Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
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Review summary
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Based on these reviews
The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
Company replied
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
Company replied
Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.3
Poor
281 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company MIA with no communication
Company MIA, I reached out because the tracking number they gave me was invalid. I paid extra for expedited delivery and it’s been over a month.
Beware
25 June 2025
Unprompted review
Reply from Ciciful
Hi kevin ,
We sincerely apologize for the inconvenience you've experienced with being unable to track your shipment. We understand how frustrating this must be when expecting your order.
Our customer service team has immediately investigated this matter and provided you with the most up-to-date shipping information available. We want to assure you that we're closely monitoring this situation to ensure you receive your package as soon as possible.
Regarding the shipping costs, we regret to inform you that the expedited fee was not included in your original order - only the standard shipping fee was paid. We understand this may cause disappointment, and we sincerely apologize for any confusion this may have caused.
Thank you for your understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Terrible company
Terrible company. SCAM. I can’t get my package and the tracking says delivered. It has been 2 months. I know tariffs screw things up but DO NOT BUY FROM THIS COMPANY.
They had the wrong address when they sent the packages in two parts. They will be refunding me for that but the other was lost in the mail so I’m shit out of luck.
DO NOT BUY FROM THIS COMPANY
29 July 2025
Unprompted review
Reply from Ciciful
Hi leopold masterson,
To help us better understand and address the issue, could you kindly share order details via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
This company is awful!!
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that time frame I contacted the company who told me it takes 2-5 WEEKS to be shipped from the warehouse and when I asked for a refund, all they did was keep sending me the tracking number over and over and told me they hope I could enjoy my purchase for another occasion. Completely BS!!!! That package hasn't moved in two days. Don't waste your time or money on them!
9 July 2025
Unprompted review
Reply from Ciciful
Hi Lucy,
We sincerely apologize that the order delay.
To help us better understand and address the issue, could you kindly share order details via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Horrible company
Horrible company - scam - it has been 6 weeks and item has not arrived - I have reached out several times and I get bogus looking updates on shipping, but no ETA - claims to have cleared US customs 10 days ago and no tracking info. I paid for two day shipping - BEWARE and avoid. They did offer me a $10 credit on my next purchase - HAHA
19 July 2025
Unprompted review
Reply from Ciciful
Hi John,
We are sorry for the delay.Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Shipping Takes Way Longer Than Expected
I placed orders on 6/16 and 6/17, and still not have not received my items a month later. The tracking information provided is inconsistent and difficult to follow. I finally found information in small print on the site regarding how to track my package using a random 3rd party site. In 2025, it's essential that a business provide a clear, transparent expectation for delivery.
16 July 2025
Unprompted review
Reply from Ciciful
Hi Michael,
We deeply regret the inconvenience you’ve experienced .
We fully understand how important timely and transparent communication is, we’ve escalated your feedback to our relevant teams to ensure this situation is thoroughly reviewed and improvements are made.
We’ve contacted our logistics partner to prioritize your shipment and request expedited delivery.If you’re unable to track your order or need any updates, our dedicated Customer Service team is ready to help. You can reach us at support@ciciful.com or complaint@ciciful.com , and we’ll respond within 24 hours .
We truly value your trust in us.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Delivery takes 90+ days!
I ordered 6 things on April 16, thinking “I know it’s going to take a while, but it will be ok, pride isn’t until the end of June”…. 3 things shipped in two days, received by April 30.
The ones I wanted to wear for pride took 60 days to ship!!! And only shipped after I started emailing daily. They changed the status to “warehouse” on 6/21 and the items sat there until 7/3. They still aren’t here in the US, 4 weeks after changing to “warehouse” status. 90+ days later. Of course they weren’t here in time for Pride. Emailing does no good. They offer discounts on future orders… like I will EVER order from them again.
The quality of what does show up is super cheap and plasticy.
16 April 2025
Unprompted review
Reply from Ciciful
Hello Alexis,
We sincerely apologize for the delay in fulfilling your order. We truly appreciate your patience and understanding as we work to resolve this matter.
Your order was placed on May 19th, and the first package was successfully delivered on June 8th.Unfortunately, there was an unexpected delay with the second shipment, which we deeply regret. We’ve upgraded the shipping service with our carrier to prioritize your delivery.
If you are not completely satisfied with the received products, please don’t hesitate to contact our Customer Support Team at support@ciciful.com . We’ll gladly to assist .
Once again, we apologize for any inconvenience this has caused and truly value your trust in us. If there’s anything else we can do to make this right, please let us know.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Take my money and run
Once ordered, no communication from company regarding shipping, availability, etc. Never received product, wait months, with no response. This is NOT a credible company.
23 June 2025
Unprompted review
Reply from Ciciful
Hi Je Cuisine,
We sincerely apologize for the disappointment and frustration this situation has caused. Our team strives to reply to all customer inquiries within 24 hours. To ensure you haven’t missed our reply, could you kindly check your spam or junk email folder? Occasionally, our responses may be filtered there by mistake.
If you still can’t locate our reply, please don’t hesitate to share your order details with us by complaint@ciciful.com —including your order number, the name on the order, and the specific product(s) you’re referring to. This will allow us to investigate immediately and resolve the issue to your satisfaction.
We’re here to help!
The Ciciful Customer Complaint Team
complaint@ciciful.com
I’M CONCERN!
I have a concert coming up in 3 weeks. Order was placed 2 weeks ago. After reading all the comments I have a feeling that I wouldn’t get mine on time. Please, guarantee me that I’ll get them by July 20th ish as stated or please just refund me ASAP so I can buy something else local/faster. Thanks!
10 July 2025
Unprompted review
Reply from Ciciful
Hi Din Pui,
We sincerely regret to inform you that we are unable to deliver your order by your required date.
Our customer service team has processed the cancellation of your order as requested. The refund typically appears in your account within 3-5 business days, depending on your financial institution.
We're committed to doing better and hope for another opportunity to serve you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
SCAM
Delivery never received even though the tracking said it was. SCAM!
27 June 2025
Unprompted review
Reply from Ciciful
Hi Luke，
We sincerely regret to hear that you have not yet received your package despite the tracking information showing it as delivered on June 26th.
Our records confirm the package was delivered on June 26th and customer service team has already shared the complete tracking details and confirmation images via email. Please carefully review the delivery information we provided,check with household members or neighbors who may have accepted the package or verify the delivery address matches your expected location.
If you still can't locate it, please contact our customer service team directly,we will immediately initiate a thorough investigation with the carrier.
Rest assured, we are committed to finding a satisfactory resolution for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
The quality of the clothes are…cheap
The quality of the clothes are terrible. There is no brand tag associated with the clothes. The materials are subpar with the clothes hanging off the body with no tailored fit. The clothes must be bought from china and takes weeks to arrive.
After requesting a refund - I was told only a minor refund would be available or a reduced store credit. Complete scam! Avoid at all cost. They advertise great clothes - send terrible quality clothes.
25 June 2025
Unprompted review
Reply from Ciciful
Hi Anthony ,
We sincerely apologize that our product quality did not meet your expectations.
Regarding the partial refund or store credit option we mentioned earlier, we want to clarify that this was simply one potential solution for your consideration—we’re accept return based on your preference.
We checked the order record and found that the customer service team has sent you the return instructions. If you haven't received them, you can contact us to attach them again.
We will prioritize processing the refund for you after receiving your return package.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Bought without checking reviews
I saw an advertisement for this on Instagram, and it looked interesting. I ordered some of clothes, around ~$120 ahead of the pride month. After 2 weeks I didn't receive anything and checked my order and it was being shipped from China and stuck in Hong Kong. After 1 month I received 4 out of 5 items, with the last shipped later. I knew that it would be bad as soon as I opened the package, as the colours were a slightly different shade to the pictures. In the pictures it was attractive pastelle, but these ones were harsh red, blue etc. Think Windows 98 scheme vs Windows 11. I then tried these and everything apart from socks were unusable. I can't even comprehend how someone would design something like this. For example, suspenders shorts had fixed length suspenders and these were too long, while the short front and back were symmetrical, so that my crack was visible. There was also a stitch right across the front and the back of the short, which is just crazy. The "rainbow suspender pride bodysuit" was too short from top to bottom, but the thong sides were on my ribs. Again, it is just amazing how someone could make something so poorly designed. The last item has not arrived after 1 month, and I won't need it later. But I suspect it will be awful just like the rest. In conclusion, do not buy anything here.
27 June 2025
Unprompted review
Reply from Ciciful
Hi,
We sincerely apologize that the color and style of the product did not meet your expectations.
To help us better understand and address the issue, could you kindly share detailed photos of the product via complaint@ciciful.com? Our team will review them within 24 hours and propose a resolution.
Regarding your last package, rest assured we are tracking it closely and will email you the update.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Ordered 2 items for my sons birthday
Ordered 2 items for my sons birthday , he chose them I placed order and waited. This order was placed on 1st June.
So far, 1 item has turned up. When I look on the order status, the remains item is still not shipped . No tracking options available either.
To say I’m disappointed is an understatement, I’ve emailed the company twice already , with no response . So I am supposing that We can assume that the second part of the order will not be sent. These items were expensive as well. Dreadful .!!!
1 June 2025
Unprompted review
Reply from Ciciful
Hello Stephanie,
We deeply regret that this experience has left you dissatisfied, and we want to assure you that your feedback is invaluable in helping us improve. Moving forward, we are taking steps to improve our communication and logistics processes to ensure a smoother and more reliable shopping experience for all our customers.
At this time, our team is actively investigating the issue to determine the exact cause of the delay. We are committed to resolving this matter promptly and will provide you with a detailed update via email as soon as our verification process is complete.
We are here to assist you in any way we can.
The Ciciful Customer Complaint Team
complaint@ciciful.com
2 months and this is the 2nd order that…
2 months and this is the 2nd order that has not made it to me yet. The outfit is in my country but it has been stuck with their carrier for the past month. Customer Service is no help they just keep sending me to the tracking. NEVER BUYING AGAIN.
19 June 2025
Unprompted review
Reply from Ciciful
Hi Chad ,
We sincerely apologize for the unexpected delay in your order shipment.
Our team is actively working with the logistics provider to resolve this issue and prioritize your delivery.
Your patience means the world to us, and we truly appreciate your understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could give zero stars
If I could give zero stars, I would!! My order was delivered at 11:15 PM and left outside my building. Of course it was stolen. Why would anyone in their right mind deliver an order at 11:15 PM. In the best case, you are likely to wake someone up to receive it. If not, you would have to leave it outside and risk it being stolen. The smart thing would be to just deliver it the next day during normal delivery hours. Customer Service refuses to refund me for the order claiming Ciciful is not responsible. How am I responsible for this??
16 June 2025
Unprompted review
Reply from Ciciful
Hello Keith,
We were deeply concerned to learn that your package was marked as "delivered" but has not reached you. Please accept our sincere apologies for this frustrating situation—we fully understand how disappointing and inconvenient this must be for you, especially as we strive to provide every customer with a seamless shopping experience.
At this stage, we take full responsibility for resolving this matter and are committed to investigating it thoroughly. To expedite the process, our customer service team has reached out via email with a request for your cooperation. Specifically, we kindly ask you to provide the necessary documentation to file a claim and request a proof of non-deliveryto help us verify the situation with the local postal service.
Your prompt assistance in sharing these details will enable us to initiate an immediate trace with the carrier and take corrective action, which may include reshipping your order or issuing a refund if the package cannot be located.
Thank you for your trust and cooperation—we value your business and are determined to make this right for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I still haven’t gotten my package and…
I still haven’t gotten my package and it’s been 10days and now the tracking has stopped moving for 2 days.
3 June 2025
Unprompted review
Reply from Ciciful
Hello Rayne,
We sincerely apologize that your package has not yet arrived. Please rest assured that the information of your package has been updated.
To keep you fully informed, we’ve updated your latest tracking information and have sent the latest details to your registered email address . Please check your inbox (and spam/junk folder, just in case) for these updates.
Our team is actively working with the carrier to prioritize the delivery of your order. While we cannot control every aspect of the shipping process once the package is in transit, we are doing everything possible to ensure it reaches you as soon as possible.
If you have any difficulty locating the tracking information , please don’t hesitate to contact our customer service team directly at complaint@ciciful.com.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Biggest scam ever
I have been waiting for my order to be shipped no REAL tracking Information. The outfits are cute but I highly doubt I will ever get my order. I have emailed multiple times with no response I just want my order or my money back and it looks like I am not getting either. My order just says partial shipment.
30 May 2025
Unprompted review
Reply from Ciciful
Hello Edgar,
We truly appreciate your patience and understanding as we work to ensure a smooth experience for you.
Please rest assured that the tracking number provided for your shipment is genuine and correctly linked to your order. You can confidently monitor its progress using the tracking link by https://www.track718.com/en/ or https://www.17track.net/en .
What we can be sure of is that after checking our email records, we replied to your email within 24 hours. We are very sorry that due to the recent increase in inquiries, we are temporarily unable to reply immediately. We hope to have your understanding.
Regarding the additional product you mentioned that has not yet been dispatched, we’re happy to confirm that it is currently in the final stages of processing and is being prepared for shipment. We expect it to be dispatched within the next few days, and you will receive an automated email notification with updated tracking details as soon as it leaves our facility. If you don't want the last item shipped out,we can cancel it for you before shipment.
We truly value your business and are committed to ensuring your complete satisfaction.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Unfinished item
Received my item and one of the sleeves isn’t done. The sleeve wasn’t hemmed at all. Sent photos and they said they don’t see anything wrong. Do not buy from here!!!
8 June 2025
Unprompted review
Reply from Ciciful
Hello JT F,
We were truly disappointed to learn that the product you received did not meet your expectations. We also deeply regret that our support team overlooked the issue you raised during the handling process - this is certainly not the level of service we strive to provide.
To make things right,your case has been immediately escalated to our senior customer service team for priority resolution.
Thank you for giving us the opportunity to correct this situation and improve our service.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Don't buy there
Don't buy there. This company doesn't have their shit together at all.
Out of an order of 4 items, 1 didn't get shipped (I asked for a refund) the rest of the order has been in delivery limbo for the last 5 weeks.
Not sure if I'll ever receive what I ordered but I'm certain I will never buy from these guys again.
----
Despite the seemingly accommodating reply from the support, it is clear that this order will never be honoured.
Will contact the marketing platform to let them know of the scam and would invite anyone who's been deceived to do the same.
7 May 2025
Unprompted review
Reply from Ciciful
Hello Florian ,
We sincerely apologize for the delay in delivering your order and truly appreciate your patience during this time. To ensure you receive your items as quickly as possible, we have arranged for them to be shipped directly from our factory.
Due to this expedited process, your order may be dispatched in separate packages, which could arrive at different times. We understand this may cause some inconvenience, and we deeply regret any frustration this might bring. Please know that we have already escalated this matter to our management team to improve future shipping processes and prevent similar issues.
Additionally, we are in close contact with our logistics partner and have prioritized your shipment to minimize further delays.
Thank you for your understanding and for giving us the opportunity to serve you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
A Surprisingly good experience
Facebook often promotes scam websites, but my experience with Ciciful was good, My only complaint is slow shipping time (4 weeks). Ciciful has a lot of very cute play clothes that I cannot find anywhere else for the price. Some of the items were actually better quality than I expected. I even ordered one of the 10 item surprise boxes, and while I have only worn 3 of the ten, we had great fun opening to items... and we plan to give some of the items as gag gifts!
28 February 2025
Unprompted review
Reply from Ciciful
Hi Scott ，
Thanks for your feedback!
We truly value your feedback about the delivery timing - please know we've already shared this with our operations team. Improving delivery speed is currently one of our top priorities, and we're confident you'll notice positive changes in the near future.
If you have any questions or need further help, please don’t hesitate to contact us.
The Ciciful Customer Complaint Team
complaint@ciciful.com
very long delivery times
I don't normally write reviews but I think its important to let people know that delivery times from this company are really long, and this is something that they don't highlight at the time of purchase, it was only after a lot of searching of their website that I finally found the small print about their 'shipping policy' but by that time I'd already ordered and paid. If you're used to orders arriving in a reasonable amount of time, this probably isn't the website to use. I'm now left with items that I've paid for that I no longer want or need as the event I bought them for has happened. A total waste of my money and so easily avoided if they had provided clear and upfront information on shipping times before I'd paid so that I could have made a fully informed choice about whether to buy from them. Unfortunately one star is the lowest rating I can give.
13 May 2025
Unprompted review
Reply from Ciciful
Hi Sean,
We sincerely apologize for any concerns you may have encountered.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
The Ciciful Customer Complaint Team
complaint@ciciful.com
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