery - a bonus as we're in our 80's! On delivery day (19.08.26) there was a delay of a few hours due to a vehicle problem but the lady I spoke to in the office was easy to talk to and empathetic. It was delivered and erected by John, a most helpful and polite ambassador for Churnet. We are very happy with the build and finish of the product and customer service was exceptional.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Business

Really prompt delivery, customer service excellent at responding to queries and the quality of the furniture is extremely high.

24 July 2026
Rated 5 out of 5 stars

Proper Timber

Bought a Garden Room and on the strength of that redid our patio decking with the same Norwegian timber. Real quality stuff straight and heavy. It makes you realise what rubbish in on sale at DIY centres. The guy who delivered/installed the Garden Room was real decent bloke. A fair price for a superior product. Well pleased.

6 July 2026
Rated 5 out of 5 stars

Fantastic shed!

Really recommend this company, recently had a garden shed built by Luke and Kyle. Seem to be a friendly and efficient company.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. The arbour was delivered 5 weeks ago and a fault immediately identified with the roof, to say it was a poets day build would be an understatement. The right side of the roof is shorter than the left by approximately 30mm. Despite numerous attempts to rectify this with the supplier, I still have an arbour unbuilt sitting on the pallet. Pity I can’t show pictures

29 April 2026
Unprompted review
Rated 2 out of 5 stars

I bought a £300 garden cupboard - don't do it!

I bought a £300 garden cupboard great materials but absolutely appalling assembly of parts which meant I returned two cupboards entirely and only got a replacement roof and front panel for the third one with the help of the retailer concerned. The replacement had clearly been taken apart and reworked obviously with poor grace given the quality of work but I accepted it just to be done with the whole affair and because I could fix the remaining defects myself. On a £300 cupboard.
Churnet Valley themselves ignore emails by the way.
I wouldn't but a bird table off them after this and it is a pity I can't share all the photos of poor workmanship here.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Just ordered a potting bench from this…

Just ordered a potting bench from this company and am very pleased with it. It fitted together well and assembly was a breeze with good diagrams and instructions you could actually read without the use of a high strength magnifying glass!. Lovely, well made item.

30 April 2026
Unprompted review

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